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Can you negotiate with DirecTV? (1 Viewer)
- Thread starter oukurt
- Start date
Binky The Doormat
Footballguy
Let the cancel go through (it's at midnight) then call the next morning as a new customer - you should get the best deal they are offering at the time.
need2know
Footballguy
rustycolts
Footballguy
Got $40 off a month for a year because I called and complained about not having NBC and ABC local stations gone.ABC was back about an hour after I called NBC still out.
shuke
Black Ice Skeptic
JaxBill
Footballguy
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shuke
Black Ice Skeptic
NewlyRetired
Footballguy
were you already receiving discounts before this chop? If so I may have to call myself. I am still missing two channels (they are both ABC but that won't stop me from stating I watch both
Our Fox affiliate came back almost immediately.
rustycolts
Footballguy
I was paying rite at $120 a month.I called and sounded extremely annoyed kept repeating how extremely expensive that they were getting and now I can't even get my local channels.Then I toned it down some and said I realize he only worked for the company and was probably getting a lot of angry calls,but that was beside the point because again I pay a lot of money for their service and their disputes with the affiliates were none of my concern my only concern was I wasn't getting the service I was paying for and then reminded him again how expensive they were. That is when he offered me the 40 dollars off a month without a contract or any of that nonsense.Still missing local NBC and its sister station.
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Mr.Pack
Footballguy
shuke
Black Ice Skeptic
Called to complain about our local NBC affiliate missing, just regular customer service. (And yes I understand it's not necessarily all/any of DirecTV's/AT&T's fault, but I don't have much leverage with the owner of my local affiliate so save it). I asked if I could get some relief on my monthly bill due to the inconvenience. She said they were not going to charge for local channels during the dispute. I said, "that's it". She recommended I get an antenna for my local channels. This actually pissed me off so I said I wanted to cancel. Got sent to other department where I said I was pretty disgusted with the manner of customer service, telling me I need to buy an antenna because AT&T and Cox/Hearst are in a pissing match over FREE television channels.
And a $20 dollar streaming service for the others. Good idea.
NewlyRetired
Footballguy
Craig_MiamiFL
Footballguy
Better hurry DirectvNow is already raising its price. If you are used to all the channels I'd suggest Vue for $55. If basic is all you need $20 for Sling. Or anywhere in between.
DirectvNow is set to raise its 100 channel price on January 9th. Supposedly if you sign up before then you get the introductory price.
But you guys know the drill, you can't really believe anything these guys tell you.
The regular satellite service price increases accross the board start January 22nd.
But you guys know the drill, you can't really believe anything these guys tell you.
The regular satellite service price increases accross the board start January 22nd.
need2know
Footballguy
My stance has been for several years that if I can't get it for free I won't have it. I have been able to get it for free for 10 straight years. I fear it's coming to an end with Att running things though
By free you mean an extended contract, everything that comes along with that and the hassle of having to call in to renegotiate your deal? All on top of the exorbitant prices you are paying for cable tv? I don't know, you might keep getting it free as it soon might be the only way to keep cable tv customers.
B Maverick
Footballguy
Called retention and got $50 off per month plus an additional $25 off my internet for letting them bundle my ATT Internet and Directv... Had them both for years anyway.
need2know
Footballguy
1 year contract and usually 30 to 40 off per month plus other goodies. I don't mind making the call
nirad3
Footballguy
Anyone else getting the shaft here? I've been a customer for upwards of 13 years and the best they could do was $78/mo ($30 off normal price) and HBO for 12 months.
Last time I did this I got a ridiculously good deal including the gift card, etc.
Probably worse off now that it's AT&T.
Scheduled my disconnect for April 14th but will call back in a week or so to see if they will budge. Trying to get it in the $65/mo range and the gift card would be nice.
Is there a direct number to the department that can make this happen? I had to call the main number and then asked to be transferred to retention.... and who I talked to there didn't sound like she had much pull.
HELP!
Last time I did this I got a ridiculously good deal including the gift card, etc.
Probably worse off now that it's AT&T.
Scheduled my disconnect for April 14th but will call back in a week or so to see if they will budge. Trying to get it in the $65/mo range and the gift card would be nice.
Is there a direct number to the department that can make this happen? I had to call the main number and then asked to be transferred to retention.... and who I talked to there didn't sound like she had much pull.
HELP!
mozzy84
Footballguy
I dunno, seems like the good deals are always July/August timeframe in the past. I could be wrong but that's when I have always gotten them
nirad3
Footballguy
Yeah I think that's when I got mine (August 2015). Sounds like someone here (last post of page previous to this one) got a good deal after setting up cancellation and they called him back a week later. That's what I'm hoping for.
Binky The Doormat
Footballguy
Let them actually disconnect at midnight and call the first thing the next morning. Giant difference in what they offer a "new" customer.
nirad3
Footballguy
Alright I'm going to tempt fate.
I think we have friends with their kids staying with us that day so I need to be on my game. We'll have two extra kids in the house, that could get messy.
Binky The Doormat
Footballguy
A lot of people here got emails or calls, I didn't.
The reconnect was zero hassle - and got everything everyone else got.
Binky The Doormat
Footballguy
Just call to reschedule the disconnect date then if you're concerned it won't go well and they will be without tv.Alright I'm going to tempt fate.
I think we have friends with their kids staying with us that day so I need to be on my game. We'll have two extra kids in the house, that could get messy.
BTW - nobody comes to the house ...it's all over the phone.
tommyGunZ
Footballguy
Update: I ended up subscribing to DirectvNow at the $35 month rate, plus an extra $5 month for HBO. Prepaid 3 months ($120) and got a free Apple TV. My wife wasn't ready to jump ship from Directv's cable service in January, so I carried both for 2.5 months. Finally got her to agree to give up our Directv cable package (last bill was for $172) and we're sticking with DirectvNow's streaming service. By far the worst part of the switch is the lack of DVR, but hopefully it's a feature offered later in 2017 as promised. Otherwise, I'm extremely pleased with the service. I've had no problems with buffering or streaming and I like the layout. Of course part of that is Apple TV and the simplistic yet awesome remote.
From a lot of the responses I've read DVR keeps a lot of people tied to the cable cord. Don't worry it's coming. YoutubeTV and HuluLIVE are both launching with DVR capabilities. The others will have to follow suit. It's going to be a battle royal the next couple of years with lots of competition, that means better prices too, something we never had with the cable tv monopoly.
I posted this in the cut the cable thread, but, thought it might be useful here. This is the future and where tv is going. Short video. Well worth the watch.
mozzy84
Footballguy
yea that's what I did too. I was out of town though so I never even noticed it being off, mine was dead for like 3 days and I never got a call. Called them and got a good deal (think it was 40 off for a year, sunday ticket and gift card). I like getting the ticket for free so I only call in the summer....nirad3 said:Alright I'm going to tempt fate.
I think we have friends with their kids staying with us that day so I need to be on my game. We'll have two extra kids in the house, that could get messy.
need2know
Footballguy
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nirad3
Footballguy
Ended up getting a deal for one year at $73/mo., second year at $78 with auto-pay engaged, everything included (taxes, etc.). Not bad for the package we have (Choice) and got all movie channels free for 3 months. They told me to call back after 3 months to see if I can get HBO cheap. Also got Sunday Ticket Max. Was hoping for the gift card on top of it, but apparently they couldn't combine offers or whatever. Eh, I'll take it.
I have DTV and ATT bundled and part of the deal was that if I move, I would not be charged for ANY moving or installation costs.
After having my move for both services set up, which took too long, I later received an email that my new dish costs $150. They show some kind of $100 credit as well, which means it will cost me $50. But I don't care about a "new" dish, my current dish works fine for us.
I also was not told about this bs.
After having my move for both services set up, which took too long, I later received an email that my new dish costs $150. They show some kind of $100 credit as well, which means it will cost me $50. But I don't care about a "new" dish, my current dish works fine for us.
I also was not told about this bs.
The Flying Turtle
Footballguy
I called to cancel on Monday and got a call from retention that evening. My bill was $160. She offered me the XtraAll (includes all equipment) for $75 for 12 months.
I quickly looked online and found that the new subscriber price is only $70 AND it includes Sunday ticket for the first year. She would not match that offer so I politely declined. The next morning (after cancellation went through) I received another call offering me the $70 with Sunday ticket AND a $200 Visa gift card. I am still sticking with Sling, but just putting this out there for others.
I quickly looked online and found that the new subscriber price is only $70 AND it includes Sunday ticket for the first year. She would not match that offer so I politely declined. The next morning (after cancellation went through) I received another call offering me the $70 with Sunday ticket AND a $200 Visa gift card. I am still sticking with Sling, but just putting this out there for others.
sho nuff
Footballguy
Same here...our service has been spotty too. On our second genie inthe past 6 months. DVRs not working well. And any kind of rain at all and my service cue goes in and out. Getting very tired of them.
May finally really cancel
William Munny
Footballguy
William Munny
Footballguy
Dread this ordeal but it's worth it.Tiger Fan said:
