Below is the initial message I sent Fanduel yesterday and the entire conversation up to a message I received early this morning.
Don, Oct 7, 08:55:
Hi Zane,
Thank you for contacting us.
Media reports on 10/6 raised issues concerning an employee from another fantasy site participating in our NFL Sunday Million contest in Week 3 of the NFL season. Trust with our players is core to our business and has always been our primary concern so we take any potential game integrity issue very seriously.
Based on everything we know thus far, there is no evidence indicating that the integrity of FanDuel's contest was in any way compromised, or that non-public information was used for unfair advantage. That said, the incident has raised questions about the trust-based relationship we have with our players so just relying on what we know right now isn't enough. That's why we're taking the following steps:
We have permanently banned our employees from playing any daily fantasy games for money, on any site. We will also require all customers to confirm that they are not an employee of any other third party fantasy site, and if they are, they will not be allowed to access our site.
We have asked former federal judge and United States Attorney General Michael Mukasey to review the facts and evaluate our internal controls, standards and practices. His mandate is to conduct a review to identify ways that we can ensure we are doing the right things to maintain the trust we have with our players. He will have the freedom and authority to look at any areas he thinks appropriate. We will ask him and his team at the law firm Debevoise & Plimpton to develop a set of recommendations for us to adopt and to highlight any areas where our controls can be strengthened.
We are also creating an internal advisory board, led by Michael Garcia of the Kirkland and Ellis law firm and former United States Attorney for the Southern District of New York. The advisory board will provide on-going advice, recommendations and guidance to ensure that we are always taking every step possible to ensure the integrity of our site and our games. We also look forward to speaking with regulators across the nation about how to define the right set of rules for our industry as it continues to grow.
FanDuel is one of the fastest growing companies in the world. The way fans have embraced our games is a clear sign that fantasy sports is here to stay.
It's our job to ensure that as our company grows, so does our ability to ensure that our fans can be confident in the sanctity and integrity of every game, every day.
In general, our Newsroom (
https://newsroom.fanduel.com/) is a good link to bookmark as we'll post official updates there regarding situations like this, new features, site issues, etc.
Please let us know if you have any further questions.
Best,
Don
Thank you for playing FanDuel.
FanDuel Customer Support Team
www.fanduel.com
Don, Oct 5, 14:33:
Hi Zane,
I appreciate your point of view and understand your frustration. I am not permitted to say anything else about this matter. I'm sorry that I am unable to provide you with more information.
Best,
Don
Thank you for playing FanDuel.
__________________________
FanDuel Customer Support Team
www.fanduel.com
Zane mitchell, Oct 5, 14:05:
I know you saw I included that page in my initial message to you. It's the cause, not the solution, to my frustration and current distrust of your company. Congress and the media are seeing the same things we are. A non-response to a major breach of public trust is not in your best interest.
Don, Oct 5, 13:58:
Hi Zane,
Thanks for reaching out. Our comment on this can be found by going to the following link:
https://newsroom.fanduel.com/2015/10/05/integrity-of-our-employees/"
In general, our Newsroom (
https://newsroom.fanduel.com/) is a good link to bookmark as we'll post official updates there regarding situations like this, new features, site issues, etc.
Please let us know if you have any other questions, and we'll be happy to assist you.
Best,
Don
Thank you for playing FanDuel.
__________________________
FanDuel Customer Support Team
www.fanduel.com
Zane mitchell, Oct 5, 13:02:
<a href='
https://newsroom.fanduel.com/2015/10/05/integrity-of-our-employees/'>newsroom.fanduel.com/2015/10/05/integrity-of-our-employees/</a>
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I have no doubt the person reading this has no control over the situation in question, or the response. If you could pass it along that would be great.
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Do you understand why this response is insanely lacking? Fanduel and Draftkings are being accused of allowing employees of the other company to use information not available to the public to win hundreds of thousands of dollars from an unaware public. Anything less than a swift and severe response isnt doing you any good. No IPO, no fantasy sports, no more gravy train.
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Do everyone a favor, especially yourselves, and fix this now.