I didn't see an update that included Dodds' projections until around 9 PM Pacific or so -- may be off on the exact time I checked, but it was around there, give or take. Even so, that's nearing/past midnight for East Coasters. Checkling the site now, Dodds projections are there, but Blooms are not.
Look, I love this site. I come here equally for the community that has been built within the forums, and for the generally insightful analysis. I have seen the complaints through the years -- which have really escalated this year -- and have given FBGs all the doubt and leeway I felt they duly deserved given the complexities of trying to grow their business. I've normally seen the complaints as PTTS-like complaining. The forecasts FBGs provide are tools only, and shouldn't be the sole place an educated FF GM should gain information to inform their weekly lineup/waiver decisions.
But one thing I can't overlook any longer is what seems to me a slow decline in caring about the customer -- something I think Joe & Co. truly do strive for, but seem to be failing more these days. Some of this manifested in the threads mods started to request feedback on their app and updates. Rather than taking the feedback, constructive criticism, and sympathizing with those that were dealing with bugs, the responses from staff seemed more curt and dismissive to the voice of the customer, which was weird given that they started the thread to illicit this very type of feedback.
I can excuse the occasional lapse of timely updates, as well -- this, too, I can forgive as an artifact of running a site with mutliple moving pieces across many staff members. Stuff happens. That's OK. But what's not OK are two things I see as becoming endemic: 1) the problem is getting worse, not better, with more content being late or not showing up at all when customers want it, and more troubling, 2) a lack of response to customers about these kinds of issues.
It's one thing to make a mistake -- we all do it, and I've seen Joe do the right thing with response (sending out apology emails or respond in threads, etc.) many times since the days of Ol Yeller, giving all his customers -- paying and non-paying alike -- the sense that they are heard, that pain points are understood, and that they will strive to get it right.
I get less and less the sense this is so. This may just be my perception, but as a customer (paying customer, but this is true for any user of this site) that's the most troubling for me.
You can't let the voice of the customer go unheard. If this site is simply becoming too diversified (DFS, basketball, running leagues and contests with 3rd parties, etc.) to the point that the customer experience begins to fail and they feel disenfranchised without recourse, it's a sad reversal of what I believed to be a central tenet Joe had for this site from the beginning. I still believe Joe has that tenet at heart, but it simply isn't being shown right now.
