Another cute benefit of having tech-clueless people on staff is that it hurts those of us who know what we're doing (most of the time).
Last week I open up our gradebook program for the first time this year. My password does not work. Here is pretty much the exact message I sent via our "help desk" app.
Hey, I know you guys are busy but I just tried to open Gradebook and my password doesn't work.
When I enter the password it does NOT tell me that it is incorrect.
All it does is revert back to a blank password field.
I know this is is the correct username and password since it is the same one for email and I have no problem with opening email.
Thanks.
About 15 minutes later I get a phone call from one of tech people. Here is the conversation:
Her: Yeah I checked with Dustin (head tech dude) and he says your Gradebook password is the same as your email password.
Me: Yeah, that's the password I've been entering.
Her: Have you used that password to open your email?
Me: Yes, several times. And like I said in the message it isn't telling me that my password is incorrect. Nothing happens. I really don't think this has to do with an incorrect password or username.
Her: Did you make sure you don't have the caps-lock on?
Me: (laughing) Yeah, I'm 100% sure. The computer is plugged in too in case that was your next question.
Her: Well we do have to ask these things.
Eventually it just came down to an update that should have happened a few weeks ago. I'm not blaming our tech people at all. It just sucks.