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Footballguy
Our hot tub stopped heating the water over 99 degrees. I arranged a service call with the store that sold it to us. Tech came out on Monday and replaced a pressure switch. On Tuesday, we had the same issue so I responded to their support email saying that we had the same issue. I didn't hear back from anyone so our maintenance guy called the owner and arranged another service call. The guy came out on Friday and said that the motherboard was bad and needed to be replaced--$850. I told him to go ahead. Yesterday, I checked and again, the tub isn't heatng beyond 99 degrees. Of course, it was Christmas Eve and no one was in the office, so I responded to their auto support email and sent a somewhat nasty email:
I expect to hear back from them tomorrow.
After two service calls and two "repairs" that I am not sure were even necessary, we still have a hot tub that's not functioning properly. This is completely unacceptable and makes me question why we are using your company. I realize it's Christmas Eve but we have been talking to you about this issue for about a week. I want this resolved ASAP and I want an explanation as to why your repair techs haven't been able to fix this problem.
I find it highly unlikely that this hot tub had three things go wrong at the same time. Therefore, I find it unlikely that the first two repairs were necessary. I am sure that your corporate parent company would be interested to hear about this ordeal and I will be sure to inform them if you don't resolve this to my satisfaction.
My cell is xxxxxxxxx and I would like to talk to someone ASAP.
I expect to hear back from them tomorrow.
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