Loyalty to the company isn’t the only thing that matters to Cathy, who wants married workers, believing they are more industrious and productive. One in three company operators have attended Christian-based relationship-building retreats through WinShape at Berry College in Mount Berry, Ga. The programs include classes on conflict resolution and communication. Family members of prospective operators–children, even–are frequently interviewed so Cathy and his family can learn more about job candidates and their relationships at home. “If a man can’t manage his own life, he can’t manage a business,” says Cathy, who says he would probably fire an employee or terminate an operator who “has been sinful or done something harmful to their family members.”
The parent company asks people who apply for an operator license to disclose marital status, number of dependents and involvement in “community, civic, social, church and/or professional organizations.”
But Danielle Alderson, 30, a Baltimore operator, says some fellow franchisees find that Chick-fil-A butts into its workers’ personal lives a bit much. She says she can’t hire a good manager who, say, moonlights at a strip club because it would irk the company. “We are watched very closely by Chick-fil-A,” she says. “It’s very weird.”
Is it legal? There are no federal laws that prohibit companies from asking nosy questions about religion and marital status during interviews. Most companies don’t because it can open them up to discrimination claims, says James Ryan, a spokesman for the Equal Employment Opportunity Commission. Chick-fil-A has more freedom to ask whatever it wants of franchisees because they are independent contractors and not necessarily subject to federal employment discrimination laws. (Employees, however, may sue under those laws.)