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Online reputation and behaving badly (1 Viewer)
- Thread starter Mad Cow
- Start date
Johnny Rock
Footballguy
Seems a bit sleazy paying for a review.
Why not give them a small card, maybe with a QR code, and tell them that if they liked their service you’d appreciate it if they could post a quick review? A business card that splits in half and has all the pertinent business info on each half works great as a sales referral tool. Maybe include a small discount on the card for first-time clients.
Bob Sacamano
Footballguy
That's why you're not internationally acclaimed optometrists with businesses that used to be well-rated on the innernets.
DA RAIDERS
Footballguy
Serious question: how much did you get from her insurance? Much more than $10 I'm assuming.
shuke
Black Ice Skeptic
I understand that she is in the wrong here. But from a business standpoint, how much did it cost you in employee time to deal with this? Way more than $10.
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[scooter]
Footballguy
Also, how much does the collection agency charge? A typical agency charges 30% plus a $5 processing fee.
That's two dollars profit.
GroveDiesel
Footballguy
Arizona Ron
Footballguy
eoMMan said:
Arizona Ron
Footballguy
Also, sending to someone to collections doesn't guarantee you'll get your $10. It does, however, guarantees you'll never get another dollar from that person.
Mario Kart
Footballguy
In today’s age, people have to realize that this internet thing goes both ways. Too many people only see their side of it but don’t realize what might have happened to them because of their words/actions. Subreddits like “justiceserved” and YouTube videos like “public freak outs” are good comedy. People are crazy dumb but always think they are right.
Harry Manback
Footballguy
Shred? Just have someone (I'll do it) reply back with the other side of the story.
How much can one deadbeat millennial hurt the reputation of a business?
SWC
Bromigo
so you already made money from her insurer and are chasing her like heck for a 10 spot copay and now she is clearly in your head so much that you are posting about your rage on a message board brohan listen good on you for standing up for what is right but bromigo it sort of seems like she is winning here you know what i am saying take that to the bank
shuke
Black Ice Skeptic
Arizona Ron
Footballguy
![[icon]](/data/avatars/m/5/5167.jpg?1660313464){kind=avatar}
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Insoxicated
Yelp Elite guy here... and I despise the ####wads that do that ####. My reviews trend overwhelmingly positive (Over 80% are 4 or 5 stars) and are under no grand delusions like some on the platform.
I use it a good bit (hence why I started contributing), and generally ignore the obviously spiteful reviews... I think most are smart enough to do that. I wouldn't sweat the occasional ####### trying to drag your name through the mud.
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ChiefD
Footballguy
A lot of company's are doing this to build reviews. Either offering gift cards to Starbucks, local restaurants, coupons for their services, whatever as part of their email campaigns or internal marketing plans. This has been going on for the last few years.
shadyridr
Footballguy
shadyridr
Footballguy
ChiefD
Footballguy
Yep.
Look, he can do it however he wants. Or do nothing at all. He mentioned this person was going to do everything to make sure people don't use his office. So this is how you combat that.
Positive reviews are a driver for business and google rankings. Offer them $10 off services. Give them a coupon for a free glasses cleaning - whatever.
Sweet J
Footballguy
When I was 20, I dropped out of school and worked as a carpenter with a rough cast of characters. One day Big Tim didn't make it into work, and it turned out he had stabbed his brother at dinner over the last piece of chicken. I was incredulous. "He stabbed his brother over a piece of chicken?"
The response was instructive: "It's never just about the chicken."
ChiefD
Footballguy
Oh, I understand what the articles say. I'm just saying that company's have been doing this for years, and as Google reviews pile up, those companies get rewarded with front page rankings.
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Insoxicated
How is that any different than him asking good customers to post a review?
"By sending out a single-question survey to your customers, it finds who had a positive experience and pushes them through to post a review on the review sites of your choice."
Capella
Footballguy
amazing should’ve just wrote it off and never let her back in your store again. 10 bucks barely buys lunch anymore, wtf were you thinking?
[icon]
Insoxicated
works great for me and is the most reliable source for stuff like current photos of menus/pricing... seating types (do they have a patio, can it handle our group), etc. Best combo of features (like monocle, which is great in major cities), volume of reviews/photos. It's not hard to weed out the BS reviews. Nothing else out there really compares, IMO.
I don't think Yelp is trash because of BS reviews, it's trash because Yelp themselves will offer to suppress/edit/delete any and all negative reviews on my business if I pay a low, low fee. There's plenty of online review sites that don't just shake businesses down to artificially prop up a reputation.
Best combo of features (like monocle, which is great in major cities), volume of reviews/photos. It's not hard to weed out the BS reviews. Nothing else out there really compares, IMO.
arrow1
Footballguy
Yep...it happens to us on occasion. We know the ones who habitually do it, saying "I'll catch it next time, or just send me a bill."You would be surprised how many people will walk out. Makes you
[icon]
Insoxicated
I've heard of a couple instances of this but never any actual proof. You can view "suppressed" reviews pretty easily... I've checked them on lots of businesses out of curiosity... I've never seen what appeared to be a legit review from an established user get suppressed. Either way it's the best source for the type of info I'm usually looking for, so I continue to use it. I'm open to suggestions of superior options with comparable content levels, though. Just don't say TripAdvisor... that site is a ####show.
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Mad Cow
Welshers and Dawdlers Beware!
So this was an example. Change scenes now to a woman about 4 years ago. Did not want to be fit in contact lenses at her visit. She called back over a year later. Wanted her Rx and a CL Rx. We said we did not do a CL exam. She threw a fit. Said if we did not give her what she wanted, she would post negative reviews all over and cone down and hold a sign in front of the office about how terrible we were. Same principle I was trying to convey the first time. It's taught people to be dooshes.
For fun, though, I emailed the $10 lady back, said I understand her frustration. I pointed out statements and texts sent, that we tried to avoid this. Told her I would split the difference with her if the collecting agency charged me any fees and requested cancellation. What I really want is a new check since this one is no longer valid, that will inevitably be the next check number in her account so if she goes and trashes me, I can just point out her deception and actions. Not in public because that's against HIPAA, but to her. Do Not think it will get that far, but it's my fun little game now. Hopefully it just dies.
For fun, though, I emailed the $10 lady back, said I understand her frustration. I pointed out statements and texts sent, that we tried to avoid this. Told her I would split the difference with her if the collecting agency charged me any fees and requested cancellation. What I really want is a new check since this one is no longer valid, that will inevitably be the next check number in her account so if she goes and trashes me, I can just point out her deception and actions. Not in public because that's against HIPAA, but to her. Do Not think it will get that far, but it's my fun little game now. Hopefully it just dies.
If you posted a negative review on my sites Yelp page I'll get a call this week offering to have your review pushed down or deleted. They actively solicit businesses, it is a good place to get info quickly though like outdoor dining, bar, etc...
Either way it's the best source for the type of info I'm usually looking for, so I continue to use it. I'm open to suggestions of superior options with comparable content levels, though. Just don't say TripAdvisor... that site is a ####show.
shadyridr
Footballguy
Da Guru
Fair & Balanced
Sometimes....I have found regular posters that have really good reviews. Most of the negative reviews for restaurants on Yelp have to do with service issues.
I discard 1-2 bad reviews if overall the reviews are positive. When you have more bad than good there is usually some truth to them.
It's not the reviewers that are the problem with Yelp. If you post a negative review for a business then that business will get a call from Yelp who will get rid of that negative review for a fee. That's shady IMO and it's not what a review site is supposed to be for.
Joe Summer
Footballguy
Today I learned that there is such a thing as Yelp Elite.
NeverEnough
Footballguy
Yelp is nonsense. Have you seen some of the ridiculous crap people complain about?
DA RAIDERS
Footballguy
Tick
Footballguy
Only read page 1...
I think some businesses have trained people to act this way. Airlines stick out - if you're friendly when your flight is canceled, they give you a $10 meal voucher. If you yell and bang the table, they give you a $500 travel voucher. It's ####### training that they've been providing for at least 40 years.
One of my earlier memories is of an incident with my parents and an airline. It was in paper ticket days, and when they pulled the outbound ticket, they accidentally pulled one of the return tickets as well. It was for me. My mom was talking to the airline nicely - I don't remember the content, but surely something about looking at the three other tickets in the family, the stub of the yanked ticket, the fact that nobody else had a ticket for that seat, etc. No help at all. Then my dad picked me up, set me on the counter, and said, "Fine, you keep him. I have a plane to catch."
"Sir! Sir! Come back, we can help you!"
Now, my dad was an ####### before that, but everyone else in line got a lesson on how to deal with an airline. I don't do that, but it sucks to see it still work while I'm holding the $10 meal voucher.
I think some businesses have trained people to act this way. Airlines stick out - if you're friendly when your flight is canceled, they give you a $10 meal voucher. If you yell and bang the table, they give you a $500 travel voucher. It's ####### training that they've been providing for at least 40 years.
One of my earlier memories is of an incident with my parents and an airline. It was in paper ticket days, and when they pulled the outbound ticket, they accidentally pulled one of the return tickets as well. It was for me. My mom was talking to the airline nicely - I don't remember the content, but surely something about looking at the three other tickets in the family, the stub of the yanked ticket, the fact that nobody else had a ticket for that seat, etc. No help at all. Then my dad picked me up, set me on the counter, and said, "Fine, you keep him. I have a plane to catch."
"Sir! Sir! Come back, we can help you!"
Now, my dad was an ####### before that, but everyone else in line got a lesson on how to deal with an airline. I don't do that, but it sucks to see it still work while I'm holding the $10 meal voucher.
Mad Cow
Welshers and Dawdlers Beware!
I think that there is a disconnect if you are not a small business owner. Could be wrong, have been wrong many, many, many times in my life. But for those saying it is about the $10, it really is not in the way you think. I, as I am sure most owners do, write off and give away hundreds and thousands of dollars of time, services and products yearly. I see a family struggling and do not charge them their copays or write off things they owe. I have a program in my office where every month I give a free eye exam and eyewear to someone in need, nominated by my own patient base with cards we give out. I go to South America annually for 9 days and work 6-7 12 hour days checking eyes and giving away glasses that have been donated, as well as the 1500 reading and sunglasses I buy to take. I give. I write off. And when you do all of that, and then there is someone that tries to deceive, that tries to mess you over, whether it is for $10 or $500, it gets under your skin.
And so it is not about the $10, as this post was never supposed to be about, but just the changing or maybe it is the constant nature of mankind and what they do.
And so it is not about the $10, as this post was never supposed to be about, but just the changing or maybe it is the constant nature of mankind and what they do.
General Malaise
Footballguy
General Malaise
Footballguy
MAC_32
Footballguy
