3C's
Footballguy
After getting every single email, I didn't get todays. I use yahoo, and had gotten every one of them up till now.
After getting every single email, I didn't get todays. I use yahoo, and had gotten every one of them up till now.
Seriously - Do you understand the situation? He is sending you the email. YAHOO is the one messing up. Let me give you a real world example - I give a package to UPS but UPS does not deliver it to you. Who is at fault here? Have you contacted yahoo directly?You are out of ideas? How about going back to what you were doing before when I received everything? I'm a paying customer with an auction about ready to start. I'm about ready to ask for my next 2 years to be refunded because I can't receive an email with an email account that I have had forever (in internet terms). I'm not the kind guy that jumps around between services every year. I have been hanging around here since the Cheatsheet days.
I have done or tried everything is this thread on my end to help fix this issue. Obviously whatever is going on is not going to be fixed in a timely manner so a new solution is needed.
On top of this my simple request to post the daily update on the website in timely manner is completely ignored.
I'm done venting and I know Joe will happily refund my money and wish me the best if I move to a different service but it is pretty silly that it has come down to this.
I agree with you, but I do not know what else I can do to compel Yahoo to deliver the emails to you, and I have no ETA on any solution because any solution provided would be coming from the Yahoo side. If it was something I could control directly, it would already be fixed. I'm sorry if that makes you mad, but it's the truth. Yahoo is the entity that can fix this problem directly. Why the venom for us?Let me clear up another misconception that was posted earlier in this thread -- we have not changed *anything* on our side relating to our mailing list server since August 2006 when we stood up the current server. The info David posted above was not correct. We rerouted our internal Footballguys.com mail, but that in no way affects or intersects the mailing list server or the delivery of mail to our mailing lists. (Anyone doubting that can do an MX lookup on broadcast.footballguys.com and inspect the message headers of any of our Updates and verify it independently.) This is an issue that Yahoo unilaterally introduced at the end of last year. I would have reverted settings in a heartbeat if we had made any changes at all but we have not. It's maddening.You are out of ideas? How about going back to what you were doing before when I received everything? I'm a paying customer with an auction about ready to start. I'm about ready to ask for my next 2 years to be refunded because I can't receive an email with an email account that I have had forever (in internet terms). I'm not the kind guy that jumps around between services every year. I have been hanging around here since the Cheatsheet days.
I have done or tried everything is this thread on my end to help fix this issue. Obviously whatever is going on is not going to be fixed in a timely manner so a new solution is needed.
On top of this my simple request to post the daily update on the website in timely manner is completely ignored.
I'm done venting and I know Joe will happily refund my money and wish me the best if I move to a different service but it is pretty silly that it has come down to this.
While I agree Yahoo is the main problem here, there are other things FBG could have done, and they definitely share part of the blame here. They upgraded their mail servers, and in the process changed their origination IP address. If they could have made the upgrade while keeping the same IP, there probably would not have been any problems. They also should have had a backout plan to go back to the old way of sending emails (maybe they do but have decided against it), but I would think a large percent of your subsribers to stop receiving your email would be a good reason to atleast temporarily back out the uprgrade. Depending on if they still have the old hardware or not, perhaps they could use the new mail servers for everyone besides Yahoo and use the old mail servers for Yahoo until everything gets sorted out. But the problem is not isolated to just Yahoo. My work email gets about 90% of the emails, but I still miss a day here or there, and that has nothing to do with Yahoo. (I did not get today's or yesterday's email at my work address).Seriously - Do you understand the situation? He is sending you the email. YAHOO is the one messing up. Let me give you a real world example - I give a package to UPS but UPS does not deliver it to you. Who is at fault here? Have you contacted yahoo directly?You are out of ideas? How about going back to what you were doing before when I received everything? I'm a paying customer with an auction about ready to start. I'm about ready to ask for my next 2 years to be refunded because I can't receive an email with an email account that I have had forever (in internet terms). I'm not the kind guy that jumps around between services every year. I have been hanging around here since the Cheatsheet days.
I have done or tried everything is this thread on my end to help fix this issue. Obviously whatever is going on is not going to be fixed in a timely manner so a new solution is needed.
On top of this my simple request to post the daily update on the website in timely manner is completely ignored.
I'm done venting and I know Joe will happily refund my money and wish me the best if I move to a different service but it is pretty silly that it has come down to this.
It might not be what you want to do, but it should at least take care of it until Yahoo fixes their problem. Create a gmail account. Register at footballguys with the new gmail account and forward emails from that account to Yahoo. 5 minutes should be all it takes and you never have to log into gmail again.Thank you for the clarification about what has changed and what hasn't. I withdraw my first two sentences from the record. I'm not sure what I typed was venomous. It was in no way a personal attack. I'm just a paying customer looking the same level of service I have received before. If you want to read that into it there is nothing I can do about that. I'm willing to forget about the email service and visit your site daily for the updates but as of right now the most recent email update on there is 5/27. Please meet me halfway on this and have the daily update posted on the site around the same time it is emailed out. For me it is the simplest solution. I knew when I posted this some anonymous rocket scientist on the internet would say, "Get a new email account." I subscribe to this service for exactly the reason Joe has it. I don't have time visit every football website and gather all my own news. In that light I'm not going to mess around with dealing with a 2nd email account to receive one newsletter when I barely have enough time to manage the one I have and everyone I deal with already knows it.
I believe some have said they aren't getting them from gmail either. I may try this if I don't get one by the end of the week. I have only missed yesterday and today, prior to that I was getting all of them by around 7am EST.It might not be what you want to do, but it should at least take care of it until Yahoo fixes their problem. Create a gmail account. Register at footballguys with the new gmail account and forward emails from that account to Yahoo. 5 minutes should be all it takes and you never have to log into gmail again.Thank you for the clarification about what has changed and what hasn't. I withdraw my first two sentences from the record. I'm not sure what I typed was venomous. It was in no way a personal attack. I'm just a paying customer looking the same level of service I have received before. If you want to read that into it there is nothing I can do about that. I'm willing to forget about the email service and visit your site daily for the updates but as of right now the most recent email update on there is 5/27. Please meet me halfway on this and have the daily update posted on the site around the same time it is emailed out. For me it is the simplest solution. I knew when I posted this some anonymous rocket scientist on the internet would say, "Get a new email account." I subscribe to this service for exactly the reason Joe has it. I don't have time visit every football website and gather all my own news. In that light I'm not going to mess around with dealing with a 2nd email account to receive one newsletter when I barely have enough time to manage the one I have and everyone I deal with already knows it.
I've been getting them without fail at gmail...except today. Maybe todays hasn't been sent out yet.I believe some have said they aren't getting them from gmail either. I may try this if I don't get one by the end of the week. I have only missed yesterday and today, prior to that I was getting all of them by around 7am EST.It might not be what you want to do, but it should at least take care of it until Yahoo fixes their problem. Create a gmail account. Register at footballguys with the new gmail account and forward emails from that account to Yahoo. 5 minutes should be all it takes and you never have to log into gmail again.Thank you for the clarification about what has changed and what hasn't. I withdraw my first two sentences from the record. I'm not sure what I typed was venomous. It was in no way a personal attack. I'm just a paying customer looking the same level of service I have received before. If you want to read that into it there is nothing I can do about that. I'm willing to forget about the email service and visit your site daily for the updates but as of right now the most recent email update on there is 5/27. Please meet me halfway on this and have the daily update posted on the site around the same time it is emailed out. For me it is the simplest solution. I knew when I posted this some anonymous rocket scientist on the internet would say, "Get a new email account." I subscribe to this service for exactly the reason Joe has it. I don't have time visit every football website and gather all my own news. In that light I'm not going to mess around with dealing with a 2nd email account to receive one newsletter when I barely have enough time to manage the one I have and everyone I deal with already knows it.
Same here.I've been getting them without fail at gmail...except today. Maybe todays hasn't been sent out yet.I believe some have said they aren't getting them from gmail either. I may try this if I don't get one by the end of the week. I have only missed yesterday and today, prior to that I was getting all of them by around 7am EST.It might not be what you want to do, but it should at least take care of it until Yahoo fixes their problem. Create a gmail account. Register at footballguys with the new gmail account and forward emails from that account to Yahoo. 5 minutes should be all it takes and you never have to log into gmail again.Thank you for the clarification about what has changed and what hasn't. I withdraw my first two sentences from the record. I'm not sure what I typed was venomous. It was in no way a personal attack. I'm just a paying customer looking the same level of service I have received before. If you want to read that into it there is nothing I can do about that.
I'm willing to forget about the email service and visit your site daily for the updates but as of right now the most recent email update on there is 5/27. Please meet me halfway on this and have the daily update posted on the site around the same time it is emailed out. For me it is the simplest solution.
I knew when I posted this some anonymous rocket scientist on the internet would say, "Get a new email account." I subscribe to this service for exactly the reason Joe has it. I don't have time visit every football website and gather all my own news. In that light I'm not going to mess around with dealing with a 2nd email account to receive one newsletter when I barely have enough time to manage the one I have and everyone I deal with already knows it.
Sorry man, we did not make any changes to our mailing list server, we only changed the mail server for our internal footballguys.com mail. We keep the mailing list separate from our actual footballguys.com mail systems because we don't want an outage in either to compromise the other. You can verify this independently by looking up our MX records for footballguys.com and broadcast.footballguys.com and looking at the headers of the updates. I don't really have any options here but to continue trying to work through the channels that Yahoo makes available for postmaster support.If this were caused by anything that we changed on our side, I would have split the list and reverted to the prior config for Yahoo mailings pretty quickly. But I don't have that option.GreenNGold said:While I agree Yahoo is the main problem here, there are other things FBG could have done, and they definitely share part of the blame here. They upgraded their mail servers, and in the process changed their origination IP address. If they could have made the upgrade while keeping the same IP, there probably would not have been any problems. They also should have had a backout plan to go back to the old way of sending emails (maybe they do but have decided against it), but I would think a large percent of your subsribers to stop receiving your email would be a good reason to atleast temporarily back out the uprgrade. Depending on if they still have the old hardware or not, perhaps they could use the new mail servers for everyone besides Yahoo and use the old mail servers for Yahoo until everything gets sorted out.
But the problem is not isolated to just Yahoo. My work email gets about 90% of the emails, but I still miss a day here or there, and that has nothing to do with Yahoo. (I did not get today's or yesterday's email at my work address).
As they made this change before sending out the first issue, who knows how many people (and on how many other email networks) think they are on the list, but just don't know the email is going out because they never received a thing.
Note: I am not trying to blame FBG here at all, I love their product and will be a subscriber for life. Just pointing out from my IT experience that there are some lessons they can learn here for future contingency planning. They aren't an IT company so I don't expect everything to be perfect, but if I were them, making sure every subscriber receives the emails they send out would be one of my top priorities. Who knows how many subscriptions they will miss out on because people don't even realize they are missing the daily email?
Edit to add: I know FBG has been working diligently and doing everything they can to get it working with Yahoo again, but Yahoo does not seem to have a human reading any of our emails. I have sent complaints from my Yahoo account as well to Yahoo and get the same idiotic responses from them. I am switching over to gmail as well because obviously Yahoo is not concerned about addressing any customer support issues.
That Ashlar dude gets around.3C said:Geez, these people are dense. I'm guessing I got the same sort of email (from you know who) that Keith got. Looks like they can't read and now think I'm the sender of "bulk" email. Hello XXXXXX,Thank you for writing to Yahoo! Mail.If emails sent by your servers are being delivered to the Yahoo! BulkMail folder and you would like to prevent this from occurring, pleasecomplete the following application below to help us determine where youremail is most appropriately delivered. We ask that you provideresponsive, complete and truthful information. Please note that bysubmitting this information to Yahoo!, you agree to adhere to the Yahoo!Terms of Service (TOS). You may review these Terms by visiting:<snip>Regards,AshlarYahoo! Customer CareMy reply:Thank you for sending this form letter. Now maybe you can actually read the request/issue. I am the receiver of the email. Your customer. And I won't be a customer for much longer if you don't get this fixed. You, Yahoo, are preventing me, the customer, from receiving emails from a provider of content. It is your problem. I appreciate that Yahoo is working hard to prevent spam from reaching my inbox, but the provider of the content has done everything Yahoo has asked and I've done everything I can. Still, these emails are not making it to my inbox...or even my bulk folder. They are being delayed and in many cases rejected by Yahoo.Since I feel that Yahoo doesn't care to resolve this issue I will begin the conversion to gmail immediately.
Sorry if I misunderstood you guys, and this is what I was basing my changing IP address assumption on -- Dodds wrote this earlier in this thread:Sorry man, we did not make any changes to our mailing list server, we only changed the mail server for our internal footballguys.com mail. We keep the mailing list separate from our actual footballguys.com mail systems because we don't want an outage in either to compromise the other. You can verify this independently by looking up our MX records for footballguys.com and broadcast.footballguys.com and looking at the headers of the updates. I don't really have any options here but to continue trying to work through the channels that Yahoo makes available for postmaster support.If this were caused by anything that we changed on our side, I would have split the list and reverted to the prior config for Yahoo mailings pretty quickly. But I don't have that option.BTW -- Today's mail is missing because it has not gone out yet.
Update: I just got today's email at my work address, but still no Yahoo. I plan to send off one final complaint to Yahoo tonight, but like others in this thread, don't expect anything more than another form mail response.Here is the situation:We changed email servers (with the goal of deliverying faster emails this year). The problem with doing this is we changed IP addresses and all of our good will getting on whitelists (lists to allow bulk emailers to not be viewed as spam was lost). Yahoo flagged us as spam out of the gate based on our lengthy emails and a few other mail services did the same.
I just got todays as well....I use yahoo. I missed yesterdays and thus far that is the only one I have missed.Sorry if I misunderstood you guys, and this is what I was basing my changing IP address assumption on -- Dodds wrote this earlier in this thread:Sorry man, we did not make any changes to our mailing list server, we only changed the mail server for our internal footballguys.com mail. We keep the mailing list separate from our actual footballguys.com mail systems because we don't want an outage in either to compromise the other. You can verify this independently by looking up our MX records for footballguys.com and broadcast.footballguys.com and looking at the headers of the updates. I don't really have any options here but to continue trying to work through the channels that Yahoo makes available for postmaster support.If this were caused by anything that we changed on our side, I would have split the list and reverted to the prior config for Yahoo mailings pretty quickly. But I don't have that option.BTW -- Today's mail is missing because it has not gone out yet.Update: I just got today's email at my work address, but still no Yahoo. I plan to send off one final complaint to Yahoo tonight, but like others in this thread, don't expect anything more than another form mail response.Here is the situation:We changed email servers (with the goal of deliverying faster emails this year). The problem with doing this is we changed IP addresses and all of our good will getting on whitelists (lists to allow bulk emailers to not be viewed as spam was lost). Yahoo flagged us as spam out of the gate based on our lengthy emails and a few other mail services did the same.
I just received the Meachem email from Monday at my yahoo account as well.I've received about one fbg email a week in April and May but they stopped all together in June. I filed a complaint with yahoo and finally got a response a few minutes ago. It was the same form letter that everyone else has been getting, but Ashlar must have taken a break because my email was from Meredith. Anyway, after sending a reply similar to 3C's, I noticed I had a new email in my inbox. It was the breaking news email about Meachem that was sent on Monday. I guess I should be happy that a FBG's email actually made it through yahoo's impenetrable spam defense but the two day delay is kind of disheartening. Hopefully, this will all get straightened out in the near future.
Well, I received something this morning.Subject line: "Footballguys Daily Email - Volume 8, Issue 43 (Wednesday, June 6th)"RoarinSonoran said:I haven't been receiving the updates either. I received one issue 2-3 weeks ago when I received a timeout, seemingly as the only reply to my queries asking why I was booted. lol If Joe or Dodds ever did reply to my queries, then Yahoo ate those as well.
I'm guessing the 10-time defending champ of the Yahoo Staff Fantasy Football League finally was defeated last season by an intern who drafted the VBD way, so the former champ (the postmaster, perhaps?) is taking it out on any email from footballguys.com.
I just now discovered this thread, and so have added Joe to my address book, deleted my block list, and re-subbed, so we'll see what happens.
ETA: I can receive spam dated 30 years in the future, but I can't receive FBG mail. Weird.
Can't speak to the date agreement in the subject and content of the message but that particular message is today's update. I can tell from the mailing server logs. But the timestamp point you bring up is a good one. If the receiving network sends us back a "deferred" status code, our mailing list server holds on to the message and marks it for retry. The message doesn't actually enter the Yahoo mail system until it's accepted for delivery, and when it does it inherits the timestamp of when it was actually accepted for delivery by the receiving network. So if you receive a message that contains, say, Breaking News from a couple of days ago but it looks like it was just sent a few hourse ago, it's likely been delivery deferred by Yahoo.That's why it can look like a message that's several days old was just sent today. Technically, to the mail system it was just sent today even though the mailing list server has been trying to deliver it for a couple of days.Well, I received something this morning.Subject line: "Footballguys Daily Email - Volume 8, Issue 43 (Wednesday, June 6th)"RoarinSonoran said:I haven't been receiving the updates either. I received one issue 2-3 weeks ago when I received a timeout, seemingly as the only reply to my queries asking why I was booted. lol If Joe or Dodds ever did reply to my queries, then Yahoo ate those as well.
I'm guessing the 10-time defending champ of the Yahoo Staff Fantasy Football League finally was defeated last season by an intern who drafted the VBD way, so the former champ (the postmaster, perhaps?) is taking it out on any email from footballguys.com.
I just now discovered this thread, and so have added Joe to my address book, deleted my block list, and re-subbed, so we'll see what happens.
ETA: I can receive spam dated 30 years in the future, but I can't receive FBG mail. Weird.
Under the banner: "Volume 8 Issue #42, June 5th, 2007"
Datestamp sent: Thu, 07 Jun 2007 05:34:00 -0500
Datestamp received: Thu, 07 Jun 2007 08:20:26 -0700
So this is Tuesday's update, in a Wednesday email wrapper, which got sent on Thursday?
We'll see what tomorrow brings.
kook178 said:New Yahoo help email I just received today:Thank you for writing to Yahoo! Mail.First of all, please accept my apology for the delay in responding. We were facing some technical issues. We're glad to have this opportunity to assist you with this issue. We understand that are having mail delivery issues with your Yahoo! Mail Account. Unfortunately, it is a known issue that has been reported by other users too. Please be assured that we are aware of this issue and have escalated this to our Engineering Department for further investigation and they are trying to resolve it as soon as possible. We're thankful for your patience and understanding, and apologize for the inconvenience. To get an update on this issue, you can speak to a live Yahoo! Customer Care representative at our toll free number and hours listed below. We are sorry, at the moment, Y! does not support outbound telephone support. 866-562-7219 (6am-6pm, Pacific Time, Monday-Friday) Have a great Weekend.Thank you again for contacting Yahoo! Mail.Regards,CarlYahoo! Customer CareSo, Carl knows that it is a known issue. So, I'm sure it will get fixed today....