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Pulse of the FFA - How big a mistake did Chipotle make here? (1 Viewer)

How big a mistake do you think this is?

  • Huge Mistake - Incredibly dumb move.

    Votes: 6 2.6%
  • Significant Mistake - Pretty bad move.

    Votes: 11 4.8%
  • Slight Mistake - Probably shouldn't have done this.

    Votes: 55 24.1%
  • No Mistake - What's the big deal?

    Votes: 46 20.2%
  • Absolutely No Mistake - Any offense taken to this is being way too sensitive.

    Votes: 110 48.2%

  • Total voters
    228

Joe Bryant

Guide
Staff member
The headline from TakePart.com's social media feed was "Chipotle Just Made a Huge Diversity Mistake—But Isn't Making Any Apologies"

My question to you is how big a mistake do you think this is?

And I know this is sensitive. Please keep this super cool. But I'm interested in what you guys think and how folks feel about the TakePart article.

J

Starting Thursday, when you head to Chipotle for a burrito and a soda, your drink cup will look a little different. That’s because it’ll come printed with an original short story or essay from one of America’s most famous authors and cultural leaders. The cup series, which is called “Cultivating Thought,” features Toni Morrison, Sarah Silverman, Bill Hader, Malcolm Gladwell, and six others.

Sounds like a great way to get the public reading and thinking—except that at a chain that turns a tidy profit selling “Mexican” food, not one single “thought” from a Mexican, Mexican American, or Latino author or public intellectual is included. As Celtic Chicana author Anna Marie McLemore tweeted on Sunday, “Chipotle didn't see fit to include Latino/a writers in its literary campaign? Should I just head back to the kitchen then?”

Irvine Valley College English professor Lisa Alvarez voiced similar concerns. “I see this as an unfortunate pattern, an inability to recognize the contributions of Mexican Americans as public intellectuals equal to the ones chosen for this series,” Alvarez told the Orange County Weekly “We can inspire the food, create the food, plant the food, pick the food, serve the food, clear the food, clean up after it’s all over…but that’s about it.”

The literary cups are the brainchild of author Jonathan Safran Foer, who detailed on Friday to Vanity Fair how he was sitting in a Chipotle and had nothing to occupy his time while he ate a burrito. Foer sent CEO Steve Ells an email, in which he wrote, “‘Wouldn’t it be cool to just put some interesting stuff on it [Chipotle’s cups and bags]? Get really high-quality writers of different kinds, creating texts of different kinds that you just give to your customers as a service.’ ” Ells agreed, and the idea came to life, with Foer choosing which authors or cultural leaders to include.

As Gustavo Arellano also wrote in the OC Weekly, Foer and Chipotle didn’t see fit to include Pulitzer Prize–winning Junot Diaz or “the doña of Chicano literature, Sandra Cisneros. Not best-selling author Luis Alberto Urrea. Not Tex-Mex loco Dagoberto Gilb. Not any other number of Latino authors who could easily contribute a story or two that would be applicable [to] a Mexican-food chain. Judd Apatow made the list—but not one Latino.”

The same day that the Vanity Fair article on the creation of the "Cultivating Thought" project ran, a Facebook group, Cultivating Invisibility: Chipotle’s Missing Mexicans, was launched. Several members have posted the results of their emails to the company asking why a Mexican grill failed to include any Latinos in the campaign.

The same response from Chipotle’s customer service has been coming back to several of the group’s members. “We did not think of including individuals from specific ethnic backgrounds. We simply wanted individuals to Cultivate Thought,” replies each customer service consultant.

“Of course, we want Latino writers everywhere, always. But more importantly, we need writers of color everywhere,” says Brooklyn-based author Daniel José Older, who has long been an advocate of the diverse literary voices being given equal attention and promotion. But, adds Older, “as a Latino writer, I don't measure where my face should be seen based on some watered-down, corporate-marketing-scheme version of my culture.”

Chipotle’s customer service says that the company intends to expand "Cultivating Thought" to “anybody who would like to be a part of it,” and it'll “take note" of any concerns as it makes additional plans.

 
Absolutely No Mistake - Any offense taken to this is being way too sensitive.

Hate all the stupid crap they print on their cups. Never read any of it. As long as they make those delicious burritos they can sponsor genocide in Cancun for all I care.

 
I go to chipotle for the food, not essays written on cups, their thoughts on guacamole inflation or asking customers to leave their guns at home. It won't change the once every few months I go there.

 
No issue for me. Yes, they sell "Mexican" food, but their clientele is not mainly Mexican. They are not staples in the Mexican communities.

 
Honestly, some people live to be offended.

Oh, and let me point out a few of the titles of the 'offended'

"Irvine Valley College English professor Lisa Alvarez "

"As Celtic Chicana author Anna Marie McLemore"

 
Voted slight mistake.

I don't know about the history of Chipotle, though I eat there often, but if they are from Latino roots then you'd like to see them trying to advance and embrace their heritage. This is likely much much bigger than it should be due to media, but with so much of their workforce being of Latino descent you'd think they wouldn't want to risk upsetting their employees.

ETA - as a frequent customer, it doesn't really bother me.

 
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I don't even consider chipotle Mexican. tex-mex is more like it and that's Americanized. honestly I don't even read the cup I usually just put iced tea in it and demolish my food. in and out go hard go fast

 
At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.

 
The mistake is when they branded their food "Mexican" instead of what everyone in Southern LA rightly calls it, "Fexican."

 
Agree with the others so far to a somewhat lesser extent; kind of a brain-fart on Chipotle's part not to include somebody of Mexican or even Latino/a background... and there are some great ones. And I can see why people might get upset at a brand capitalizing on something with obvious cultural associations and then not associating obvious literary culture with it.

 
“We can inspire the food, create the food, plant the food, pick the food, serve the food, clear the food, clean up after it’s all over…but that’s about it.”
At a restaurant? To have this little influence is an outrage! :rant:

Anyway, voting "slight," because yeah, PR-wise, it's hard to believe they had their collective head so far up its bum.

 
That's what they get for trying to "cultivate thought". Maybe next time they just won't do anything to raise discourse. Message sent!

 
I guess I'll be the voice of dissent in this thread. I'm not sure if "mistake" is the right word for a profit-making enterprise (for such an eterprise, "mistake" really is only measured in money lost or gained). So we'll have an objective statistic soon enough.

My take is purely a "gut" test. I think it is somewhat silly that in a restuarant selling mexican food, they wouldn't feature a Mexican (or Mexican-american) author. More than silly. Just . . . stupid, really. Leaves a bit of a bad taste in my mouth.

If I went to an Irish pub, and it featured little writings on its placemats or whatever, I would totally expect an Irish or Irish American author. If I didn't see one, I'd think, "huh, that's stupid." No different here.

 
At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.
I disagree slightly. On the "ethnic" continuum, it hasn't yet gotten to Pizza Hut levels yet (i.e., absolutely no ties to the ethnicity of its underlying food). I'd still keep it in the Irish pub camp.

 
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Should they have included a Latin author? Sure probably makes sense but really this is the answer:

But, adds Older, “as a Latino writer, I don't measure where my face should be seen based on some watered-down, corporate-marketing-scheme version of my culture.
Chipotle is no more Latin than I am

 
The mistake is when they branded their food "Mexican" instead of what everyone in Southern LA rightly calls it, "Fexican."
I guess I'll be the voice of dissent in this thread. I'm not sure if "mistake" is the right word for a profit-making enterprise (for such an eterprise, "mistake" really is only measured in money lost or gained). So we'll have an objective statistic soon enough.

My take is purely a "gut" test. I think it is somewhat silly that in a restuarant selling mexican food, they wouldn't feature a Mexican (or Mexican-american) author. More than silly. Just . . . stupid, really. Leaves a bit of a bad taste in my mouth.

If I went to an Irish pub, and it featured little writings on its placemats or whatever, I would totally expect an Irish or Irish American author. If I didn't see one, I'd think, "huh, that's stupid." No different here.
It isn't Mexican food

 
Also, I think one might be less insulted by more writers of "Toni Morrison" quality, and fewer in the "Sarah Silverman" vein.

 
The mistake is when they branded their food "Mexican" instead of what everyone in Southern LA rightly calls it, "Fexican."
I guess I'll be the voice of dissent in this thread. I'm not sure if "mistake" is the right word for a profit-making enterprise (for such an eterprise, "mistake" really is only measured in money lost or gained). So we'll have an objective statistic soon enough.

My take is purely a "gut" test. I think it is somewhat silly that in a restuarant selling mexican food, they wouldn't feature a Mexican (or Mexican-american) author. More than silly. Just . . . stupid, really. Leaves a bit of a bad taste in my mouth.

If I went to an Irish pub, and it featured little writings on its placemats or whatever, I would totally expect an Irish or Irish American author. If I didn't see one, I'd think, "huh, that's stupid." No different here.
It isn't Mexican food
huh. That's interesting.

 
At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.
I disagree slightly. On the "ethnic" continuum, it hasn't yet gotten to Pizza Hut levels yet (i.e., absolutely no ties to the ethnicity of its underlying food). I'd still keep it in the Irish pub camp.
I would agree with you, if Chipotle even bothered to put a sombrero or a cactus in their signage. Most Irish pubs jam it down your throat with the Irish flags, soccer on TV, Guiness and Harp on tap, etc.

 
Their bigger issue which not many people seem to have noticed and/or care about is that the calorie information they post is complete bull####.

 
Malcom Gladwell is like 1/2 Carribean, which is sorta hispanic, right? The Carribean was kinda the OG melting pot, hispanics, africans, native americans, whites, all getting down with each other mixing bloodlines up and whatnot.

I don't really think its a big deal. Its not like this is a prestigious award that defines a culture. Its some writing on the side of a cup.

 
Honestly, some people live to be offended.

Oh, and let me point out a few of the titles of the 'offended'

"Irvine Valley College English professor Lisa Alvarez "

"As Celtic Chicana author Anna Marie McLemore"
I'm offended that people would think I would care about the opinion of the Irvine Valley College's English professor.

 
I am also offended there is no Chipotle near the office. Will go to Salsarita's to boycott, they don't charge for guac.

 
At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.
I disagree slightly. On the "ethnic" continuum, it hasn't yet gotten to Pizza Hut levels yet (i.e., absolutely no ties to the ethnicity of its underlying food). I'd still keep it in the Irish pub camp.
I would agree with you, if Chipotle even bothered to put a sombrero or a cactus in their signage. Most Irish pubs jam it down your throat with the Irish flags, soccer on TV, Guiness and Harp on tap, etc.
I gotta say, something just doesn't sit well with me, and I'm having a hard time putting my finger on it. I think it just might be that every Chipotle I've ever gone into appeared to be staffed entirely by Latino men and women. Now, maybe that says more about the American workforce today, but I don't think so. Chipotle cooks, servers, and cashiers do look different than cooks, servers, and cashiers in McDonalds, Burger King, and even Taco Bell.

Again, it's not a huge deal. Right? But just. . . I don't know, kind of stupid not to at least ask the 100 Years of Solitude guy to write something on the back of a napkin.

 
No issue for me. Yes, they sell "Mexican" food, but their clientele is not mainly Mexican. They are not staples in the Mexican communities.
This is "mexican" in the loosest sense of the word possible. As a result, I don't see the big deal.

 
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At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.
I disagree slightly. On the "ethnic" continuum, it hasn't yet gotten to Pizza Hut levels yet (i.e., absolutely no ties to the ethnicity of its underlying food). I'd still keep it in the Irish pub camp.
I would agree with you, if Chipotle even bothered to put a sombrero or a cactus in their signage. Most Irish pubs jam it down your throat with the Irish flags, soccer on TV, Guiness and Harp on tap, etc.
I gotta say, something just doesn't sit well with me, and I'm having a hard time putting my finger on it. I think it just might be that every Chipotle I've ever gone into appeared to be staffed entirely by Latino men and women. Now, maybe that says more about the American workforce today, but I don't think so. Chipotle cooks, servers, and cashiers do look different than cooks, servers, and cashiers in McDonalds, Burger King, and even Taco Bell.

Again, it's not a huge deal. Right? But just. . . I don't know, kind of stupid not to at least ask the 100 Years of Solitude guy to write something on the back of a napkin.
Apart from the fact that he's dead.

 
One last thought on the matter:

I was far more insulted back when they started charging for guacamole.
Yep. Eleven bucks for a ####### burrito is the real insult.
I eat at Chipotle about once a week. The only way you're paying $11 for a burrito is if you get double meat and guacamole and chips.
Yes, you have to get "double" meat for a normal portion.
how big a boy are ya?

 
At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.
I disagree slightly. On the "ethnic" continuum, it hasn't yet gotten to Pizza Hut levels yet (i.e., absolutely no ties to the ethnicity of its underlying food). I'd still keep it in the Irish pub camp.
I would agree with you, if Chipotle even bothered to put a sombrero or a cactus in their signage. Most Irish pubs jam it down your throat with the Irish flags, soccer on TV, Guiness and Harp on tap, etc.
I gotta say, something just doesn't sit well with me, and I'm having a hard time putting my finger on it. I think it just might be that every Chipotle I've ever gone into appeared to be staffed entirely by Latino men and women. Now, maybe that says more about the American workforce today, but I don't think so. Chipotle cooks, servers, and cashiers do look different than cooks, servers, and cashiers in McDonalds, Burger King, and even Taco Bell.

Again, it's not a huge deal. Right? But just. . . I don't know, kind of stupid not to at least ask the 100 Years of Solitude guy to write something on the back of a napkin.
Apart from the fact that he's dead.
Hush. I'm on a roll.

 
At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.
I disagree slightly. On the "ethnic" continuum, it hasn't yet gotten to Pizza Hut levels yet (i.e., absolutely no ties to the ethnicity of its underlying food). I'd still keep it in the Irish pub camp.
I would agree with you, if Chipotle even bothered to put a sombrero or a cactus in their signage. Most Irish pubs jam it down your throat with the Irish flags, soccer on TV, Guiness and Harp on tap, etc.
I gotta say, something just doesn't sit well with me, and I'm having a hard time putting my finger on it. I think it just might be that every Chipotle I've ever gone into appeared to be staffed entirely by Latino men and women. Now, maybe that says more about the American workforce today, but I don't think so. Chipotle cooks, servers, and cashiers do look different than cooks, servers, and cashiers in McDonalds, Burger King, and even Taco Bell.

Again, it's not a huge deal. Right? But just. . . I don't know, kind of stupid not to at least ask the 100 Years of Solitude guy to write something on the back of a napkin.
Around here there are Latinos working in every fast food place you can name.

 
At this point, burritos are as American as hamburgers and generic restaurant chains. I've never thought of Chipotle as a "Mexican" place. Nor Moes, or Qdoba. Nor do those places make any effort to identify with Mexico in their branding.
I disagree slightly. On the "ethnic" continuum, it hasn't yet gotten to Pizza Hut levels yet (i.e., absolutely no ties to the ethnicity of its underlying food). I'd still keep it in the Irish pub camp.
I would agree with you, if Chipotle even bothered to put a sombrero or a cactus in their signage. Most Irish pubs jam it down your throat with the Irish flags, soccer on TV, Guiness and Harp on tap, etc.
I gotta say, something just doesn't sit well with me, and I'm having a hard time putting my finger on it. I think it just might be that every Chipotle I've ever gone into appeared to be staffed entirely by Latino men and women. Now, maybe that says more about the American workforce today, but I don't think so. Chipotle cooks, servers, and cashiers do look different than cooks, servers, and cashiers in McDonalds, Burger King, and even Taco Bell.

Again, it's not a huge deal. Right? But just. . . I don't know, kind of stupid not to at least ask the 100 Years of Solitude guy to write something on the back of a napkin.
On his deathbed?

edit: damn you, freelove.

 
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