Purchased a treadmill from Amazon (2 Viewers)

[IC FBGCav]

The wife wanted a treadmill, so we pick one of the best sellers from Amazon. It was under 150 pounds and that matters since it was going to the top floor of our home.

It arrived via UPS while we were at work and it was left at our steps. The box was tore to hell, every corner and half the middle was exposed. There was no packing protection of any kind besides the cardboard, not even any Styrofoam. We get it up stairs, assemble it and it doesn't run right. Adjusted the belt for hours, all the was loose to all the way tight. No improvement. They seem to think it is a motor problem that could take months to get a replacement motor.

I call amazon, who sells the treadmill directly to return the treadmill and let them know I need a box as the other one was tore to pieces in shipping. After being places on hold many times over at least 30 minutes they come back and tell me they can't find a box for me to ship it back and I should go find one myself and they will reimburse me for the box or they can give me 80 dollars off a treadmill that doesn't work.

This happened two months ago, I just want to see what you would do at this point.

 

[RUSF18]

The first thing I would have done would be to contact them after seeing how it was delivered. Would have told them you could tell it was damaged in shipping and you'd like to have UPS come back and get it. Once you opened it, you brought the headache on yourself.

I wouldn't bother going to locate a box just to attempt to cram 150 lbs worth of material into it. The chances of you being able to get that box closed is slim to none. I'd tell them you would like the treadmill refunded immediately and they can arrange for a freight company to come by and gather the materials, otherwise you'll be disputing the charge with your CC company.

Future reference, use the website for all customer service issues. It works much better and more efficiently.

 

[Wrigley]

Call them and tell them to send you a new one, you can use that box to ship it back

 

[[icon]]

The first thing I would have done would be to contact them after seeing how it was delivered. Would have told them you could tell it was damaged in shipping and you'd like to have UPS come back and get it. Once you opened it, you brought the headache on yourself.

This.

Call them and tell them to send you a new one, you can use that box to ship it back

Yep.

 

[Quez]

Call them and say you never got it.

 

[cstu]

I should go find one myself and they will reimburse me for the box

Do you have a Box City? Buy a box and have UPS pick it up.

 

[cstu]

" post="18183533" timestamp="1436907079"]

Call them and tell them to send you a new one, you can use that box to ship it back

Yep.

Good call if he still wants the treadmill.

 

[Johnny Bing]

I should go find one myself and they will reimburse me for the box

Do you have a Box City? Buy a box and have UPS pick it up.

This is the route I'd go. The next one will show up just as damaged.

Bring the measurements to the box store, ship it back to them. Buy local.

 

[Dark Matter]

http://www.uline.com/Product/GuidedNav.aspx?t=184360&R=22%3b1

I think the idea of having then send you a new one is the way to go if you still want a treadmill. Make sure you have a dedicated (20 amp) breaker.

 

[The General]

Way worse than the Ex Officio underwear I ordered from Amazon that had obviously been worn multiple times. uke:

 

[IC FBGCav]

http://www.uline.com/Product/GuidedNav.aspx?t=184360&R=22%3b1

I think the idea of having then send you a new one is the way to go if you still want a treadmill. Make sure you have a dedicated (20 amp) breaker.

I am extremely familiar with Uline, they do not have a box there that will fit it. I do have the amp breaker.

 

[IC FBGCav]

I should go find one myself and they will reimburse me for the box

Do you have a Box City? Buy a box and have UPS pick it up.

This is the route I'd go. The next one will show up just as damaged.

Bring the measurements to the box store, ship it back to them. Buy local.

You are a better person than me, when a multibillion dollar company will unlimited resources tells me they can't send me a box from a product they sell directly. It kinda rubs me the wrong way, especially after spending all the time assembling and working try to fix a brand new treadmill.

 

[Scoresman]

Buy a gym membership.

 

[cstu]

I should go find one myself and they will reimburse me for the box

Do you have a Box City? Buy a box and have UPS pick it up.

This is the route I'd go. The next one will show up just as damaged.

Bring the measurements to the box store, ship it back to them. Buy local.

You are a better person than me, when a multibillion dollar company will unlimited resources tells me they can't send me a box from a product they sell directly. It kinda rubs me the wrong way, especially after spending all the time assembling and working try to fix a brand new treadmill.

I get it, but what other company is going to reimbuse for the box and pay return shipping?

 

[Johnny Bing]

I should go find one myself and they will reimburse me for the box

Do you have a Box City? Buy a box and have UPS pick it up.

This is the route I'd go. The next one will show up just as damaged.

Bring the measurements to the box store, ship it back to them. Buy local.

You are a better person than me, when a multibillion dollar company will unlimited resources tells me they can't send me a box from a product they sell directly. It kinda rubs me the wrong way, especially after spending all the time assembling and working try to fix a brand new treadmill.

I look at it how much time you're going to spend dicking around with this and how much is the cost of the box to pick up on your way home from work? I agree with you no doubt they should be able to find a box, but if you already invested 30 minutes of your time and they still couldn't find a box. How much more time are you going to spend when you could just pick one up and not have to mess with the hassle?

 

[BroadwayG]

You're going to have to contract yourself out to build the box. Set up an LLC real quick, order a box for yourself from yourself to fit the treadmill on. Charge yourself whatever you want for your own box, and pass the invoice along to Amazon to pay. Wa-La!

 

[skol asylum]

I have a treadmill for sale if you want to come pick it up. It's pretty big and probably 20 yrs old but it hasn't been used much and runs great.

 

[Jack White]

You can get clothes racks for a lot cheaper than a treadmill.

 

[IC FBGCav]

I tried to find a box for 15 minutes from Uline and could not. Then filed a complaint with the BBB. They did not answer in over 30 days. Then I called my cc company and disputed the charge, then they replied.

 

[dickey moe]

Way worse than the Ex Officio underwear I ordered from Amazon that had obviously been worn multiple times. uke:

Lol cmon

 

[IC FBGCav]

What they said, she has no idea that only on large box will do:

Hello Chris,

I'm Kalyan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We received your request and extend our apologies for any inconvenience this has caused. I understand that you'd like to return the item and need a box to pack it for return transit. I'd like to inform you that we're unable to provide a box for the return shipping. Please do your best to disassemble the item and package it for return transit. It doesn't necessarily need to be returned in the same package it was delivered in. Feel free to use multiple boxes if needed.

Further, I see that you've disputed the charges with your bank. In this case, we request you to wait a little longer for the bank to process the charge dispute. Once the bank releases the outcome we can proceed further with the return process.

We appreciate your understating. Please feel free to contact us directly by replying to bbb@amazon.com if we can be of further assistance.


Regards,
Kalyan K
Amazon.com
http://www.amazon.com

 

[Johnny Rock]

You filed a complaint with the BBB against Amazon because UPS damaged the box?

 

[IC FBGCav]

You filed a complaint with the BBB against Amazon because UPS damaged the box?

If that is what you take from this then, yes.

I buy a brand new product that is not packed properly and doesn't work. Then it is on me after wasting hours of my own time on a defective product to hunt down a box that the biggest retailer in the world can't find? Sorry not my problem.

 

[Dan Lambskin]

Hire an uber driver to take it to the closest warehouse

 

[bentley]

I bet if you had a treadmill, you wouldn't be so fat and angry about everything. You should look into getting one.

 

[cstu]

Please do your best to disassemble the item and package it for return transit. It doesn't necessarily need to be returned in the same package it was delivered in. Feel free to use multiple boxes if needed.

You got a sledgehammer?

 

[Ketamine Dreams]

If you have ground around your house, just run on that instead...

 

[Johnny Bing]

Wouldn't this box work? Telescopes to 76" and 36x36. Just cut the excess out and tape it.

http://m.uline.com/h5/r/www.uline.com/Product/Detail/S-15109/Corrugated-Boxes-Heavy-Duty/36-x-36-x-40-76-2-piece-Telescopic-Bulk-Cargo-Container

 

[belljr]

Bubble wrap that #### and stick a sticker on it

 

[East Coast Bias]

You must have done something wrong. Amazon has great customer service.

 

[jhib]

I tried to find a box for 15 minutes from Uline and could not. Then filed a complaint with the BBB. They did not answer in over 30 days. Then I called my cc company and disputed the charge, then they replied.

Wait, so this all happened in the past and you're slowly going through the story and pausing to see what we would do?

Rereading the OP, I can see how you said that, but I didn't understand.

And you're bringing it up now... do you work for Walmart or something?

 

[skol asylum]

What they said, she has no idea that only on large box will do:

Hello Chris,

I'm Kalyan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We received your request and extend our apologies for any inconvenience this has caused. I understand that you'd like to return the item and need a box to pack it for return transit. I'd like to inform you that we're unable to provide a box for the return shipping. Please do your best to disassemble the item and package it for return transit. It doesn't necessarily need to be returned in the same package it was delivered in. Feel free to use multiple boxes if needed.

Further, I see that you've disputed the charges with your bank. In this case, we request you to wait a little longer for the bank to process the charge dispute. Once the bank releases the outcome we can proceed further with the return process.

We appreciate your understating. Please feel free to contact us directly by replying to bbb@amazon.com if we can be of further assistance.

Regards,

Kalyan K

Amazon.com

http://www.amazon.com

Disassemble a treadmill. Ok, get the tools out and take it apart completely. Package it in about 100 boxes and return.

 

[jhib]

How big was the box it originally came in?

 

[IC FBGCav]

Wouldn't this box work? Telescopes to 76" and 36x36. Just cut the excess out and tape it.

http://m.uline.com/h5/r/www.uline.com/Product/Detail/S-15109/Corrugated-Boxes-Heavy-Duty/36-x-36-x-40-76-2-piece-Telescopic-Bulk-Cargo-Container

It would with must adjustments. I work for a company that ships stuff everyday, not my burden.

 

[IC FBGCav]

How big was the box it originally came in?

about 6 feet long.........and the other dimensions. under a foot each.

 

[IC FBGCav]

I tried to find a box for 15 minutes from Uline and could not. Then filed a complaint with the BBB. They did not answer in over 30 days. Then I called my cc company and disputed the charge, then they replied.

Wait, so this all happened in the past and you're slowly going through the story and pausing to see what we would do?

Rereading the OP, I can see how you said that, but I didn't understand.

And you're bringing it up now... do you work for Walmart or something?

The last response from amazon was posted(two days ago was the response), I rejected through bbb. I was interested on what others would do. Is that bad?

The only reason amazon finally responded was because I disputed with my cc, I guess I didn't make that clear.

 

[IC FBGCav]

You must have done something wrong. Amazon has great customer service.

Honestly, I love them to death but this kind of thing is out of their wheelhouse and they need to stop dealing with this kind of product. I order 100K a year through my name because of my work.

 

[IC FBGCav]

I bet if you had a treadmill, you wouldn't be so fat and angry about everything. You should look into getting one.

Bentley you are such a Richard but I respect that.

 

[IC FBGCav]

I should go find one myself and they will reimburse me for the box

Do you have a Box City? Buy a box and have UPS pick it up.

This is the route I'd go. The next one will show up just as damaged.

Bring the measurements to the box store, ship it back to them. Buy local.

You are a better person than me, when a multibillion dollar company will unlimited resources tells me they can't send me a box from a product they sell directly. It kinda rubs me the wrong way, especially after spending all the time assembling and working try to fix a brand new treadmill.

I get it, but what other company is going to reimbuse for the box and pay return shipping?

I get this but I also understand what else they are saying. And this is it: Sir we understand you spent over 10 hours assembling and trying to make the brand new product you order work. It is not worth our time to pursue this further because we got you by the balls because you paid for it. With all our resources and it being our product, we decided it is not cost effective to make this this right. But what you can do for us is waste more time and ship it back to us right, we will give you 50 dollars if you can prove you spent it on a box and f your time spent because we could do the same but our time is more valuable.

 

[IC FBGCav]

BTW I understand why companies run over people after reading this thread.

 

[Warrior]

Any reasonable person would have taken one look at that torn up package and sent it right back, costing them about 5 minutes of time.

You, on the other hand, spent 10 hours trying to put the broken thing together, called the company and waited on hold (eventually refusing their very reasonable offer), waited two months, FILED A DISPUTE WITH THE BBB, disputed the credit card charge, and posted the entire story at time-released intervals on a message board.

All because you couldn't be bothered to pick up a box on the way home from work. After Amazon shipped the heavy-a$% treadmill to your doorstep, offered to pay to have the entire thing shipped back, and even pay you to buy the box to ship it back in.

It's a wonder that the rest of us are still able to have nice things (Amazon) when you're out there mucking it all up.

 

[The General]

Way worse than the Ex Officio underwear I ordered from Amazon that had obviously been worn multiple times. uke:

Lol cmon

No lie. Ordered them because of the "products" thread. They were at least washed but it was obvious they had been used, logo was worn off and the elastic was all beat up. Have been traveling too much for work to deal with it but figure Amazon will make it right.

 

[IC FBGCav]

Any reasonable person would have taken one look at that torn up package and sent it right back, costing them about 5 minutes of time.

You, on the other hand, spent 10 hours trying to put the broken thing together, called the company and waited on hold (eventually refusing their very reasonable offer), waited two months, FILED A DISPUTE WITH THE BBB, disputed the credit card charge, and posted the entire story at time-released intervals on a message board.

All because you couldn't be bothered to pick up a box on the way home from work. After Amazon shipped the heavy-a$% treadmill to your doorstep, offered to pay to have the entire thing shipped back, and even pay you to buy the box to ship it back in.

It's a wonder that the rest of us are still able to have nice things (Amazon) when you're out there mucking it all up.

Clearly who had no understanding of what happened.

 

[IC FBGCav]

Any reasonable person would have taken one look at that torn up package and sent it right back, costing them about 5 minutes of time.

You, on the other hand, spent 10 hours trying to put the broken thing together, called the company and waited on hold (eventually refusing their very reasonable offer), waited two months, FILED A DISPUTE WITH THE BBB, disputed the credit card charge, and posted the entire story at time-released intervals on a message board.

All because you couldn't be bothered to pick up a box on the way home from work. After Amazon shipped the heavy-a$% treadmill to your doorstep, offered to pay to have the entire thing shipped back, and even pay you to buy the box to ship it back in.

It's a wonder that the rest of us are still able to have nice things (Amazon) when you're out there mucking it all up.

First of all the package was left..........

 

[jhib]

I tried to find a box for 15 minutes from Uline and could not. Then filed a complaint with the BBB. They did not answer in over 30 days. Then I called my cc company and disputed the charge, then they replied.

Wait, so this all happened in the past and you're slowly going through the story and pausing to see what we would do?Rereading the OP, I can see how you said that, but I didn't understand.

And you're bringing it up now... do you work for Walmart or something?

The last response from amazon was posted(two days ago was the response), I rejected through bbb. I was interested on what others would do. Is that bad?The only reason amazon finally responded was because I disputed with my cc, I guess I didn't make that clear.

Bad? No, I just wasn't clear about the timetable.

The whole thing strikes me as odd, though, because of my dealings with their customer service in the past. Not that I don't believe you, but that I don't understand why they weren't more helpful in coming up with a solution to the box availability.

In any case, have you asked for more to make up for the time and effort you've had to go through? Like some kind of credit on your account? In my experience, they've been good at offering without being asked, but sometimes you've just got to ask.

 

[IC FBGCav]

I tried to find a box for 15 minutes from Uline and could not. Then filed a complaint with the BBB. They did not answer in over 30 days. Then I called my cc company and disputed the charge, then they replied.

Wait, so this all happened in the past and you're slowly going through the story and pausing to see what we would do?Rereading the OP, I can see how you said that, but I didn't understand.

And you're bringing it up now... do you work for Walmart or something?

The last response from amazon was posted(two days ago was the response), I rejected through bbb. I was interested on what others would do. Is that bad?The only reason amazon finally responded was because I disputed with my cc, I guess I didn't make that clear.

Bad? No, I just wasn't clear about the timetable.

The whole thing strikes me as odd, though, because of my dealings with their customer service in the past. Not that I don't believe you, but that I don't understand why they weren't more helpful in coming up with a solution to the box availability.

In any case, have you asked for more to make up for the time and effort you've had to go through? Like some kind of credit on your account? In my experience, they've been good at offering without being asked, but sometimes you've just got to ask.

They are great at everything but returning a product of this size.

 

[Fennis]

 

[Fennis]

You must have done something wrong. Amazon has great customer service.

Honestly, I love them to death but this kind of thing is out of their wheelhouse and they need to stop dealing with this kind of product. I order 100K a year through my name because of my work.

Is your work reselling Amazon products on another site for slightly higher margins?

 

[IC FBGCav]

what you want? wife naked on a treadmill that wont run?

 

[Fennis]

what you want? wife naked on a treadmill that wont run?

I was hoping for a picture of the box, but fell free to interpret the request for a pic of box any way you like.