Thanks for entering an NFL contest on FanDuel this weekend. I'm contacting you because your lineup included players from the postponed MIN @ PHI game. I wanted to clarify our rules on postponements and explain how we are handling this exceptional circumstance.
Our rules state that if games are postponed outside the game period (Thu-Mon, Sun-Mon or Sunday only depending on game) then players from those games score zero. According to this rule, the Vikings-Eagles postponement to Tuesday means players from that game will score zero.
I understand that this will negatively impact your score.
Unfortunately, we have to adhere by our rules as published otherwise it would be unfair to users who played by them and changed lineups based on the weather.
However, in this instance it is clear that many users feel that these rules are incorrect or unfair. At FanDuel we aspire to ensure that every user (whether they win or lose) has a great game experience. In this instance we feel we have failed to meet that therefore we are now looking at how we should amend our rules to more closely meet user expectations. We would appreciate your input on that.
Additionally, we are looking at whether we can achieve a more positive result for negatively affected entries. I will email you with regards to that on Wednesday.
Best regards,
Tom Griffiths
Product Director
http://www.fanduel.com