Best Buy can kiss my fanny good-bye (2 Viewers)

[Statorama]

Dell wants all the customers Best Buy doesn't

 

[larry_boy_44]

I will concede that it is my fault that I took it back on day 91. I can live with and accept that. My problem was, AFTER I had taken it in twice to be fixed, they did nothing to fix it (even charging me something like $25 once).I was told after the first time I took it in that they fixed the TV in house. At the time as long as it worked, I was happy with it. 2 days after I got it back, the same problem occurred, so I took it back in. When I had it in the second time, I told the dork behind the counter everything, and asked him what exactly they did to fix it the first time. He advised me that the last time they checked all of the connectors and everything seemed to check out fine. So basically they did nothing. Then they decided to charge me to fix it again! This was the point where I really went off. I know that I am just one person, and my business was obviously insignificant to them, but I wanted to let someone know how I felt. I asked for the manager, and he brought me another kid who was at most 23 years old. When this happened I stated that I wanted the store manager. They said no. I repeatedly asked for the store manager, but to no avail. At one point a big guy that works the door came over and threatened to remove me from the store. I called him meathead and told him to sit down. I was surprised that he listened to me. But none of it mattered.So, for the second time I bent over and told them to go ahead and fix it with my dime. Fine, I don't care, all I want is my TV to be fixed. I filled out the paperwork and was told I would be called when it was done.Two weeks pass with no call. I thought that maybe it was taking longer because they had to send it in to either Sony or to one of Best Buys centers. By the third week I finally had it and decided to call. After talking to 4 different people I finally find out that it is done, and has been ready for over 2 WEEKS! WTF?!? Thanks for calling! When I got to the service desk to pick up my TV, I ask another dink what was done, and if it is finally fixed. He told me that they checked the connectors, and everything was fine. WTF? Thats what they did last time! Now they are charging me $25 for it. #### em. As I waited for the piece of ####, I was a #### to anyone who dared talk to me. I took my TV home, and of course it still doesn't work.So Larry, to answer your question, yes I am at fault for not getting it back before 91 days. But this problem should have been fixed after the fact. But, I guess you get what you pay for. If you want to deal with idiots, go to Best Buy. Also Larry, you can take your extended warranty and shove it up you ###. So yes, I am going to buy the same TV using cash and am going to put my POS in the box and keep the new one. I don't care. I will get a TV that works.I WILL NEVER AGAIN SHOP AT BEST BUY. (After I do the switcharoo).If I get busted, do you think all the other Best Buy haters can start a collection for my legal defense?

those guys are dumb... The guys in store don't check tvs AT ALL, we do NOTHING with tv sets... all the in-store guys do is do cleanings (well, i guess we would clean a tv if you wnated us to) and send stuff out to the service center...If they told you that they checked the connectors and it was fine they were either lying or stupid...So, it sucks that that happened, if I were you I'd call coperate Best Buy and tell them that you've taken the tv in twice and twice they didn't even send the tv out from teh store you brought it to after you paid them to send it out...and mention the fact that they refused to get the store manager, because they should have...

 

[larry_boy_44]

Let me apologize for the way I wrote my above post. It was much more entertaing than what I posted, but I am half asleep after being up all night with a sick kid.

its cool, you were pissed, I totally understand }=O)and it was more entertaining that it would have been had you told it nicely... lol

 

[larry_boy_44]

1. I agree. However, concessions can be made on large purchases.

If retailers can make concessions as you claim, do you think the retailer is just going to just eat the cost of the returned product in those situations? No way! They will try to return the 90+ day old TV back to the manufacturer. Most manufacturers would rather you go through their warranty process than have some retailer just blindly exchanging a 90+ day old TV for a new one. If Best Buy won't take back a Sony TV with a 91 day old receipt, it's probably because Best Buy already knows that Sony won't take it back from Best Buy after 90 days. Sony warranties their TVs. Use Sony's warranty.

that is exactly what I was tryin' to say...

 

[larry_boy_44]

Sorry larry boy, you are living in a dream land. Case in point, I brought a VHS-C Panasonic Camcorder for $900.00 back in 2000. Brought the Best Buy Service plan for 3 years ($100). After 2 years and 10 months the main recording head began to make noise which showed up on the recordings, so I took it in to Best Buy for service. Waited two weeks then got a call my camcorder was ready to be picked up.So I went to the store and the kid behind the counter give me back the camcorder and says "They refuse to fix it under warranty, I can send it back if you would like to pay for the repairs. The cost would be $517.00.I said WTF?He said that Best Buy does not service camcorders anymore they are sent back to the factory to be "Factory Refurbished" and that the Best Buy Service Plan is an extention of the Factory Warranty. According to the paperwork sent back with my camera the panasonic tech found some corrosion on my circuit board in the camera and this voided my warranty. None of the store service personal could answer my questions.So to make a long story short Panasonic voided my warranty for something that was not malfunctioning in the camera and was not the reason I brought it in for service to begin with. Panasonic will only restore the camcorder to factory new condition, they will not just repair the problem. Best Buy HQ told me that since Panasonic voided the warranty the service plan was voided too and that the corrosion on the circuit board showed I had abused the camcorder.After much #####ing a received $18 from Best Buy which was a pro-rated refund of what was left of my purchase of the service plan.I will be happy to supply you with the following to verify my story:1. The confirmation from the better business bureau of my compliant against Best Buy2. Paperwork sent back with the camcorder3. Letter from Best Buy explaining that they were sorry I was dissatisfied with Best Buy service and that they were refunding me the $18 as a show of good faith. The only reason I still go to Best Buy once in a while is because during my quest for answers on this, a service tech at my local store who used to be at the Best Buy repair facility for camcorders (Here in Michigan) asked to look at my camera.He spent about 20 minutes looking at it and said a repair shop could fix it for about $100 and that corrosion on the circuit board can easily happen from condensation just by taking the camcorder inside after using it on a hot day but it shouldn't effect the function. He added he was sorry I got the shaft.EDITED TO ADD: Btw I did get the camcorder repaired (recording head replaced) for $109 OTD and it is still working great today. Nobody at Best Buy ever even mentioned replacing it under the service plan. So I submit to you sir that service plans ARE a ripoff.

they aren't a ripoff, but Best Buy doesn't service camcorders...Here is the problem with your situation:you shouldn't have complained about Best Buy to the Better Business Beurou, Best Buy didn't void your warranty, Best Buy only informed you that the manufacturer of the camcorder voided your warranty...Best Buy doesn't do the work on some things, they send them to the manufacturer, they are then at the mercies of the manufacturer, so it really wasn't Best Buy's fault...and yes, that does suck... but, again, it wasn't Best Buy's fault, there was nothing they could have done because they don't fix camcorders...

 

[larry_boy_44]

Dell wants all the customers Best Buy doesn't

lol, funny story: most of thier employees are probably some of the costumers they are "shunning"... loland they don't want to "shun" the people, like tell them not to come... They just want to make sure they get all the people buying the really expensive stuff with the highest profit margin...Its not like they're gonna turn people away...

 

[GRIDIRON ASSASSIN]

Best Buy rules.....Just don't lose your receipt.However.... Blockbuster and AT&T Cable (RIP) suck dong.

 

[Sam Quentin]

Your position makes no sense.

BY your wacky definition, EVERY negotiation or compromise is unethical because failure to comply with ANY request can result in the termination of the relationship between the parties.

I suggest you reread my post 40 or 50 more times as, at no point does it suggest the grocer is in any way unethical  :wacko:  :wacko:  :wacko:

Saying "The only reason you hire a security guard is to avoid the repercussions of being robbed or killed" only applies to the grocery stores action of giving the fruit away for no value in return to avoid repercussions of the customer. It doesn't apply to the customer making the threat.Saying "the only reason you buy insurance is avoid the repercussions of financial hardship in case of a fire or something" only applies to the grocery stores action of giving the fruit away for no value in return to avoid repercussions of the customer. It doesn't apply to the customer making the threat.

And then you specifically say "The only reason my grocer might give me free fruit is to avoid the repercussions of losing my business."

Again it's the action of the customer that is unethical.

And yes, every negotiation can fail to comply with any request, but not every negotiation leaves one party with NO VALUE.

I've been wondering,Is it unethical to, just for example, to try to intimidate the government to save $75?

Say somebody send them a letter, throws around provisions of the Americans with disabilities act, and the state, wives $75 in fees simply because it would cost them more money to try to enforce the rules.

Is that ethical?

 

[Politician Spock]

Your position makes no sense.

BY your wacky definition, EVERY negotiation or compromise is unethical because failure to comply with ANY request can result in the termination of the relationship between the parties.

I suggest you reread my post 40 or 50 more times as, at no point does it suggest the grocer is in any way unethical  :wacko:  :wacko:  :wacko:

Saying "The only reason you hire a security guard is to avoid the repercussions of being robbed or killed" only applies to the grocery stores action of giving the fruit away for no value in return to avoid repercussions of the customer. It doesn't apply to the customer making the threat.Saying "the only reason you buy insurance is avoid the repercussions of financial hardship in case of a fire or something" only applies to the grocery stores action of giving the fruit away for no value in return to avoid repercussions of the customer. It doesn't apply to the customer making the threat.

And then you specifically say "The only reason my grocer might give me free fruit is to avoid the repercussions of losing my business."

Again it's the action of the customer that is unethical.

And yes, every negotiation can fail to comply with any request, but not every negotiation leaves one party with NO VALUE.

I've been wondering,Is it unethical to, just for example, to try to intimidate the government to save $75?

Say somebody send them a letter, throws around provisions of the Americans with disabilities act, and the state, wives $75 in fees simply because it would cost them more money to try to enforce the rules.

Is that ethical?

It was unethical for me to play like a victim when I didn't really feel like a victim. But their rules do in fact violate the Americans with Disabilities Act. Those who suffer from Dysgraphia are being charged more to use the State's services.

 

[Sam Quentin]

Your position makes no sense.

BY your wacky definition, EVERY negotiation or compromise is unethical because failure to comply with ANY request can result in the termination of the relationship between the parties.

I suggest you reread my post 40 or 50 more times as, at no point does it suggest the grocer is in any way unethical  :wacko:  :wacko:  :wacko:

Saying "The only reason you hire a security guard is to avoid the repercussions of being robbed or killed" only applies to the grocery stores action of giving the fruit away for no value in return to avoid repercussions of the customer. It doesn't apply to the customer making the threat.Saying "the only reason you buy insurance is avoid the repercussions of financial hardship in case of a fire or something" only applies to the grocery stores action of giving the fruit away for no value in return to avoid repercussions of the customer. It doesn't apply to the customer making the threat.

And then you specifically say "The only reason my grocer might give me free fruit is to avoid the repercussions of losing my business."

Again it's the action of the customer that is unethical.

And yes, every negotiation can fail to comply with any request, but not every negotiation leaves one party with NO VALUE.

I've been wondering,Is it unethical to, just for example, to try to intimidate the government to save $75?

Say somebody send them a letter, throws around provisions of the Americans with disabilities act, and the state, wives $75 in fees simply because it would cost them more money to try to enforce the rules.

Is that ethical?

It was unethical for me to play like a victim when I didn't really feel like a victim. But their rules do in fact violate the Americans with Disabilities Act. Those who suffer from Dysgraphia are being charged more to use the State's services.

 

[Yankee23Fan]

I still hate Best Buy and hope they go bankrupt.

 

[Polish Hammer]

Best Buy's ineptitude got me a nice speaker set for free that would have cost me about $400. I'm happy with them right now.

 

[General Malaise]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

 

[Yankee23Fan]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

 

[MyAwesomePrizeAlias]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

 

[General Malaise]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

what would be the mature way going about telling a big giant heartless corporation that you think their a bunch of doo doo heads? Huh? Mister???

 

[WarriorsFan]

I'm with GM all the way here. However, we've received $225 in Best Buy gift certificates recently for our nuptials, and I'm forced to deal with these clowns.I've already had the joy of them offering me a 2 year "service plan" on a $40 Discman for NINE DOLLARS. Edit: This discman ####### sucks, btw. Way to go, Sony. :finger:

 

[Bob Sacamano]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

what would be the mature way going about telling a big giant heartless corporation that you think their a bunch of doo doo heads? Huh? Mister???

Dear President and CEO of Best Buy (More like Worst Buy - ha!),I have had the displeasure of shopping in many of your stores, and something very important has come to my attention that I believe you should be aware of. Your giant, heartless corporation is full of doo-doo heads. Your employees are a bunch of stupid fatsos. The little four-eyes working the customer service desk was a booger-face and the manager who came over to talk to me had fart breath. I hope you understand that for these reasons I will never step foot in another Best Buy.

:middlefinger:,

GM

P.S. - My dad can beat up your dad.

 

[General Malaise]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

what would be the mature way going about telling a big giant heartless corporation that you think their a bunch of doo doo heads? Huh? Mister???

Dear President and CEO of Best Buy (More like Worst Buy - ha!),I have had the displeasure of shopping in many of your stores, and something very important has come to my attention that I believe you should be aware of. Your giant, heartless corporation is full of doo-doo heads. Your employees are a bunch of stupid fatsos. The little four-eyes working the customer service desk was a booger-face and the manager who came over to talk to me had fart breath. I hope you understand that for these reasons I will never step foot in another Best Buy.

:middlefinger:,

GM

P.S. - My dad can beat up your dad.

This is my new sig. very well done, bob.

 

[Statorama]

I'm with GM all the way here. However, we've received $225 in Best Buy gift certificates recently for our nuptials, and I'm forced to deal with these clowns.

I've already had the joy of them offering me a 2 year "service plan" on a $40 Discman for NINE DOLLARS.

Edit: This discman ####### sucks, btw. Way to go, Sony. :finger:

Even the Best Buy dude did a double take when offering me a $99 service plan on my $99 DirecTv TIVO unit.

 

[Early_10]

Dear President and CEO of Best Buy (More like Worst Buy - ha!),

I have had the displeasure of shopping in many of your stores, and something very important has come to my attention that I believe you should be aware of. Your giant, heartless corporation is full of doo-doo heads. Your employees are a bunch of stupid fatsos. The little four-eyes working the customer service desk was a booger-face and the manager who came over to talk to me had fart breath. I hope you understand that for these reasons I will never step foot in another Best Buy.

:middlefinger:,

GM

P.S. - My dad can beat up your dad.

 

[Shooter McGavin]

It needs to be said again. Service plans are the biggest sucker deal in retail.

 

[apalmer]

Sorry larry boy, you are living in a dream land.  

Case in point, I brought a VHS-C Panasonic Camcorder for $900.00 back in 2000.  Brought the Best Buy Service plan for 3 years ($100).  After 2 years and 10 months the main recording head began to make noise which showed up on the recordings, so I took it in to Best Buy for service.  Waited two weeks then got a call my camcorder was ready to be picked up.

So I went to the store and the kid behind the counter give me back the camcorder and says "They refuse to fix it under warranty, I can send it back if you would like to pay for the repairs. The cost would be $517.00.

I said WTF?

He said that Best Buy does not service camcorders anymore they are sent back to the factory to be "Factory Refurbished" and that the Best Buy Service Plan is an extention of the Factory Warranty.  According to the paperwork sent back with my camera the panasonic tech found some corrosion on my circuit board in the camera and this voided my warranty.  None of the store service personal could answer my questions.

So to make a long story short Panasonic voided my warranty for something that was not malfunctioning in the camera and was not the reason I brought it in for service to begin with. Panasonic will only restore the camcorder to factory new condition, they will not just repair the problem.  Best Buy HQ told me that since Panasonic voided the warranty the service plan was voided too and that the corrosion on the circuit board showed I had abused the camcorder.

After much #####ing a received $18 from Best Buy which was a pro-rated refund of what was left of my purchase of the service plan.

I will be happy to supply you with the following to verify my story:

1.  The confirmation from the better business bureau of my compliant against Best Buy

2.  Paperwork sent back with the camcorder

3.  Letter from Best Buy explaining that they were sorry I was dissatisfied with Best Buy service and that they were refunding me the $18 as a show of good faith. 

The only reason I still go to Best Buy once in a while is because during my quest for answers on this,  a service tech at my local store who used to be at the Best Buy repair facility for camcorders (Here in Michigan) asked to look at my camera.

He spent about 20 minutes looking at it and said a repair shop could fix it for about $100 and that corrosion on the circuit board can easily happen from condensation just by taking the camcorder inside after using it on a hot day but it shouldn't effect the function.  He added he was sorry I got the shaft.

EDITED TO ADD:  Btw I did get the camcorder repaired (recording head replaced) for $109 OTD and it is still working great today. Nobody at Best Buy ever even mentioned replacing it under the service plan. So I submit to you sir that service plans ARE a ripoff.

they aren't a ripoff, but Best Buy doesn't service camcorders...Here is the problem with your situation:

you shouldn't have complained about Best Buy to the Better Business Beurou, Best Buy didn't void your warranty, Best Buy only informed you that the manufacturer of the camcorder voided your warranty...

Best Buy doesn't do the work on some things, they send them to the manufacturer, they are then at the mercies of the manufacturer, so it really wasn't Best Buy's fault...

and yes, that does suck... but, again, it wasn't Best Buy's fault, there was nothing they could have done because they don't fix camcorders...

X Wrong. Best Buy accepted payment promising that he wouldn't have to pay to have his camcorder fixed during the warranty period. They may not be able to FIX it themselves, but they CAN pay to have it fixed by Panasonic, thereby giving their customer what he paid for. (Yeah, I know I'm late to the party, but what the heck.)

 

[Statorama]

It needs to be said again. Service plans are the biggest sucker deal in retail.

A couple of tech sites I visited recommended having an extended service plan for high end HP laptops.I've never seen them recommended for anything else (outside of autos).

 

[18246]

Last month I got a DVD from BestBuy.com in the mail for my birthday from my sister who lives 1000 miles away. I had no interest in that DVD so I went to a local Best-Buy wishing to exchange it for a DVD that I did want. After a hour talking to about 3 people including a manager, the only thing they could do was refund the $$$'s to my sister's credit card. They not only lost business on that sale, they have lost me as a customer for any future sales.

RIGHT ON! This company sucks ASSSSSSSSSSSSSSSSSSSSSS

I believe their official customer service policy is "#### you."

 

[NorvilleBarnes]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

what would be the mature way going about telling a big giant heartless corporation that you think their a bunch of doo doo heads? Huh? Mister???

Dear President and CEO of Best Buy (More like Worst Buy - ha!),I have had the displeasure of shopping in many of your stores, and something very important has come to my attention that I believe you should be aware of. Your giant, heartless corporation is full of doo-doo heads. Your employees are a bunch of stupid fatsos. The little four-eyes working the customer service desk was a booger-face and the manager who came over to talk to me had fart breath. I hope you understand that for these reasons I will never step foot in another Best Buy.

:middlefinger:,

GM

P.S. - My dad can beat up your dad.

This is my new sig. very well done, bob.

Bob's been a lot funnier lately.

 

[Bob Sacamano]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

what would be the mature way going about telling a big giant heartless corporation that you think their a bunch of doo doo heads? Huh? Mister???

Dear President and CEO of Best Buy (More like Worst Buy - ha!),I have had the displeasure of shopping in many of your stores, and something very important has come to my attention that I believe you should be aware of. Your giant, heartless corporation is full of doo-doo heads. Your employees are a bunch of stupid fatsos. The little four-eyes working the customer service desk was a booger-face and the manager who came over to talk to me had fart breath. I hope you understand that for these reasons I will never step foot in another Best Buy.

:middlefinger:,

GM

P.S. - My dad can beat up your dad.

This is my new sig. very well done, bob.

Bob's been a lot funnier lately.

GM has just been sharing. Exhale and I become much less funny.

 

[GStrot]

}=O)

I miss larry_boy_44. Can someone go into the Shark Pool and fish him out?

 

[Bob Sacamano]

How the f...

This thread magically avoided the saw blades, where so many others were lost. Who else is GM servicing around here?

 

[General Malaise]

How the f...

This thread magically avoided the saw blades, where so many others were lost. Who else is GM servicing around here?

My Who's Hottest poll didn't last very long yesterday, so it ain't like i'm that impotent.

 

[GroveDiesel]

How the f...

This thread magically avoided the saw blades, where so many others were lost. Who else is GM servicing around here?

My Who's Hottest poll didn't last very long yesterday, so it ain't like i'm that impotent.

So you can almost get someone pregnant?

 

[Punk]

How the f...

This thread magically avoided the saw blades, where so many others were lost. Who else is GM servicing around here?

over 500 replies = get out of jail free card

 

[NorvilleBarnes]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

what would be the mature way going about telling a big giant heartless corporation that you think their a bunch of doo doo heads? Huh? Mister???

Dear President and CEO of Best Buy (More like Worst Buy - ha!),I have had the displeasure of shopping in many of your stores, and something very important has come to my attention that I believe you should be aware of. Your giant, heartless corporation is full of doo-doo heads. Your employees are a bunch of stupid fatsos. The little four-eyes working the customer service desk was a booger-face and the manager who came over to talk to me had fart breath. I hope you understand that for these reasons I will never step foot in another Best Buy.

:middlefinger:,

GM

P.S. - My dad can beat up your dad.

This is my new sig. very well done, bob.

Bob's been a lot funnier lately.

 

[Bob Sacamano]

I still hate Best Buy and hope they go bankrupt.

I agree with this guy. Still haven't set foot in their store. and i never will. oh....I walk BY their store. And when I do, I glare with the stare of death, and sometimes, when I'm feeling bold, flip the bird the tool standing in the pulpit ushering 'hellos' to the lemmings who continue to flock into their pit of hell. I'll wave money in front of their door and chant "Look what YOU'RE not getting!" and then stick out my tongue. One day, when the mood is right, I'm going to moon them.

Real mature. :(

what would be the mature way going about telling a big giant heartless corporation that you think their a bunch of doo doo heads? Huh? Mister???

Dear President and CEO of Best Buy (More like Worst Buy - ha!),I have had the displeasure of shopping in many of your stores, and something very important has come to my attention that I believe you should be aware of. Your giant, heartless corporation is full of doo-doo heads. Your employees are a bunch of stupid fatsos. The little four-eyes working the customer service desk was a booger-face and the manager who came over to talk to me had fart breath. I hope you understand that for these reasons I will never step foot in another Best Buy.

:middlefinger:,

GM

P.S. - My dad can beat up your dad.

This is my new sig. very well done, bob.

Bob's been a lot funnier lately.

 

[GStrot]

How the f...

This thread magically avoided the saw blades, where so many others were lost.  Who else is GM servicing around here? 

My Who's Hottest poll didn't last very long yesterday, so it ain't like i'm that impotent.

yet it was infinitely better than any who's hottest poll posted.

 

[General Malaise]

How the f...

This thread magically avoided the saw blades, where so many others were lost.  Who else is GM servicing around here? 

My Who's Hottest poll didn't last very long yesterday, so it ain't like i'm that impotent.

yet it was infinitely better than any who's hottest poll posted.

it was no more or no less risky than other polls added that day. the mods are wildly inconsistent and that was my point in posting it.

 

[GStrot]

How the f...

This thread magically avoided the saw blades, where so many others were lost.  Who else is GM servicing around here? 

My Who's Hottest poll didn't last very long yesterday, so it ain't like i'm that impotent.

yet it was infinitely better than any who's hottest poll posted.

it was no more or no less risky than other polls added that day. the mods are wildly inconsistent and that was my point in posting it.

I think it was the dude in the background.

 

[Joe T]

Best Buy Customer,

This is an auto-response indicating we have received your inquiry.

Due to our higher than normal volumes, we will respond to your inquiry

within 5 business days.

If you need to contact us again, please visit our "Contact Us" page at http://www.bestbuy.com/site/olspage.jsp?id...12104&type=page

. You can also find answers to many questions about Best Buy services

and policies at http://www.bestbuy.com/site/olspage.jsp?id...12073&type=page

.

Thank you for your patience.

Best wishes from Best Buy,

Your Customer Care Team

5 days to get a response from the "Customer Care Team"?

 

[bakes]

Best Buy Customer,

This is an auto-response indicating we have received your inquiry.

Due to our higher than normal volumes, we will respond to your inquiry

within 5 business days.

If you need to contact us again, please visit our "Contact Us" page at http://www.bestbuy.com/site/olspage.jsp?id...12104&type=page

. You can also find answers to many questions about Best Buy services

and policies at http://www.bestbuy.com/site/olspage.jsp?id...12073&type=page

.

Thank you for your patience.

Best wishes from Best Buy,

Your Customer Care Team

5 days to get a response from the "Customer Care Team"?

"higher than normal volumes" = "we're really ####### up on an epic magnitude, here, Sparky."I don't care if they're selling XBox 360s for a buck ninety nine with a side of fries, no way in hell are they getting my cash. The place sucks.

 

[cstu]

1. no, exceptions should not be made, you are explicitly told 90 days, if you take it in on day 91, you don't get anything...actually, no, I think I could understand making an exception if it broke on day 91, MAYBE, but then what about day 92? Day 92 is just as far from day 91 and day 91 is from day 90, what's the difference? Eventually, the store would have to take up a policy that is basically "Return it whenever, if it broke we'll replace it", but that would be financial suicide and we all know it...

Costco is still in business.

 

[General Malaise]

Best Buy Customer,

This is an auto-response indicating we have received your inquiry.

Due to our higher than normal volumes, we will respond to your inquiry

within 5 business days.

If you need to contact us again, please visit our "Contact Us" page at http://www.bestbuy.com/site/olspage.jsp?id...12104&type=page

. You can also find answers to many questions about Best Buy services

and policies at http://www.bestbuy.com/site/olspage.jsp?id...12073&type=page

.

Thank you for your patience.

Best wishes from Best Buy,

Your Customer Care Team

5 days to get a response from the "Customer Care Team"?

"higher than normal volumes" = "we're really ####### up on an epic magnitude, here, Sparky."I don't care if they're selling XBox 360s for a buck ninety nine with a side of fries, no way in hell are they getting my cash. The place sucks.

Not only did their choice to screw me on 8 dollars cost them a customer for life, they also will never see a dime from my kids as I've presented this place as a poison to avoid. My oldest calls it "Worst Buy" and knows it's where dumb people go to shop.

 

[cstu]

Sorry larry boy, you are living in a dream land.

Case in point, I brought a VHS-C Panasonic Camcorder for $900.00 back in 2000. Brought the Best Buy Service plan for 3 years ($100). After 2 years and 10 months the main recording head began to make noise which showed up on the recordings, so I took it in to Best Buy for service. Waited two weeks then got a call my camcorder was ready to be picked up.

So I went to the store and the kid behind the counter give me back the camcorder and says "They refuse to fix it under warranty, I can send it back if you would like to pay for the repairs. The cost would be $517.00.

I said WTF?

He said that Best Buy does not service camcorders anymore they are sent back to the factory to be "Factory Refurbished" and that the Best Buy Service Plan is an extention of the Factory Warranty. According to the paperwork sent back with my camera the panasonic tech found some corrosion on my circuit board in the camera and this voided my warranty. None of the store service personal could answer my questions.

So to make a long story short Panasonic voided my warranty for something that was not malfunctioning in the camera and was not the reason I brought it in for service to begin with. Panasonic will only restore the camcorder to factory new condition, they will not just repair the problem. Best Buy HQ told me that since Panasonic voided the warranty the service plan was voided too and that the corrosion on the circuit board showed I had abused the camcorder.

After much #####ing a received $18 from Best Buy which was a pro-rated refund of what was left of my purchase of the service plan.

I will be happy to supply you with the following to verify my story:

1. The confirmation from the better business bureau of my compliant against Best Buy

2. Paperwork sent back with the camcorder

3. Letter from Best Buy explaining that they were sorry I was dissatisfied with Best Buy service and that they were refunding me the $18 as a show of good faith.

The only reason I still go to Best Buy once in a while is because during my quest for answers on this, a service tech at my local store who used to be at the Best Buy repair facility for camcorders (Here in Michigan) asked to look at my camera.

He spent about 20 minutes looking at it and said a repair shop could fix it for about $100 and that corrosion on the circuit board can easily happen from condensation just by taking the camcorder inside after using it on a hot day but it shouldn't effect the function. He added he was sorry I got the shaft.

EDITED TO ADD: Btw I did get the camcorder repaired (recording head replaced) for $109 OTD and it is still working great today. Nobody at Best Buy ever even mentioned replacing it under the service plan. So I submit to you sir that service plans ARE a ripoff.

they aren't a ripoff, but Best Buy doesn't service camcorders...Here is the problem with your situation:

you shouldn't have complained about Best Buy to the Better Business Beurou, Best Buy didn't void your warranty, Best Buy only informed you that the manufacturer of the camcorder voided your warranty...

Best Buy doesn't do the work on some things, they send them to the manufacturer, they are then at the mercies of the manufacturer, so it really wasn't Best Buy's fault...

and yes, that does suck... but, again, it wasn't Best Buy's fault, there was nothing they could have done because they don't fix camcorders...

If they are at the "mercy" of the manufacturer, why are they charging for something they won't provide?It's a scam Larry, get it through your head.

 

[Godsbrother]

Not only did their choice to screw me on 8 dollars cost them a customer for life, they also will never see a dime from my kids as I've presented this place as a poison to avoid. My oldest calls it "Worst Buy" and knows it's where dumb people go to shop.

I typically go where I can get the best deal. If Best Buy has the lowest price on something I want, I am buying it there.I guess that makes me dumb...

 

[BowieMercs]

yeah, thanks Captain Obvious....this was stated several times.

I guess people who send gifts are required to send receipts now too?

Look, i'm old enough to remember a time when stores didn't operate this way...but now I'm required to keep every mother f'n scrap of paper for the rest of my bloody life because stores are no longer worried about their customers happines...just their own bottom line.

gift receipts down?

 

[cstu]

Not only did their choice to screw me on 8 dollars cost them a customer for life, they also will never see a dime from my kids as I've presented this place as a poison to avoid. My oldest calls it "Worst Buy" and knows it's where dumb people go to shop.

I typically go where I can get the best deal. If Best Buy has the lowest price on something I want, I am buying it there.I guess that makes me dumb...

Chances are they really aren't the lowest price. Even if they are, there are other factors (like customer service) that makes it a mistake to buy from there. Also, even if you are getting a good deal they are still making money and you are promoting their horrible business practices.

 

[General Malaise]

Not only did their choice to screw me on 8 dollars cost them a customer for life, they also will never see a dime from my kids as I've presented this place as a poison to avoid.  My oldest calls it "Worst Buy" and knows it's where dumb people go to shop.

I typically go where I can get the best deal. If Best Buy has the lowest price on something I want, I am buying it there.I guess that makes me dumb...

well, i don't really think dumb people shop there. i just told that to my kids. i don't really think there's a santa either, but i told them about that and also the moon landing.i'm just trying to spite this chain at all turns.

 

[Godsbrother]

Not only did their choice to screw me on 8 dollars cost them a customer for life, they also will never see a dime from my kids as I've presented this place as a poison to avoid.  My oldest calls it "Worst Buy" and knows it's where dumb people go to shop.

I typically go where I can get the best deal. If Best Buy has the lowest price on something I want, I am buying it there.I guess that makes me dumb...

Chances are they really aren't the lowest price. Even if they are, there are other factors (like customer service) that makes it a mistake to buy from there. Also, even if you are getting a good deal they are still making money and you are promoting their horrible business practices.

Just about every major retail chain has pissed someone off from time to time. If you got screwed by the Best Buy in your area then I don't blame you for not going back but I don't think that makes the rest of us dumb if we shop at Best Buy.

 

[General Malaise]

Not only did their choice to screw me on 8 dollars cost them a customer for life, they also will never see a dime from my kids as I've presented this place as a poison to avoid.  My oldest calls it "Worst Buy" and knows it's where dumb people go to shop.

I typically go where I can get the best deal. If Best Buy has the lowest price on something I want, I am buying it there.I guess that makes me dumb...

Chances are they really aren't the lowest price. Even if they are, there are other factors (like customer service) that makes it a mistake to buy from there. Also, even if you are getting a good deal they are still making money and you are promoting their horrible business practices.

Just about every major retail chain has pissed someone off from time to time. If you got screwed by the Best Buy in your area then I don't blame you for not going back but I don't think that makes the rest of us dumb if we shop at Best Buy.

You're right. you're not dumb and all people that go in there are not dumb, so i'm sorry if I offended you.all this is is childish, petty grudge holding for something that was all my fault in the first place. but then again, i'm not right.

 

[CGRdrJoe]

You should change the title to Best Buy can kiss my FAT ### good bye.

 

[Bob Sacamano]

Not only did their choice to screw me on 8 dollars cost them a customer for life, they also will never see a dime from my kids as I've presented this place as a poison to avoid.  My oldest calls it "Worst Buy" and knows it's where dumb people go to shop.

I typically go where I can get the best deal. If Best Buy has the lowest price on something I want, I am buying it there.I guess that makes me dumb...

Chances are they really aren't the lowest price. Even if they are, there are other factors (like customer service) that makes it a mistake to buy from there. Also, even if you are getting a good deal they are still making money and you are promoting their horrible business practices.

Just about every major retail chain has pissed someone off from time to time. If you got screwed by the Best Buy in your area then I don't blame you for not going back but I don't think that makes the rest of us dumb if we shop at Best Buy.

You're right. you're not dumb and all people that go in there are not dumb, so i'm sorry if I offended you.all this is is childish, petty grudge holding for something that was all my fault in the first place. but then again, i'm not right.

Now you're just talking silly. #### 'em in the ear.