What happened to SLB? I don't know him from Adam, but he was entertaining in here.Anyway, I think I could be the biggest ### on the planet when it comes to customer service people. The time I asked the Indian (dot) woman on the other end of the line to get me someone who speaks English probably tipped the CS world off, but today probably cemented me in the hall of fame as our DSL line went out yesterday and was not up this morning.A 1-5 appointment "time" was set-up, but there was no sign of them by 3:30. I called in to see if anyone was on their way. After holding for 10 minutes as she checked on that particular fact, the woman came back with, "They're still going to get to your ticket today." I pointed out my question concerned whether or not they were actually on the road towards my office, but she just repeated her statement with inflection. The fun started there. At some point, I said, "that's ######ed" and she informed me of her cousin with Down's. Unphased, I continued to tell her there was no reason to go back through "troubleshooting" to reschedule an appointment for Monday morning, but she insisted. After immediately answering "ok, done" every time she tried walking me through the steps to trouble shoot my modem, she finally caught on about 10 questions in, asking me, "Sir, are you actually doing the steps?" The cool part was that I got cut off with the guy who was originally trying to help me. After waiting on him to call back for about 10 minutes, I got hooked up with little miss sunshine. He called back during the troubleshooting process and I'm not entirely certain she ever dropped the call as I just left her on hold as the first guy handled the rescheduling for Monday without a hiccup. Her line was still lit up when I walked out the door, but I don't know if she was still on the line.