My opinion is that Delta snatched defeat from the jaws of victory here.
Brian was in the wrong. Once he admitted that his 18 year old was not there, the gate agent should have tagged one carseat to go under the plane and Brian should have been told the only way he was going to fly is if they hold their 1 year old as a lap child.
However:
1. The Delta gate agent messed up by allowing them to board with 2 carseats and not informing him that he had forfeited the 18 year old’s seat.
2. The Delta flight attendant’s foster care threat was beyond the pale.
3. Delta’s Jenna needs to learn actual FAA regulations and not spew totally made up lies which were not even relevant to why they had to give up the extra seat.
The power trip that some of Delta’s agents were on led them to say the most ridiculous things and makes the incident look so much worse for Delta.
And so now we have the
United dragging incident (
and official report+settlement), the
American stroller incident, and the Delta foster care incident. Just unreal.
I guess we’ll see what airline craziness next week brings…perhaps it’s time to start flying with body cameras until the FAA decides to require airlines to install surveillance cameras on all planes?