What's new
Fantasy Football - Footballguys Forums

This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Kohl's has terrible customer service (1 Viewer)

So it was the pillow in the picture this time. But it was not the same pillow I saw in the store, even though it looks nearly identical. :bag:

So now I'm going to have to go return this at the store.

A higher up finally emailed me back last night and apologized for everything. They issued the refund for the first pillow and said they were going to discount the price of the pillow that just arrived. So after all of that, I probably would have been better off with the 15% off my next purchase since they discounted a pillow I'm going to return anyway. :shrug:

I think maybe I'll go shop at Bed, Bath and Beyond this time, though.

 
TheIronSheik said:
So it was the pillow in the picture this time. But it was not the same pillow I saw in the store, even though it looks nearly identical. :bag:

So now I'm going to have to go return this at the store.

A higher up finally emailed me back last night and apologized for everything. They issued the refund for the first pillow and said they were going to discount the price of the pillow that just arrived. So after all of that, I probably would have been better off with the 15% off my next purchase since they discounted a pillow I'm going to return anyway. :shrug:

I think maybe I'll go shop at Bed, Bath and Beyond this time, though.
Click to expand...
So, what you're saying is that you screwed up and they screwed up. But, at least their screw up led to a usable pillow. I think someone owes someone an apology here.

 
Fennis said:
[icon] said:
I hate kohls because of their coupon = primary pricing business model. Has anyone in the history of ever actually bought your ####ty Croft & Barrow store-brand pants for $69.99? Who do you think you're kidding with this 30% off promotion/coupon?

Also, my GF's company sells product to them and apparently they are epically cheap... forcing you to cheapen your product from the original version to meet their crappy price points. Rest assured, anything you're buying there is a ####ty value-engineered version of a similar model elsewhere.
Click to expand...
isn't that true of pretty much all big box retailers?
Click to expand...
No, not always. I do product development in sporting goods, and we recently started shipping to Target. We didn't change anything in the products, although they only took the lowest price point products we make. Nothing was changed at all except for a SKU to be Target specific.We also sell to ****'s, and often we have DSG exclusive items, but really it's a special colorway only, and not a value engineering opportunity.

Our volumes are quite low though compared to many other companies in those stores, so I could see some very large brands spending the additional development money to create de-spec'd models, but generally the big box stores just squeeze you on margin more than anything else.

 
jon_mx said:
I am not even sure why the Sheik is getting upset over this. Does Kohl's even sell Wranglers?
Click to expand...
It's actually where I buy my Wranglers. Wearing a pair today. They feel heavenly. I think it's the U design, opposed to the V design of most jeans.

 
Last edited by a moderator:
OK.  New scenario.  After all of the negative comments I got here from my Kohl's experience, I went about this differently.  I still think the way the company handled it was wrong, but what say you?

For Valentine's Day, I purchased flowers online from an upstart company I have used twice before.  Both previous times, the product was outstanding.  Very satisfied. Flowers arrived on delivery day to my old lady and she said they looked great.  When she came into work the next morning, the flowers were dead.  Drooping, yellow and petals on the desk.  Didn't even last 24 hours.  

I sent customer service an email saying explaining the issue.  Didn't argue or ask for anything.  Just reported the facts.  Got an email back immediately that said, "Sorry to hear that.  I'm taking care of this for you.  All will be fixed."

You could tell English was not their first language.  I waited a day to hear more back.  Nothing.  So I emailed again and they said, "I am currently working this to your complete satisfaction.  A credit has been added to your account for your next purchase."  This was confusing to me, because I didn't know if they meant they were working on more than just the credit.  Worded odd.  So another day goes by and i email again asking for an update.  They reply back that a credit has already been restored to my account and I can use it on my next order.

At this point, I say, "Look.  Valentine's Day is kind of a special day.  And your product was way below acceptable.  It kind of ruins the whole day for my old lady.  And I feel like you don't quite understand that.  I don't want credit.  At this point, just refund my money to my credit card because I probably won't end up using your service after this fiasco."  They immediately refunded my money and sent me an email that said, "Your credit card has been refunded."

Again, I just don't understand why not give my credit and a small discount.  I would guess that a new company would not want to lose customers.  A small discount could have saved a customer, as well as not turned into me telling everyone I know not to use Bouqs.com.  Am I still wrong for expecting some sort of small gesture for their error?

 
TheIronSheik said:
OK.  New scenario.  After all of the negative comments I got here from my Kohl's experience, I went about this differently.  I still think the way the company handled it was wrong, but what say you?

For Valentine's Day, I purchased flowers online from an upstart company I have used twice before.  Both previous times, the product was outstanding.  Very satisfied. Flowers arrived on delivery day to my old lady and she said they looked great.  When she came into work the next morning, the flowers were dead.  Drooping, yellow and petals on the desk.  Didn't even last 24 hours.  

I sent customer service an email saying explaining the issue.  Didn't argue or ask for anything.  Just reported the facts.  Got an email back immediately that said, "Sorry to hear that.  I'm taking care of this for you.  All will be fixed."

You could tell English was not their first language.  I waited a day to hear more back.  Nothing.  So I emailed again and they said, "I am currently working this to your complete satisfaction.  A credit has been added to your account for your next purchase."  This was confusing to me, because I didn't know if they meant they were working on more than just the credit.  Worded odd.  So another day goes by and i email again asking for an update.  They reply back that a credit has already been restored to my account and I can use it on my next order.

At this point, I say, "Look.  Valentine's Day is kind of a special day.  And your product was way below acceptable.  It kind of ruins the whole day for my old lady.  And I feel like you don't quite understand that.  I don't want credit.  At this point, just refund my money to my credit card because I probably won't end up using your service after this fiasco."  They immediately refunded my money and sent me an email that said, "Your credit card has been refunded."

Again, I just don't understand why not give my credit and a small discount.  I would guess that a new company would not want to lose customers.  A small discount could have saved a customer, as well as not turned into me telling everyone I know not to use Bouqs.com.  Am I still wrong for expecting some sort of small gesture for their error?
Click to expand...


WTF

 
dude you must be miserable to hang out with so your story is basically that you ordered flowers they showed up and looked great your wife was happy on valentines day when it matters and you ended up complaining enough that you ended up not paying for any of that i guess whoa is you brohan keep complaining i guess take that to the bank 

 
McGarnicle said:
Thoughts & prayers 
Click to expand...
zf17f.jpg


 
TheIronSheik said:
OK.  New scenario.  After all of the negative comments I got here from my Kohl's experience, I went about this differently.  I still think the way the company handled it was wrong, but what say you?

For Valentine's Day, I purchased flowers online from an upstart company I have used twice before.  Both previous times, the product was outstanding.  Very satisfied. Flowers arrived on delivery day to my old lady and she said they looked great.  When she came into work the next morning, the flowers were dead.  Drooping, yellow and petals on the desk.  Didn't even last 24 hours.  

I sent customer service an email saying explaining the issue.  Didn't argue or ask for anything.  Just reported the facts.  Got an email back immediately that said, "Sorry to hear that.  I'm taking care of this for you.  All will be fixed."

You could tell English was not their first language.  I waited a day to hear more back.  Nothing.  So I emailed again and they said, "I am currently working this to your complete satisfaction.  A credit has been added to your account for your next purchase."  This was confusing to me, because I didn't know if they meant they were working on more than just the credit.  Worded odd.  So another day goes by and i email again asking for an update.  They reply back that a credit has already been restored to my account and I can use it on my next order.

At this point, I say, "Look.  Valentine's Day is kind of a special day.  And your product was way below acceptable.  It kind of ruins the whole day for my old lady.  And I feel like you don't quite understand that.  I don't want credit.  At this point, just refund my money to my credit card because I probably won't end up using your service after this fiasco."  They immediately refunded my money and sent me an email that said, "Your credit card has been refunded."

Again, I just don't understand why not give my credit and a small discount.  I would guess that a new company would not want to lose customers.  A small discount could have saved a customer, as well as not turned into me telling everyone I know not to use Bouqs.com.  Am I still wrong for expecting some sort of small gesture for their error?
Click to expand...
Not to pile on, but to sum up, you complained but didn't offer any information as far as what it would take to appease you, then you complain because their offer to rectify the situation wasn't what you wanted.  I don't think that is a realistic expectation for a customer to have.

 
hey these things that were growing and you cut in half died faster than i think they should have its your fault give me stuff brohans take that to the bank

 
SWC said:
dude you must be miserable to hang out with so your story is basically that you ordered flowers they showed up and looked great your wife was happy on valentines day when it matters and you ended up complaining enough that you ended up not paying for any of that i guess whoa is you brohan keep complaining i guess take that to the bank 
Click to expand...
Yes.  Most people would describe me as AMAZINGLY miserable.  You nailed it.

 
Bull Dozier said:
Not to pile on, but to sum up, you complained but didn't offer any information as far as what it would take to appease you, then you complain because their offer to rectify the situation wasn't what you wanted.  I don't think that is a realistic expectation for a customer to have.
Click to expand...
We kind of went over this before, but I don't want to ask for anything.  I don't want to say, "Hey, your product was bad.  I expect a full refund and 15% off my next order."  Just seems weird.  I was very nice to the people in the emails.  In the first email, I just explained what was wrong and that I had good experiences with them in the past and that this one was not a good experience.  

 
You sound like you want them to read your mind and are pissed that they couldn't. They gave you credit for your purchase, but that isn't enough for you. Not sure what to say at this point. 

 
Cjw_55106 said:
You sound like you want them to read your mind and are pissed that they couldn't. They gave you credit for your purchase, but that isn't enough for you. Not sure what to say at this point. 
Click to expand...
Extremely pissed.  I've been kicking puppies and spitting on toddlers since it happened.  It's almost like I can't control the anger.  Again, my point is I feel like it's their job to make me happy.  They are in the customer service business.  I can tell you that the company I currently work at, their policy is that if a customer is upset on the phone, the call reps are told to offer them 10% off their order.  It's just a small gesture to let the customer know that we understand their frustration and are working to keep them as a customer.  And we're not even in a real "repeat" customer type business.

 
Last edited by a moderator:
Im sorry this has happened to you Sheik. Mostly, I'm sorry your wife had her day ruined because the flowers died. 

No one that has replied has agreed with you that the company should have done more. Its not you, its all of us.  :cry:

 
one thing i like about your jib cut shiek is that a lot of guys would have got about two paragraphs in to that baby and said you know what i am way out there and being larooshy but not you brohan you just keep right on going and man there is no stopping you take that to the bank brohan 

 
Cjw_55106 said:
Im sorry this has happened to you Sheik. Mostly, I'm sorry your wife had her day ruined because the flowers died. 

No one that has replied has agreed with you that the company should have done more. Its not you, its all of us.  :cry:
Click to expand...
I'm confused why you're taking this so personally.  I didn't realize this was me against all of you.  You're more than entitled to your opinion.  In fact, I think it's great you have an opinion.  It would suck if we all agreed on everything.  But since we disagree on this subject, I guess that makes me a horrible person.  You win?  I guess. :shrug:

For what it's worth, I'm not asking if I'm right or wrong.  I was simply asking for everyone's thoughts.  

 
SWC said:
one thing i like about your jib cut shiek is that a lot of guys would have got about two paragraphs in to that baby and said you know what i am way out there and being larooshy but not you brohan you just keep right on going and man there is no stopping you take that to the bank brohan 
Click to expand...
The one thing I admire about you SWC is that your act stopped being funny after about your 3rd post, but you keep sticking with it.  

 
one thought i have is that it was nice the way you worked the whole they dont talk english right there taking our jobs angle in there it gave your rant sort of a peppy zeonophobic zip that you do not see every day take that to the bank bromigo 

 
SWC said:
one thought i have is that it was nice the way you worked the whole they dont talk english right there taking our jobs angle in there it gave your rant sort of a peppy zeonophobic zip that you do not see every day take that to the bank bromigo 
Click to expand...
Yes.  Of all people, I'm the guy who hates immigrants the most.

 
SWC said:
one thought i have is that it was nice the way you worked the whole they dont talk english right there taking our jobs angle in there it gave your rant sort of a peppy zeonophobic zip that you do not see every day take that to the bank bromigo 
Click to expand...
Peppy Zeonophobic Zip is the name of my Zach Morris appreciation group.

 
They acknowledged the issue, apologized and gave you credit. I don't see the problem since, as you already said, the product was great the first two times. Also, your wife was happy and the flowers looked nice on Valentines Day.

Now the credit resolution isn't acceptable because you "probably won't end up using your service after this fiasco." If it were me and I'd been happy two previous times AND they acknowledged the issue, apologized and gave me credit I'd be satifified.

 
TheIronSheik said:
OK.  New scenario.  After all of the negative comments I got here from my Kohl's experience, I went about this differently.  I still think the way the company handled it was wrong, but what say you?

For Valentine's Day, I purchased flowers online from an upstart company I have used twice before.  Both previous times, the product was outstanding.  Very satisfied. Flowers arrived on delivery day to my old lady and she said they looked great.  When she came into work the next morning, the flowers were dead.  Drooping, yellow and petals on the desk.  Didn't even last 24 hours.  

I sent customer service an email saying explaining the issue.  Didn't argue or ask for anything.  Just reported the facts.  Got an email back immediately that said, "Sorry to hear that.  I'm taking care of this for you.  All will be fixed."

You could tell English was not their first language.  I waited a day to hear more back.  Nothing.  So I emailed again and they said, "I am currently working this to your complete satisfaction.  A credit has been added to your account for your next purchase."  This was confusing to me, because I didn't know if they meant they were working on more than just the credit.  Worded odd.  So another day goes by and i email again asking for an update.  They reply back that a credit has already been restored to my account and I can use it on my next order.

At this point, I say, "Look.  Valentine's Day is kind of a special day.  And your product was way below acceptable.  It kind of ruins the whole day for my old lady.  And I feel like you don't quite understand that.  I don't want credit.  At this point, just refund my money to my credit card because I probably won't end up using your service after this fiasco."  They immediately refunded my money and sent me an email that said, "Your credit card has been refunded."

Again, I just don't understand why not give my credit and a small discount.  I would guess that a new company would not want to lose customers.  A small discount could have saved a customer, as well as not turned into me telling everyone I know not to use Bouqs.com.  Am I still wrong for expecting some sort of small gesture for their error?
Click to expand...
I actually had the exact same thing happen with 1-800 flowers.  Although my gf had called in sick that day so her assistant put them on her desk.  She arrived the next day to dead flowers sitting on her desk for Valentines day.   I called and was kind of pissed.  I suggested that they credit my account and redeliver for free for the troubles. They wouldn't do that.  They told me they could either refund my money or redeliver Saturday (its to her office, no thanks) or the following Thursday (a week away).  I told them it was unacceptable and I wanted my money back and wanted to speak to a supervisor.  Supervisor was to call me back as none were available to rectify but of course never did.   Today I noticed I got my credit back and figured I'd give them a call just to see what they would do.   They are resending her flowers free of charge.  Was actually surprised they stepped up and did it, but it will have me continue to order from them.  They went from me never using them again to being completely loyal for realizing a mistake and going above and beyond to fix it.  Had they just credited me I would have been annoyed but understood and probably used them again.  Going above and beyond gets my business going forward.

 
TheIronSheik said:
We kind of went over this before, but I don't want to ask for anything.  I don't want to say, "Hey, your product was bad.  I expect a full refund and 15% off my next order."  Just seems weird.  I was very nice to the people in the emails.  In the first email, I just explained what was wrong and that I had good experiences with them in the past and that this one was not a good experience.  
Click to expand...
OK, I don't remember the whole thread, but you started the chain of miscommunication by not being clear to begin with.

 
TheIronSheik said:
I'm confused why you're taking this so personally.  I didn't realize this was me against all of you.  You're more than entitled to your opinion.  In fact, I think it's great you have an opinion.  It would suck if we all agreed on everything.  But since we disagree on this subject, I guess that makes me a horrible person.  You win?  I guess. :shrug:

For what it's worth, I'm not asking if I'm right or wrong.  I was simply asking for everyone's thoughts.  
Click to expand...
Im not taking it personal at all. I'll see myself out. 

 
Hi I'm new here.

Kohl's has some of the best customer service I've ever encountered.  They will pretty much take anything back and give you a refund, no matter how long ago you bought it or even if it's used.

 
ditka...mike ditka said:
I actually had the exact same thing happen with 1-800 flowers.  Although my gf had called in sick that day so her assistant put them on her desk.  She arrived the next day to dead flowers sitting on her desk for Valentines day.   I called and was kind of pissed.  I suggested that they credit my account and redeliver for free for the troubles. They wouldn't do that.  They told me they could either refund my money or redeliver Saturday (its to her office, no thanks) or the following Thursday (a week away).  I told them it was unacceptable and I wanted my money back and wanted to speak to a supervisor.  Supervisor was to call me back as none were available to rectify but of course never did.   Today I noticed I got my credit back and figured I'd give them a call just to see what they would do.   They are resending her flowers free of charge.  Was actually surprised they stepped up and did it, but it will have me continue to order from them.  They went from me never using them again to being completely loyal for realizing a mistake and going above and beyond to fix it.  Had they just credited me I would have been annoyed but understood and probably used them again.  Going above and beyond gets my business going forward.
Click to expand...
Same thing happened to me.  I ordered some flowers for my wife, but she was out on maternity leave.  When she got back to work a few weeks later the flowers were dead.  Obviously I was pissed so I told my buddy they should call me.  A week went by and they never did so I called them instead and said I wanted my money back plus I wanted them to send new flowers for free and I wanted my money back for those flowers too.  After all this trouble those assbags said no.  Definitely not using them again, at least not until the next occasion when I need to order flowers to be rush delivered the next morning because I forgot our anniversary again.  

 
shuke said:
Hi I'm new here.

Kohl's has some of the best customer service I've ever encountered.  They will pretty much take anything back and give you a refund, no matter how long ago you bought it or even if it's used.
Click to expand...


But we need MORE than that.

 
You must log in or register to reply here.

Similar threads

gianmarco
  • Poll Poll
Middle School Pizza Party -- WWYD
4 5 6
Replies
256
Views
3K
Dan Lambskin
Dan Lambskin
TakiToki
Online Poker Warning
Replies
0
Views
194
TakiToki
TakiToki
SwampDawg
Fanatics - How does this company stay in business?
Replies
13
Views
976
kupcho1
kupcho1

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)
Back
Top