The issue I had today was twice in a row the game crashed right before I killed the second colossus. Restarted with him having all his health back, and Strange down to 50% then 25% health, which infuriated me after two excellent fights. I submitted a very angry message and this was my response:
Greetings Summoner,
Thank you for contacting us with your concern. I understand you're having an issue with some recent crashing while playing the game. I can completely understand how this can be frustrating. My name is Dante and I am more than happy to assist you.
I am truly sorry for any inconvenience this issue has caused you. As I see you're operating on an iOS system, I suggest following the iOS troubleshooting steps found at the following link: iOS Troubleshooting We often find that these steps are sufficient in helping to restore functionality to the game.
As thanks for your patronage, I have allocated 1 Level 1 Alliance Health Potion and 1 Level 1 Alliance Revive to your account. If these do not immediately appear, simply switching to another screen and back to your inventory should do the trick.
Please know that our Game Team is, as we speak, working on ways to optimize the game play on as many devices as possible.
Thank you for your patience and understanding. If you have any additional questions or concerns with this issue, please feel free to reply back to this email and I'll be happy to take care of it for you. Otherwise, if anything new comes up, please always feel free to contact us with a new ticket. Have a great day and thank you for playing.
Take care,
Dante
Kabam Support
So I got the 2 basic crappy revives and 1 crappy health potion. Pretty weak after getting screwed like I did.