Forbes article saying that the "First Impressions" preview style is a bad idea.
"It is impossible to fully judge characterization in a Mass Effect game when you just get a few conversations and cutscenes with various characters in the first few hours. Sure, they can make bad first impressions and there can be bad lines here and there, but would I have been raving about Garrus and Ashley and Kaiden in the first three hours of the original Mass Effect? Probably not. Sure, they’re iconic now, but it is way too early to judge stuff like that."
That point really stuck out to me. Garrus especially. I thought he was a weak character when I first started playing but he was a "must have" by the end. Regardless of his skill set and the situation.
Edit: I should say that this article is likely in response to the mostly negative "impressions" so far.