MFL Email Problems (1 Viewer)

[RC94]

Have any of you guys had problems with receiving trade proposal/rejection emails from an MFL-based league? If so, how have you fixed it? I have been in contact with MFL, but they said that the emails are being sent out, so it's not their problem. They said to make sure that myfantastyleague.com is in my safe list for hotmail, which it always has been. Since that was their only susggestion and since I had already included their address in my safe list, there seems to be nothing else that can be done, which is very frustrating. I have contacted Hotmail, but they haven't gotten back to me and part of me expects them to never get back to me. I would appreciate any additional input you guys have.

 

[smithkt]

Have any of you guys had problems with receiving trade proposal/rejection emails from an MFL-based league? If so, how have you fixed it? I have been in contact with MFL, but they said that the emails are being sent out, so it's not their problem. They said to make sure that myfantastyleague.com is in my safe list for hotmail, which it always has been. Since that was their only susggestion and since I had already included their address in my safe list, there seems to be nothing else that can be done, which is very frustrating. I have contacted Hotmail, but they haven't gotten back to me and part of me expects them to never get back to me. I would appreciate any additional input you guys have.

Here's a thought for an experiment to help determine which side may be responsible for the problem.Would it be possible to create a free email account on another service such as Yahoo. Add this address as a second address in the franchise setup. Generate some trades and rejections to test it out. See if the messages that do not arrive at the hotmail account will arrive at the Yahoo account. If you receive them at one but not the other, this will prove the mesasges are being sent and that the problem is on the Hotmail side of things.

 

[ffweasel]

I personally have never had an issue with MFL and receiving their email with hotmail or gmail. The suggestion above seems like a good start.

 

[anakin]

I have also had the same problems with hotmail and MFL so you are not crazy.

 

[RC94]

This problem extends beyond just me in my league and there are a number of different email providers being used, so I don't think it's just hotmail, but I will double check that. I have been thinking of opening a new account with someone else anyway, though, so I will do that now that I have added incentive.

 

[RC94]

I have also had the same problems with hotmail and MFL so you are not crazy.

Have you been able to fix the problem and did you contact MFL customer service? I have been talking with customer service so much without any results that I have now given up on them. If I get the problem fixed somehow, I'll let you know what we did. If you fix the problem you are having, please keep me posted as well.

 

[smithkt]

I have also had the same problems with hotmail and MFL so you are not crazy.

Have you been able to fix the problem and did you contact MFL customer service? I have been talking with customer service so much without any results that I have now given up on them. If I get the problem fixed somehow, I'll let you know what we did. If you fix the problem you are having, please keep me posted as well.

Like I said in the other thread, I can understand the frustration. I really don't think you can blame the support staff there for being unable to resolve the problem though. The bottom line is they looked at their logs and see the messages being delivered to other mail servers. Anything that happens beyond that is out of their control. With spam being as big a problem as it is, more and more ISPs are adding blocking techniques to their servers and then the end users may be using anti-spam software as well. Really, the only thing they have control of is amking sure the message is accepted by the destination mail server. They appear to have confirmed this already.

 

[jason12vb]

I have recently come across a little issue as well. Not sure what's going on, but when someone in our league responds to all for a trade that was made...it seems to leave some people off the list. I have checked, and everyone in my league has the box checked to automaticly recieve trade offers and results. I'm not sure if this is a problem with the sending of the trade result or if it's in peoples email clients.

MFL support is great, but all computer nerds (myself included) don't like to be told there is a bug in their code. You have to go out of your way to show them that you have a legit issue and it's not user error.

 

[RC94]

I have also had the same problems with hotmail and MFL so you are not crazy.

Have you been able to fix the problem and did you contact MFL customer service? I have been talking with customer service so much without any results that I have now given up on them. If I get the problem fixed somehow, I'll let you know what we did. If you fix the problem you are having, please keep me posted as well.

Like I said in the other thread, I can understand the frustration. I really don't think you can blame the support staff there for being unable to resolve the problem though. The bottom line is they looked at their logs and see the messages being delivered to other mail servers. Anything that happens beyond that is out of their control. With spam being as big a problem as it is, more and more ISPs are adding blocking techniques to their servers and then the end users may be using anti-spam software as well. Really, the only thing they have control of is amking sure the message is accepted by the destination mail server. They appear to have confirmed this already.

I understand that they feel that the problem is not theirs. However, that doesn't mean they still can't help solve it. Instead, they are more concerned about covering their own ### rather than simply helping me fix the problem. I do corporate strategy for a living and if I found out about customer service in my company acting like this, the person(s) responsible would be fired. They are there to help solve problems, not just absolve their company of any wrong doing or control of the issue. In the end, regardless of who's problem it is, the result is a loss of business. It's amazing how much customer service, in general (not just MFL), can effect lost business.Edit to add: Based on this thread, it's obvious they must have seen this problem before, so I feel that they should have a lot more to add than simply saying "make sure myfantasyleague.com is on your safe list." Please don't get me wrong, though. I appreciate your help, but you are right - I am getting very frustrated. I am a results oriented person. I care much more about fixing the problem than I do with who's fault it is.

 

[smithkt]

I have recently come across a little issue as well. Not sure what's going on, but when someone in our league responds to all for a trade that was made...it seems to leave some people off the list. I have checked, and everyone in my league has the box checked to automaticly recieve trade offers and results. I'm not sure if this is a problem with the sending of the trade result or if it's in peoples email clients.

MFL support is great, but all computer nerds (myself included) don't like to be told there is a bug in their code. You have to go out of your way to show them that you have a legit issue and it's not user error.

First thing I would do is make sure everyone is setup to receive email in plain text format only. For this type of communication, html formatted messages are not really all that useful and it is one of many criteria that spam filters will use to "grade" the message. Plain text has a better chance of getting through filters.There is a second reason why this will help.

If I recall correctly, they will actually send out two messages to the end users. One to those who receive plain text, one to those that receive html formatted messages.

If you respond all to a message, it will only include those who were in the same group as you. I hope that makes sense. Just in case it doesn't, I'll give an example.

Let's say you have a twelve team league. Eight of the owners are setup to receive plain text. Four are setup to receive HTML.

You propose a trade and it is accepted. The server on their end now sends out two notices. The first goes to the eight owners setup for plain text. The other goes to the four owners that are setup for html. Two seperate distribution lists. The obvious problem here is that if you want to respond to the notice, you will only reach those who were included in the group you belong to.

By changing all users to receive plain text, they should all be included in one group meaning only one message is sent out. You could also switch everyone to html formatted and achieve the same effect, but my preference for simple messages like these is plain text.

 

[Poppa]

Have any of you guys had problems with receiving trade proposal/rejection emails from an MFL-based league? If so, how have you fixed it? I have been in contact with MFL, but they said that the emails are being sent out, so it's not their problem. They said to make sure that myfantastyleague.com is in my safe list for hotmail, which it always has been. Since that was their only susggestion and since I had already included their address in my safe list, there seems to be nothing else that can be done, which is very frustrating. I have contacted Hotmail, but they haven't gotten back to me and part of me expects them to never get back to me. I would appreciate any additional input you guys have.

Exact same problem...all year last year...and still. 3 different leagues. I gave up...

 

[smithkt]

I understand that they feel that the problem is not theirs. However, that doesn't mean they still can't help solve it. Instead, they are more concerned about covering their own ### rather than simply helping me fix the problem. I do corporate strategy for a living and if I found out about customer service in my company acting like this, the person(s) responsible would be fired. They are there to help solve problems, not just absolve their company of any wrong doing or control of the issue. In the end, regardless of who's problem it is, the result is a loss of business. It's amazing how much customer service, in general (not just MFL), can effect lost business.

Edit to add: Based on this thread, it's obvious they must have seen this problem before, so I feel that they should have a lot more to add than simply saying "make sure myfantasyleague.com is on your safe list." Please don't get me wrong, though. I appreciate your help, but you are right - I am getting very frustrated. I am a results oriented person. I care much more about fixing the problem than I do with who's fault it is.

I guess we just don't agree on this. I don't think they are simply covering their asses as you suggest. I think they are geniunly saying they have no control and are powerless to do anything about a problem which is not of their making. They send the email. There is an established protocol for servers to communicate. They confirmed that their server is properly communicating using that protocol and has delivered the message to the receiving server. Once it leaves their server and is accepted by the other server, they have no further control. They can not log in to or manage the configuration of another party's server. In my eyes, they have done everything within their control. What exactly would you expect them to do from here?About the only thing you might ask, is for them to intervene on your behalf with the receiving party and see if they can get an explanation for you. While that would be very kind of them to do, I don't think it is a realistic expectation.

This problem may have been experienced by others, but the issue is not MFL's to resolve. Rather, it is the pervasive spread of junk mail which has resulted in all the extra layers of software to filter the junk which has created the problem. This is an issue which is well beyond the scope of MFL and Sideline to resolve.

Yes, it is frustrating, but the frustration should be directed at the multitude of junk mailers and the havic they have brought. Another good candidate for your anger is the committees that set the protocol standards and their lack of ability to define a new protocol which would eliminate this issue once and for all.

 

[RC94]

Have any of you guys had problems with receiving trade proposal/rejection emails from an MFL-based league?  If so, how have you fixed it?  I have been in contact with MFL, but they said that the emails are being sent out, so it's not their problem.  They said to make sure that myfantastyleague.com is in my safe list for hotmail, which it always has been.  Since that was their only susggestion and since I had already included their address in my safe list, there seems to be nothing else that can be done, which is very frustrating.  I have contacted Hotmail, but they haven't gotten back to me and part of me expects them to never get back to me.  I would appreciate any additional input you guys have.

Exact same problem...all year last year...and still. 3 different leagues. I gave up...

Another example of how poor customer service results in a loss of business. The really strange thing about my situation is that I am also in 3 leagues on MFL, but this problem is only occuring in one of them. I have the same email and setup in all leagues.

 

[jason12vb]

I have recently come across a little issue as well. Not sure what's going on, but when someone in our league responds to all for a trade that was made...it seems to leave some people off the list. I have checked, and everyone in my league has the box checked to automaticly recieve trade offers and results. I'm not sure if this is a problem with the sending of the trade result or if it's in peoples email clients.

MFL support is great, but all computer nerds (myself included) don't like to be told there is a bug in their code. You have to go out of your way to show them that you have a legit issue and it's not user error.

First thing I would do is make sure everyone is setup to receive email in plain text format only. For this type of communication, html formatted messages are not really all that useful and it is one of many criteria that spam filters will use to "grade" the message. Plain text has a better chance of getting through filters.There is a second reason why this will help.

If I recall correctly, they will actually send out two messages to the end users. One to those who receive plain text, one to those that receive html formatted messages.

If you respond all to a message, it will only include those who were in the same group as you. I hope that makes sense. Just in case it doesn't, I'll give an example.

Let's say you have a twelve team league. Eight of the owners are setup to receive plain text. Four are setup to receive HTML.

You propose a trade and it is accepted. The server on their end now sends out two notices. The first goes to the eight owners setup for plain text. The other goes to the four owners that are setup for html. Two seperate distribution lists. The obvious problem here is that if you want to respond to the notice, you will only reach those who were included in the group you belong to.

By changing all users to receive plain text, they should all be included in one group meaning only one message is sent out. You could also switch everyone to html formatted and achieve the same effect, but my preference for simple messages like these is plain text.

Makes complete sence and I think you hit it, thanks.

 

[Bri]

also check for something dopey like forgetting .com or the . or @ symbol or mis-spelling

 

[bagger.]

Have any of you guys had problems with receiving trade proposal/rejection emails from an MFL-based league? If so, how have you fixed it? I have been in contact with MFL, but they said that the emails are being sent out, so it's not their problem. They said to make sure that myfantastyleague.com is in my safe list for hotmail, which it always has been. Since that was their only susggestion and since I had already included their address in my safe list, there seems to be nothing else that can be done, which is very frustrating. I have contacted Hotmail, but they haven't gotten back to me and part of me expects them to never get back to me. I would appreciate any additional input you guys have.

Have you gone to Mike's forums over at MFL? There were some threads that discussed this type of issue. I had an issue with Owner 10 not getting e-mails and we got it fixed. I'd search there first and then post a thread if you don't see what you are looking for. They're really good at responding quickly.

 

[RC94]

Have any of you guys had problems with receiving trade proposal/rejection emails from an MFL-based league?  If so, how have you fixed it?  I have been in contact with MFL, but they said that the emails are being sent out, so it's not their problem.  They said to make sure that myfantastyleague.com is in my safe list for hotmail, which it always has been.  Since that was their only susggestion and since I had already included their address in my safe list, there seems to be nothing else that can be done, which is very frustrating.  I have contacted Hotmail, but they haven't gotten back to me and part of me expects them to never get back to me.  I would appreciate any additional input you guys have.

Have you gone to Mike's forums over at MFL? There were some threads that discussed this type of issue. I had an issue with Owner 10 not getting e-mails and we got it fixed. I'd search there first and then post a thread if you don't see what you are looking for. They're really good at responding quickly.

I have a fairly long thread on their support forums about this, but when it basically went nowhere, I came here. They were good about responding quickly, but they didn't help fix the issue. I am not sure about Mike's forums, though. Is that the same thing as the support forum? I'll take a look over there again for what you are talking about.How did you fix your problem with not getting emails?

 

[bagger.]

Have any of you guys had problems with receiving trade proposal/rejection emails from an MFL-based league?  If so, how have you fixed it?  I have been in contact with MFL, but they said that the emails are being sent out, so it's not their problem.  They said to make sure that myfantastyleague.com is in my safe list for hotmail, which it always has been.  Since that was their only susggestion and since I had already included their address in my safe list, there seems to be nothing else that can be done, which is very frustrating.  I have contacted Hotmail, but they haven't gotten back to me and part of me expects them to never get back to me.  I would appreciate any additional input you guys have.

Have you gone to Mike's forums over at MFL? There were some threads that discussed this type of issue. I had an issue with Owner 10 not getting e-mails and we got it fixed. I'd search there first and then post a thread if you don't see what you are looking for. They're really good at responding quickly.

I have a fairly long thread on their support forums about this, but when it basically went nowhere, I came here. They were good about responding quickly, but they didn't help fix the issue. I am not sure about Mike's forums, though. Is that the same thing as the support forum? I'll take a look over there again for what you are talking about.How did you fix your problem with not getting emails?

Yeah it's the same thing.I don't remember how I fixed it. I'll look at it and see if I can remember.

 

[Demons]

I have had the same problems for awhile now, in both leagues I have on MFL. My "fix" has been to warn other owners of the potential issue and to send an email of each trade offer I make to the concerned party. That way, they hopefully email back on a response if they don't like the deal, or they accept.

 

[RC94]

I have had the same problems for awhile now, in both leagues I have on MFL.  My "fix" has been to warn other owners of the potential issue and to send an email of each trade offer I make to the concerned party.  That way, they hopefully email back on a response if they don't like the deal, or they accept.

Yeah, that's what I have been doing too. I'll admit that I am a hothead and when someone pisses me off I can let it escalate pretty quickly, but I guess it's not the biggest deal in the world to have to email someone directly, letting them know you made a proposal. Aside from this issue, MFL's features fit my league very well and I would really prefer to stay there. Maybe I should calm down a bit and just handle it this way if I can't fix it directly.