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Southwest Airlines fiasco (1 Viewer)
- Thread starter Don Quixote
- Start date
Sand
Footballguy
With this latest public relations issue Southwest has kicked it into high gear and the marketing folks have a new ad campaign out.
culdeus
Footballguy
Not really. They just cut you a check for the delay and expenses
Sand
Footballguy
Chase Reserve - at least you'd get luggage and delay coverage.
Thank you for your 5 star review. Please accept this $1000 travel voucher for being a loyal customer!
the moops
Footballguy
To add to this. We have taken rail in Europe and in Japan with the kids and it is such a great way to travel. Hell, we have taken it here in the states (Chicago to Salt Lake to go skiing) and it is still pretty great. It is just slow and way too pricey. I actually wouldnt care if Amtrak would keep its same speeds, so long as they tripled the frequency and charged 50% less.
Orange&Blue
Footballguy
Yeap, traveled at each location a lot for personal and work. I love it and miss it when I get back and stuck in traffic trying to get home.
rockaction
Footballguy
Continental once tried to lock me out in the freezing cold in Newark one night by telling us the terminal/plane was out in the parking lot, escorting us there, and then trying to lock the door behind us. So I believe that SWA called the cops on its own customers. They almost needed to for me. I stuck my foot in the door and kept him from closing it. I then chased the employee all the way down a corridor whereupon he disappeared. He had tried to lock me out. I was sober back then, acting appropriately, and couldn't believe it. He wanted us gone from the terminal any way he could.
I totally believe this corporation called the cops on their own customers. Of course, there might be more to the story, but I believe it on first glance. I rarely fly. The system has been broken for years, it's just showing up now.
FairWarning
Footballguy
So what is the estimated time for this to get sorted out at the airports?
MAC_32
Footballguy
Most of the anecdotal examples that have hit my orbit indicate early-mid next week.
gruecd
Footballguy
It's the same way on flights to Vegas. Wheelchair to get on, then literally run straight to the slot machines at LAS!I have it from reliable sources that Fort Lauderdale is a miraculous place. People come in, board early because they need a wheelchair, etc. and by the time they disembark they're completely healed!Boarding process is fine if people don't try to game the system by saving seats or boarding early because they "need extra time."
If you find yourself in dire medical straits I highly recommend flying out of there.
Sand
Footballguy
I wonder if it was a group of gate agents that tilted. Honestly I can see that happening.
Navin Johnson
Footballguy
Read the fine print...
GroveDiesel
Footballguy
Part of the problem is that the government is WAY too lax in what they allow airlines claim as weather related delays. Everyone knows the delay is something else, but if there is bad weather anywhere in the country, airlines simply claim it was a cascading effect and sorry, your flight was delayed/cancelled due to weather, not the fact that you can see that your plane is being towed from the tarmac with an engine hanging off.
Kanil
Footballguy
My kid was scheduled to fly out yesterday and return Tuesday the 3rd. Got a text yesterday morning that his fight was cancelled and the earliest flight they had to book was Monday. Decided F that and we'll reschedule for President's day weekend.
Side note: If you have points on southwest, you might want to use them in their shop to buy physical stuff. I would not be surprised if they go out of business and all your mile points are worth nothing.
Side note: If you have points on southwest, you might want to use them in their shop to buy physical stuff. I would not be surprised if they go out of business and all your mile points are worth nothing.
Sand
Footballguy
Zero chance they go out of business. With capacity where it is they will fill planes. I'm actually looking at some SW flights for summer that I'm hoping may dip in price.
CGRdrJoe
Footballguy
go out of business? that’s not happening, if anything another airline will buy them ala jet blue buying spirit.
i looked this morning and there are now more flights i can take on new year’s eve to get home but riding it out til monday and going to enjoy new years without any airport headaches
parasaurolophus
Footballguy
The fact that they are sending luggage for canceled flights to their canceled destination is unreal.
Judge Smails
Footballguy
Guy from Texas drive 20+ hours to LA just to get his luggage. Unreal. Did I just hear that Southwest cancelled thousands more flights today? What an operational nightmare. This will have lasting effects for sure.
CGRdrJoe
Footballguy
they cancelled basically all their flights til friday,
they did this on monday.
Don Quixote
Footballguy
Was reading an article with this anecdote earlier….
On Sunday, Christmas Day, one of those bags belonged to Jazmin English, a 26-year-old paralegal from Old Bridge, N.J. Her evening flight on United Airlines from Newark to Tampa was delayed three times, then canceled. She says she waited in line for customer service from 11:44 p.m. Sunday to 10 a.m. Monday, only to be told that the bag couldn’t be tracked. She joined a horde of other travelers searching through scores of bags that airline employees were unloading from canceled flights. She waited another four hours at a baggage service counter, only to be told that: Her. Bag. Was. In. Tampa. “I said: ‘Sir, how can my luggage be in Tampa if I’m here? There’s no way you guys sent an empty plane to Tampa with bags after I was told all my flights are canceled,’” says English, who spent 26 sleepless hours in the airport before calling it quits.
Brunell4MVP
Footballguy
Although I fly them pretty much for everything, agree with this. It is literally 'here's your ginger ale and stroopwaffle, now leave me alone'. They don't even pretend to be nice. Same for American. Unions do a lot of good things, but one is certainly not making the employee do a better job. Same in govt unions. Poor service is pretty much what you should expect when a person literally cannot be fired for bad performance. I wonder how many international carriers have unionized attendants? It may be all or none of them. No idea.
My daughter's 17-year-old best friend was flying down from San Jose to San Diego yesterday (Wednesday) to stay with us. I booked the flight with my Southwest points in September. I woke up Tuesday morning to a middle-of-the-night text from Southwest that the flight was canceled. The girls have been looking forward to seeing each other for months, so I scrambled to find another flight. I miraculously found a non-stop Alaska flight around the same time for only $220, less than 24 hours before it was taking off. My brother, who was visiting us from the Bay Area, had his flight home canceled too, so he rented a car and drove home.
By the way, I checked my account to see if my points were reimbursed to my account. So far, they haven't been. I did some digging and found a page on Southwest's site that allows you to request a refund.
I had to find out this info from a news site, and not Southwest itself, so who knows how many people actually know about this. (Didn't see it posted before, but here it is, just in case.)
www.southwest.com
By the way, I checked my account to see if my points were reimbursed to my account. So far, they haven't been. I did some digging and found a page on Southwest's site that allows you to request a refund.
I had to find out this info from a news site, and not Southwest itself, so who knows how many people actually know about this. (Didn't see it posted before, but here it is, just in case.)
Travel Disruption | Southwest Airlines
Due to adverse weather events and their resulting effects, we are currently experiencing operational disruptions and are working diligently and safely to restore normal flight schedules as quickly as possible.
krista4
Footballguy
parasaurolophus
Footballguy
My sons flight took off and landed on time today. Can't even believe it.
Brunell4MVP
Footballguy
I went back through my United travels and looked up some stuff because this all seemed so ridiculous to me. So I've flown United 73 times in 5 years. I've had 2 flights delayed, both by 1.5 hours . 71 of 73 United flights departed on time. I flew Jet Blue 6 times, all on time. I flew American 2 times, and 1 flight was delayed by 45 mins. I did have United cancel a flight about 3 weeks in advance, but their system rebooked me automatically to an earlier flight.
Maybe i've been lucky, but seems like SW's system is more screwed up than can be imagined. That previous CEO Gary Allen took in $5-$9M per year for about 18 years., leaving earlier this year. Seems to me he was too busy making short term profits than having a long term vision. Don't think he'll really care looking on from his vacation homes though.
Maybe i've been lucky, but seems like SW's system is more screwed up than can be imagined. That previous CEO Gary Allen took in $5-$9M per year for about 18 years., leaving earlier this year. Seems to me he was too busy making short term profits than having a long term vision. Don't think he'll really care looking on from his vacation homes though.
sho nuff
Footballguy
Years ago I was not a fan of Delta. But the last few flights i have had from them have been positive experiences.
massraider
Footballguy
He's not in the minority.
MAC_32
Footballguy
The one time I've flown since pre covid was with them in April...and of course we had a broken plane issue. Maybe having a 6 year old along helped, but I was very impressed with their customer service. On site staff found the one sequence of flights that got us to our destination in the same day and alerted the flight staff that we had a 20 minute layover on 2 completely different ends of the airport in Minneapolis/St Paul. The flight crew got 2 people to swap their seats near the front to the back row where we were assigned, diligently gathered kittens to get us away from the gate ahead of departure, asked those in front of us to let us bolt out first upon arrival, alerted our connection to expect a couple of runners, and even gave our son a Kevin McAllister run through the airport pep talk - all without a sign of stress that could've been detected by him. Being the last ones to the gate played a role, but they knew exactly who we were as I jogged and his little legs sprinted around the final corner.
BeTheMatch
Footballguy
Don Quixote
Footballguy
This follow-up made me laugh too.
BeTheMatch
Footballguy
I saw that. People are so smart.
massraider
Footballguy
"Please stop sending us pictures of your sad kids at the airport, we are trying to enjoy the holidays with our families"
The Big Donkey
Footballguy
Nice to see SW reinstate their dividend 3 weeks ago.
CGRdrJoe
Footballguy
it’s amazing how many smart people there are out there
the moops
Footballguy
This is cool
Denver mom heard about the mess w/ luggage at @DENAirport. She took her daughters and a family friend to the airport to help strangers reunite with bags They found phone numbers on luggage tags - texted 100+ people to tell them where their bag was
Denver mom heard about the mess w/ luggage at @DENAirport. She took her daughters and a family friend to the airport to help strangers reunite with bags They found phone numbers on luggage tags - texted 100+ people to tell them where their bag was
Orange&Blue
Footballguy
Why doesn't SW have a crew going through and doing this?
Osaurus
Footballguy
After the chaos in England last summer, Mrs. O and I loaded our checked bags with them. They’re awesome. I look and see where my bag is when I’m on my connecting flight.
BeTheMatch
Footballguy
I thought I saw a little while back that some airline(s) made it against their rules to put one in your bag?
krista4
Footballguy
It was Lufthansa, and they got rid of the ban almost immediately after instituting it.
The Z Machine
Footballguy
Don't you need an iphone to use the airtag thing?
Phil Elliott
Footballguy
Neighbors have friends that work for Southwest. Flight crews were at the gates ready to fly but software couldn't find the crews to assign them to the flights so they couldn't fly.
Phil Elliott
Footballguy
Just got back from picking up family at Austin airport. Austin is a literal "sh*tshow" with baggage. Besides the hundreds of lost bags roped off in the baggage claim area, there is ANOTHER 5,500 BAGS AT THE AIRPORT HILTON, in a conference room. Total incompetence!!!
I can bet there will be a major IT investment the next couple of years to provide crew scheduling, real time baggage status email status of flights etc... I wonder how many customers they lose from this. CEO resignation will be the start.
I can bet there will be a major IT investment the next couple of years to provide crew scheduling, real time baggage status email status of flights etc... I wonder how many customers they lose from this. CEO resignation will be the start.
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Orange&Blue
Footballguy
Neighbor works for them and employees have been begging for IT upgrades for years but money was never allocated. Guess execs needed those bonuses instead.
FairWarning
Footballguy
That may be the last bonus for awhile.
flapgreen
Footballguy
The people responsible got all the bonuses they'll ever need and will ride into the sunset.
the moops
Footballguy
You do. There are android alternatives though
