placed an order with Sam's last week. they botched it. i got 2 different bottles of beer than what i ordered. the packing slip had the correct info on it.. they just sent 2 different beers. beers that weren't even listed on the site.
Re: Sam's Wine & Spirits - do they ship to WI?
Posted: 06-12-2006 23:08:12 UTC [ edit your post ]
In reply to this post by nflmvp
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well, i have to say... phenomenal response from Sam's.
i called and expected them to tell me just to ship the beer back.. which would have been fine. i'd have asked for them to pay shipping or something but.. no big deal. i can wait another week as i don't plan to drink them for a while anyways.
so, they guy i spoke with says "we have 2 options"
Option 1: Sam's sends me the correct order w/ a "return box" so i can send them back the bottles of beer that were mistakenly sent.
or
Option 2: I keep the incorrect order and they give me a credit for the total of the order ($25) and i can use that to buy more beer at another time.
well.. the way i see it is i can get 2 bottles of beer out of of it. or i can take advantage of their extreme act of kindness, keep the 2 i have, and then have a $25 credit to buy more beer!
win/win where i come from.