Gianni Verscotchie
Footballguy
Thanks for the explanation. It's a great service for most people. Tons of content. Ridiculous price.
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Can you negotiate with DirecTV? (2 Viewers)
- Thread starter oukurt
- Start date
Gianni Verscotchie
Footballguy
How long after you cancel DTV before you are eligible as a new customer?
gianmarco
Footballguy
skol asylum
Footballguy
Got an email a while back from DTV apologizing for poor Sunday Ticket service during one of the weekends. There was a link to click if you had bad service so they would know to apply a partial refund to cover that weeks games. Sure, why not (even though I never noticed that week). The credit did show up on a recent statement.
Johnny Rock
Footballguy
I saw that too. While I want to be outraged I think it will clean up a ton of billing errors for customers and simplify bills. If the pro-rated credits get screwed up the debits and credits to fix it are often other-worldly in their complexity creating frustration for both parties and often multiple phone calls that even thereafter may exacerbate the problems. Rabbit holes ain’t got nothing on these headaches.
apalmer
Footballguy
So Directv feels it needs to update its streaming app so that you can no longer access recorded shows on your home DVR unless you are on the same network as the DVR. And, in order to reduce that service, they update the app AND make it compatible only with IOS 10 or newer. The older version of the app no longer works, and for those with older iPads who can't upgrade to IOS 10, there's no way to upgrade to the new Directv app. End result = dead app. Thanks Directv. As much as I hate Comcast, it may be time to move on.
Hawks64
Footballguy
Not at all uncommon for mobile app developers to not support legacy OSes. iOS 10 is two years old.....that's ancient in the mobile world.
cheese
Footballguy
When I moved they did it all for free but made me sign a new contract which actually makes sense from there side.
I was able to still do the whole Sunday ticket thing, but you might find the deals slightly less favorable from a contract depending who you get. I would call and say you’re moving will they move your stuff free and they usually say ya with a contract.
skol asylum
Footballguy
Now in the last 5 months of my contract where they are paying me $13 a month for service, the Xtra package and HBO. I doubt I'll get $155 credits a month again next time but it's sure been nice.
flapgreen
Footballguy
Moving and getting directv transferred over. Customer service is a nightmare now. Multiple Indian folks I've been moved between. First call to move internet was 45 minutes long. Said I had to call a different number for TV. Called for TV and they said they had no record of moving internet. Total 1hr 15min on 2nd call. . First part of this call lasted 20 minutes and the lady said she had to transfer me to someone else and start over. Smh. All 3 Indian folks that I could barely understand.
flapgreen
Footballguy
Finally got switched over to the new address. Fiber for the first time. Awesome.
I talked to the guy hooking up the Satellite about customer service. He said they've now switched over all customer service reps that work for Directv to Bangladesh and similar type places. No more talking to someone you can communicate with easily. That's very unfortunate. Customer service has always been a big selling point for me with Direct.
I talked to the guy hooking up the Satellite about customer service. He said they've now switched over all customer service reps that work for Directv to Bangladesh and similar type places. No more talking to someone you can communicate with easily. That's very unfortunate. Customer service has always been a big selling point for me with Direct.
skol asylum
Footballguy
https://www.cordcuttersnews.com/atts-ceo-wants-you-to-cancel-directv-now-directv/amp/
This article seems like bad news to me. I wonder if that means they are going to crack down on those of us who do the cancel and re-up for all the good deals yearly dance.
This article seems like bad news to me. I wonder if that means they are going to crack down on those of us who do the cancel and re-up for all the good deals yearly dance.
Bull Dozier
Footballguy
Interesting. When I had issues with DTV about a month ago I was speaking with people with heavy southern accents. Same communication barrier as I could hardly understand them either.
Fishboy
Footballguy
What a train wreck Direct TV has been. Long time uVerse customer and got tired of the pricing game every couple of years and every store I walked into some salesperson for Direct TV getting me to switch. Finally at Costco about 6 weeks ago and caved in and agreed to the switch. What a comedy of errors that has happened since.
I figured they are both now AT&T, shouldn't be much difference. Well, after about 6 technician visits and hours and hours and hours on the phone, the service still doesn't work.
1 - Installation tech shows up Saturday morning at 8am, when my scheduled install was for the next Tuesday. I agree to go ahead and just do the install. All was fine when he left, had a picture, etc - but no On Demand or Rewind, as that takes 24-48 hours to populate since that comes in via the internet.
2 - On Demand and Rewind has never worked in 6+ weeks. I've now had 5 Direct TV techs and one AT&T internet technician at my house. Direct TV says it's an internet thing. The internet says it's a Direct TV thing.
3 - Since my internet is AT&T and Direct TV is AT&T, they somehow can't figure out how to combine my billing. Now I've lost my "bundle" price on the internet. First month my internet went from the $40 bundle price to $60. AT&T can't figure out how to combine my accounts since the uVerse was under my wife's name and the Direct TV is under my name. We tried to get them to transfer the internet to my name and then combine accounts, but it's 2 different systems in the AT&T billing world. So now the internet has gone up to $75 in month 2.
4 - When signing up at Costco, I was supposed to get a $200 Costco cash card. Today, a $100 Visa Debit card shows up.
I've been escalated to the Office of the President at AT&T for weeks now. It's getting quite comical, as every part of this process has gone horribly wrong. I still don't have On Demand/Rewind. They are completely baffled as to what my issue is. But at least they've credited me the entire first full month and adding on some movie packages as well.
If it wasn't for my wife, I'd have cut the cord by now.
I figured they are both now AT&T, shouldn't be much difference. Well, after about 6 technician visits and hours and hours and hours on the phone, the service still doesn't work.
1 - Installation tech shows up Saturday morning at 8am, when my scheduled install was for the next Tuesday. I agree to go ahead and just do the install. All was fine when he left, had a picture, etc - but no On Demand or Rewind, as that takes 24-48 hours to populate since that comes in via the internet.
2 - On Demand and Rewind has never worked in 6+ weeks. I've now had 5 Direct TV techs and one AT&T internet technician at my house. Direct TV says it's an internet thing. The internet says it's a Direct TV thing.
3 - Since my internet is AT&T and Direct TV is AT&T, they somehow can't figure out how to combine my billing. Now I've lost my "bundle" price on the internet. First month my internet went from the $40 bundle price to $60. AT&T can't figure out how to combine my accounts since the uVerse was under my wife's name and the Direct TV is under my name. We tried to get them to transfer the internet to my name and then combine accounts, but it's 2 different systems in the AT&T billing world. So now the internet has gone up to $75 in month 2.
4 - When signing up at Costco, I was supposed to get a $200 Costco cash card. Today, a $100 Visa Debit card shows up.
I've been escalated to the Office of the President at AT&T for weeks now. It's getting quite comical, as every part of this process has gone horribly wrong. I still don't have On Demand/Rewind. They are completely baffled as to what my issue is. But at least they've credited me the entire first full month and adding on some movie packages as well.
If it wasn't for my wife, I'd have cut the cord by now.
flapgreen
Footballguy
Seems to be the direction they're going. Was hoping it wouldn't change once AT&T took over, but it appears it was only just a matter of time.
flapgreen
Footballguy
My communication involved switching to a new address and upgrading the internet. They couldn't do it all at the same time. Called one number for TV. Then they said I would have to call a different for internet. 2 phone calls to get switched over last a total of 1 hr 45mins. Complete opposite of my experience with DTV over the last 8 years.
Fishboy
Footballguy
My experience x100.
Getting my service to work, let alone my billing combined is beyond something AT&T can figure out.
I'm dealing with the Office of the President now. Their regular customer service outside the United States was beyond worthless
Only good part is the more I #####, the more $$ they refund.
Hell, at this point they can't even figure out how to add HBO to my account. Total ineptitude.
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Mrs. Rannous
Footballguy
End of an era.
Bull Dozier
Footballguy
Oh I agree. I had the same issues, just with people in the states. Had to switch people multiple times (had an error message on screen, no change to service). Every time they pass you to a new person you have to reverify your identity and that whole rigamarole. Definitely not what it used to be.
shuke
Black Ice Skeptic
Got an email today from DirecTV today that said, "Thank you for contacting DIRECTV. We are processing your change of service request."
I called and asked about it, and rep said my account was "upgraded" with some movie pack that is free for 3 months and am I okay with that? I asked what happened after 3 months and she said I'd be charged monthly for it. I said I didn't want it and asked how it was added and she said it showed I called two days to add it.
What is this sketchy bull####?
I called and asked about it, and rep said my account was "upgraded" with some movie pack that is free for 3 months and am I okay with that? I asked what happened after 3 months and she said I'd be charged monthly for it. I said I didn't want it and asked how it was added and she said it showed I called two days to add it.
What is this sketchy bull####?
Mrs. Rannous
Footballguy
I have no idea, but it happened to me too. Pitched a fit and they gave me a discount on HBO (which I did actually already have). Still not worth it.
Brony
Footballguy
This is confirming everything I expected after hearing that AT&T was taking over DirecTV.
The bizarre thing is how/why their customer service is so consistently awful for so many years. If you have a customer that's been on the line for 30+ minutes, maybe, just maybe, you should stop ####ing them around, figure out a solution offline and get back to the customer.
The bizarre thing is how/why their customer service is so consistently awful for so many years. If you have a customer that's been on the line for 30+ minutes, maybe, just maybe, you should stop ####ing them around, figure out a solution offline and get back to the customer.
Bull Dozier
Footballguy
Haven't had this happen to me with DirecTV yet, but I had it happen to me with Xfinity three times. The firs two times, I got a bill for triple my monthly bill. Looked at the detail and home phone had been added and a couple hundred dollars of international calling had been done without my knowledge. Both times I called and said this wasn't me and I didn't add it and they took it off. The third time I spent over an hour talking to managers about how this could have been added without my consent and basically accused them of scamming me. Got a fat discount for a extended period of time.shuke said:
I'm guessing this is a widespread scam either with the providers knowledge, or tacit consent by not really caring how it is happening.
Mrs. Rannous
Footballguy
seahawk 17
Footballguy
Let the yearly game begin. I called the movers connection. They advised me my 55.00 credit from last year was ending. There would be a new 12 month agreement to transfer service. No NFL ticket offer, and a movers fee of 199.00.
I waited 4 days and called to cancel tonight. I advised that I was getting absolutly nothing in return for moving my service, other than a new contract and an additional fee. I let them know I was only with them for the Ticket, and I can bundle services with Xfinity and get redzone.
No offer made and they now only cancel at the end of your bill cycle. My service wont be turned off until June 22.
I now await for my win back call. I will post an update.
I waited 4 days and called to cancel tonight. I advised that I was getting absolutly nothing in return for moving my service, other than a new contract and an additional fee. I let them know I was only with them for the Ticket, and I can bundle services with Xfinity and get redzone.
No offer made and they now only cancel at the end of your bill cycle. My service wont be turned off until June 22.
I now await for my win back call. I will post an update.
skol asylum
Footballguy
The article I posted said they were more than happy to let deal seekers like you go. Keep us updated.
seahawk 17
Footballguy
Just read it. Interesting to see where they draw the line. I am spending an estimated 3700 a year. I have my tv/cell bundled, premiere package, and tons of PPV.
DA RAIDERS
Footballguy
called today, as my promo had fallen off. i wasn't calling to get the ticket. part of my call, was actually to ensure that the auto payments for the ticket didn't start up. so i made sure to cancel it now. i'm not even going to really push for it this year. i don't really care. 
the call was simply to lower my bill. $136/mo is too much for f'ing tv
talked to one lady, she immediately credited me $50. she went to look into what other deals she could get me and we were disconnected. she was really nice. :(
called back, got some dude from where i grew up. he seemed new. also really nice. at first, he said there were no promotions showing up for my account. he put me on hold 3 times to go talk to other people and see what he could do for me. i was on hold for a long time. 10+ minutes on one of them. but he came back with $30/mo off for 12 months. no contract. with the bonus of the first ladies $50, i got $80 off this months bill. i'll take it. i may call about the ticket, but probably not. after 18 years or so, i'd rather have my sundays.
the call was simply to lower my bill. $136/mo is too much for f'ing tvtalked to one lady, she immediately credited me $50. she went to look into what other deals she could get me and we were disconnected. she was really nice. :(
called back, got some dude from where i grew up. he seemed new. also really nice. at first, he said there were no promotions showing up for my account. he put me on hold 3 times to go talk to other people and see what he could do for me. i was on hold for a long time. 10+ minutes on one of them. but he came back with $30/mo off for 12 months. no contract. with the bonus of the first ladies $50, i got $80 off this months bill. i'll take it. i may call about the ticket, but probably not. after 18 years or so, i'd rather have my sundays.
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Johnny Rock
Footballguy
Pet Peeves — even before AT&T
DVR software is ancient, slow, clunky, and still worse than TiVo circa 20 years ago.
They manipulate the original air dates so even if you only want to record new programs, it records reruns as well.
More Recent—
They turned off my auto pay resulting in me having to call to pay. Happened twice.
Not looking forward to the discount dance this year.
DVR software is ancient, slow, clunky, and still worse than TiVo circa 20 years ago.
They manipulate the original air dates so even if you only want to record new programs, it records reruns as well.
More Recent—
They turned off my auto pay resulting in me having to call to pay. Happened twice.
Not looking forward to the discount dance this year.
flapgreen
Footballguy
Tell me moreCut the cord over a year ago.
Players Club IPTV with all sports packages = $8/mo
dancingbones
Footballguy
My discounts from last year expire at the end of this month (July).
Set my cancellation date for 8/1 & will see what happens. I plan on actually letting the service disconnect & then if they have a great win back offer that includes ST Max I will consider it. Will let you know how it turns out. Good luck all
Set my cancellation date for 8/1 & will see what happens. I plan on actually letting the service disconnect & then if they have a great win back offer that includes ST Max I will consider it. Will let you know how it turns out. Good luck all
![[icon]](/data/avatars/m/5/5167.jpg?1660313464){kind=avatar}
[icon]
Insoxicated
1) get fire TV
2) Select an IPTV provided from Troypoint’s website (I use players klub, and Kodi Solutions for a total of $13/mo but will cancel PK ($8) now that KS ($5) is back online). Follow instructions to install.
3) Enjoy every channel, sports package, premium channel, and PPV event for $60/year.
need2know
Footballguy
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[icon]
Insoxicated
It’s easy to set it up and test it out while keeping DTV as backup... in case you don’t love it.
1) occasionally you can hit buffering issues due to your connection or traffic on their end. It varies day to day but for good providers it is rare to very rare.
2) If you’re a channel surfer, this probably isn’t for you. The ease/speed of changing from channel to channel is not on par with DTV, and even might be a bit cumbersome.
3) the EPG (TV guide) is pretty good for most channels but isn’t as good as DTV.
That said... it’s $5/mo....
need2know
Footballguy
Wingnut
Footballguy
Don't need a DVR if you also install a free app like Cinema HD, which has pretty much every TV show and Movie. Just search what you want to watch and even newest TV episodes are up like a day after they air. Just pick a stream and go. You can save favorite shows and movies for quick navigation.
I have FIOS cable but don't have any premium channels so I pay $8/month for Limitless IPTV. Every live sporting event, PPV, all the movie channels and a ton of channels from around the globe, and I have Cinema HD for movies and TV shows on demand. There's pretty much nothing I can't watch whenever I want.
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[icon]
Insoxicated
Cinema APK is your DVR. Most any show or move on demand.
I don’t watch non-live sports so that’s not really a concern.
Fire TV has a DVR option for all OTA channels.
Titans_fan
Footballguy
So, we are moving at the end of the month. I've done the "Negotiation Mamba" every year, but wondered if there was any advice for this somewhat unique circumstance. I'm out of contract and in the last month of credits from last year.
I wouldn't mind a free upgrade to their 4k receiver, even though the channel selection in 4k is sparse at best. Maybe future-proofing a little? I've heard about a significant charge to move, even though they advertise to call them and they'll make the process easy.
Anybody have any experience with moving? Best to cancel and reup or negotiate?
I wouldn't mind a free upgrade to their 4k receiver, even though the channel selection in 4k is sparse at best. Maybe future-proofing a little? I've heard about a significant charge to move, even though they advertise to call them and they'll make the process easy.
Anybody have any experience with moving? Best to cancel and reup or negotiate?
need2know
Footballguy
Yeah you can def get some good stuff for moving. You will have to do a bit of a dance but when I moved I got the ticket, discounts and hardware. Get it all done in one call
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Titans_fan
Footballguy
Thanks @need2know. How far in advance did you call? We're moving on 7/29 and I don't think the new house has a dish.
Just to confirm, you didn't cancel but just called and told them you were moving, correct? Assuming based on the free stuff, there was no additional fees for the move, correct?
Just to confirm, you didn't cancel but just called and told them you were moving, correct? Assuming based on the free stuff, there was no additional fees for the move, correct?
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