Dear eTopps Community,
We want to follow up on our earlier communication regarding the eTopps closure and directly address questions you may have relating to shipping and packaging. First, we sincerely apologize for any concerns this may have caused. We’ve taken your feedback seriously and have implemented changes. Moving forward:
- All cards will be shipped in hard cases or top loaders.
- Each package will be secured with eTopps stickers and authenticated with appropriate labels.
While these steps may extend fulfillment times, they are necessary to ensure quality. Please note that some orders may take longer to ship, though we will work to complete shipments as quickly as possible.
Lastly, we’ve also heard your feedback regarding unavailable cards and the store credit process. Starting August 26, 2025, the Topps.com store credit you receive for any unavailable card will be the greater of $1.50 per card or its fair market value, as determined by Topps.
If you’ve already received store credit, don’t worry — you’ll receive an additional adjustment based on this updated policy within the next 2–3 weeks.
As a reminder, eTopps program will come to an end on September 30th, 2025, at which point your account will be locked. If you haven’t already, please log in to your account and close out your portfolio by September 30th, 2025. If no selection is made by that date, you will forfeit your portfolio, and store credit will be the only option available.
We greatly appreciate your patience and understanding as we complete this final stage of the eTopps journey, and we look forward to sharing new product experiences with you in the future.
Thank you,
Topps Collector Support