Best Buy can kiss my fanny good-bye (1 Viewer)

[General Malaise]

Are there any CliffNotes for this?

Sure. Best Buy made me mad. But it was my fault. All the same, I acted like a child and have a bruised knee and reputation today.

 

[SundaysRule]

Can I add my Best Buy story?My dishwasher broke and we needed a new one. I went to several stores in the area and all of them had awful service so I walked out. I decided to go to Best Buy.Check out their selection. Nice. Simple. Easy. I walk over to the salesman and ask him a few questions about the machines I was looking at - nothing too technical. He was very helpful, a real nice guy.I decide to buy a dishwasher. The guy walks me over to his computer console to go through the paper work. During the paperwork process, I tell him I am going to buy the delivery/installation package. He is happy with that. He informs me that delivery and installation is scheduled for Tuesday between 10 and 2. Ok, I say, and I continnue to fill out paperwork.Then it hits me. Excuse me, I say. Tuesday is the day after Labor Day. Are you sure Tuesday is a good day, or will it actually end up being Wednesday because of the holiday? No, he says. Tuesday it is. Delivery and installation. Everything nice and neat for you Mr. Yankeefan sir. Thank you Mr. Dishwasher salesman, I have enjoyed working with you to this point.As we are finishing up I ask once again for the delivery/installation info. I am nice and honest with him. Listen, Mr. Dishwasher dude. I have to take that day off of work, so your sure that it will be there and installed tuesday, sometime before 10-2? Yup. There is no need to question me, for I am the Best Buy Dishwasher God.Who am I to continue to challange God?I couldn't stay home that day, so my wife does. At noon I get a phone call at the office.Wife: You will never believe this.Me: What?Wife: The dishwasher installers were here.Me: Good. How does it look? The colors match and everything is all good I assume.Wife: Nope. It is at this point that she tells me the story that has created my rage against Best Buy that continues to this day. It went something like this[Knock on door]Wife: HelloMoron 1: Hi, we're here to install the dishwasher.Wife: Oh, ok. The kitchen is just on your left here, so rollit right in there. We already removed the old one so you can't miss the hole where it goes.Moron 1: No, ma'am, we are here to install the dishwasher. We don't have it.Wife: Huh?Moron 1: We just install the dishwasher, someone else delivers it. Since you don't have it, we can schedule another installation date. Our next availible day is 3 weeks from today.At this point I get the phone call.I call Best Buy. True enough. When you purchase a dishwasher from them, one person delivers it and then another person comes and installs it. I am livid.I leave the office and go to Best Buy to find Mr. Dishwasher God. I ask him why I was not told about the stupid delivery/installation tag team number thingy. He says it is standard practice for the store. He then walks over to his little computer, and in what he had to assume was something that was going to make me feel better, he told me that delivery will be tomorrow (Wednesday, not Tuesday) because of the holiday, and that he could reschedule installation 3 weeks from today.He assumed wrong.I asked to speak to his boss. Boss gave me the same crap. I asked to speak to his boss. He wasn't there. I demanded that the dishwasher be delivered to my house today and that it be installed today. Nope. Sorry. When we tell you that it will be delivered and installed on Tuesday, we really mean it will delivered on Wednesay by one group of people, and that the installer guy would get there 24 hours early and then have to reschedule three weeks later. Thanks for coming to Best Buy.Nope.I demand my money back on the spot and tell them to go screw, I don't want their dishwasher. Sorry, sir. You can't have your money back because the dishwasher is in transit. Explain to me how I should care about that in any way? You see sir, you own the dishwasher. We can't give you your money back until you get the dishwasher and then bring it back to the store. I have to bring it back? Yup. Just fit it in your car, it will fit even though it takes a truck to deliver it. And then carry it in yourself and then you can stand in line with it over there in the Disgruntled Customer Service area and then we can see about giving you your money back. Oh, and someone needs to be there when they do deliver it because they can't just leave it there, meaning you need to take a day off of work.Goody! At this point blood is rushing to my face so fast that I probably looked like the ceiling in Nightmare on Elmstreet 1 during the death of Johnny Depp.I demand my money back again. I get nothing. I start raising my voice so that others can hear me. Nothing. I continue to demand my money back at the top of my lungs until I notice peopl leaving the area and/or the store. Still nothing. I regroup to fight another day.I go home and stop payment on my credit card. Sorry, can't do that. They already got their money. So I went back to the store and demanded to see the highest ranking person there the next day (and still no dishwasher). After a screaming match and I'm sure a few comments about this guys lack of brain power, they finally agree to give me my money back - AFTER I BRING THE #### THING BACK!I tell them that I will not be doing that because I will not accept delivery. They say fine, then you have to wait until the warehouse gets it back a few days later, then it will take a week or so for the paperwork to get here and then you can have your money back. I threaten to go get my lawyer and a bullhorn and make their lives hell until they give me my money back. This was stupid and childish, and it didn't work. Which is fine because a lawyer couldn't do anything at that point anyway.So, I go to the office and walk down to the Consumer Affairs office. The director likes me. I like her. Political allies and all that. I tell her the story. She calls Best Buy and tells them that they can either give me my money back or face an investigation - a legitimate one - for this service, and also an inquiry from the BBB. They tell her that I can have my money.I go straight to the store where I don't get any service save another attempt at a run around. After an hour I finally get the ball rolling for my money back. I am then told that I have still have to accept delivery on the dishwasher and return it. I tell them it will be a cold day in hell before I do either and if they want it back they can either stop delivery or go get it themselves. They try to tell me that I will be charged for it if it is delivered and not returned. I dare them to try. As I was walking out Dishwasher God was standing by the door. I wanted to kick him. I didn't. I regret that.Two days later - 4 after it was supposed to be delivered and after they had the chance to stop it - the dishwasher is sitting on my front stoop. Just left there. No one signed for it. I called Best Buy and told them that their piece of shat machine is on my stoop and they better move it before someone steals it. They try to tell me I have to return it myself. I hang up on them after laughing.It was picked up a few hours later. And even though I went through all the paperwork to get my money back, it wasn't credited back to my card for some reason for a few more days - so each day I called the store and tried to make every single ignorant stupid peon iun that godforsaken hell of a store cry their eyes out until death just to make them feel bad for what they did to me.I finally got my money back, then filed a formal complaint with the Consumer Affairs office and the BBB. I hope they got fined. The day that company goes bankrupt I will have a party with popcorn. I hope the CEO goes to federal pump me in #### prison for 100 years and some nice cellmates.I hate that store.

That does it, I'm off to Best Buy to do up the house.Sounds like fun

Wow...even ill admit that dishwasher story was pretty f-ed up on BBs part.Did u ever get a new dishwasher?

 

[Capella]

Time to hop in and cause terror.

GM WAS WRONG WRONG WRONG WRONG.

What gives you the right to be a jerk? What gives you the right to flip people off? What gives you the right to just trash the place? What gives you the right to be a ####ing jerk?

Oh, they were being a jerk to you eh GM? Well, two wrongs NEVER make a right; your parents should have told you that.

8 F-ing Bucks. You know what? You could have instead given that Lion King DVD as a gift to someone else, or you could just taken the 12 bucks. But instead, you make a fool of yourself in front of your peers.

GM, when I worked in retail, we had a name for different types of customers.

1. We had the "Stealing B####es" These people would rob us blind if we weren’t paying attention. They would switch tags, open packaging, and steal our pricing guns so they could chance the prices electronically as well.

2. "Honest D###heads". People who honestly bought our stuff, lost the receipt because they are dumb ####, and made our lives a living hell because they couldn't even run their own lives. And the thing was we felt for them. We understood their problem, but we couldn't do anything because the "Stealing B####es ruined it for everyone else. We understood exactly what your problem is, but you couldn't keep your life in order, and you felt like being a jerk about it.

Also, this is another reason why I when I do drink Alcohol, I do it sparingly. I have seen so many situations where people just slam down beer, shots, and whatever and they make things worse for themselves just for 1-3 hours of happiness. I have seen so many times where someone gets dead drunk, and they end up fighting someone else, in a car wreck, or ruining someone else.

I came back from college the other day and I went to the movies with my friend Dave. We picked up Dave's friends Rich, Zach, and JP and we went to the movies. Rich pulls out a huge bottle of hard liquor and he and Zach just throw it back while we were in the car and finished it by the time we got to the movies. Needless to say, we went into McDonalds (food before the movie) and Rich told this group of black kids that "it must suck to be on Welfare". If it wasn't for me and Dave there to get everyone out, Rich and Zach would have been TOAST.

minor hijack in progress

:rotflmao: :rotflmao: :rotflmao: :rotflmao: at least some of this should make it into a sig.

 

[CGRdrJoe]

Time to hop in and cause terror.

GM WAS WRONG WRONG WRONG WRONG.

What gives you the right to be a jerk? What gives you the right to flip people off? What gives you the right to just trash the place? What gives you the right to be a ####ing jerk?

Oh, they were being a jerk to you eh GM? Well, two wrongs NEVER make a right; your parents should have told you that.

8 F-ing Bucks. You know what? You could have instead given that Lion King DVD as a gift to someone else, or you could just taken the 12 bucks. But instead, you make a fool of yourself in front of your peers.

GM, when I worked in retail, we had a name for different types of customers.

1. We had the "Stealing B####es" These people would rob us blind if we weren’t paying attention. They would switch tags, open packaging, and steal our pricing guns so they could chance the prices electronically as well.

2. "Honest D###heads". People who honestly bought our stuff, lost the receipt because they are dumb ####, and made our lives a living hell because they couldn't even run their own lives. And the thing was we felt for them. We understood their problem, but we couldn't do anything because the "Stealing B####es ruined it for everyone else. We understood exactly what your problem is, but you couldn't keep your life in order, and you felt like being a jerk about it.

Also, this is another reason why I when I do drink Alcohol, I do it sparingly. I have seen so many situations where people just slam down beer, shots, and whatever and they make things worse for themselves just for 1-3 hours of happiness. I have seen so many times where someone gets dead drunk, and they end up fighting someone else, in a car wreck, or ruining someone else.

I came back from college the other day and I went to the movies with my friend Dave. We picked up Dave's friends Rich, Zach, and JP and we went to the movies. Rich pulls out a huge bottle of hard liquor and he and Zach just throw it back while we were in the car and finished it by the time we got to the movies. Needless to say, we went into McDonalds (food before the movie) and Rich told this group of black kids that "it must suck to be on Welfare". If it wasn't for me and Dave there to get everyone out, Rich and Zach would have been TOAST.

minor hijack in progress

:rotflmao: :rotflmao: :rotflmao: :rotflmao: at least some of this should make it into a sig.

I agree with Crapella.

 

[PAO]

Sometimes, grown men get angry when they aren't being treated the way they should. I know it's not right and I know it's not cool. But sometimes, smart, rational people can act irrational when they aren't being treated fairly. maybe one day, you'll take exception to being told you can't have something when you feel deep down you are entitled to it.

When I first read the thread, I thought making a scene at the store was childish, but then I went to the movies last night and had the audacity of asking for an extra popcorn bag because I like putting the dill pickle flavour on my popcorn and the old lady like the white cheddar.When I made this ridiculous request of asking for a $0.03 bag, after spending over $40, the clerk told me they can’t do that. I asked why and they said that they use the bags to keep track of inventory, but I could go over to the candy stand and use one of the candy bags. Knowing that she was going to stay on company line, thanks to this thread, I said fine and went looking for a manger.I go towards the candy stand and the bags are no bigger than a Ziploc bag. I find a manager and ask him why I can’t get an extra bag. He tells me that they use the bag to track inventory. I then tell him I don’t really care how they track inventory; all I want is an extra $0.03 bag. He responds with “a million people come to the theatre every year and if everyone got an extra bag, it would cost the theatre lots of money if everybody got an extra bag.”Fantastic. The manger has juts told me I’m just ONE of the million people who come to the theatre. I proceed to tell him that this is ridiculous and I won’t be coming back here again. He then raises his eye brows, says alright and walks away. This guy is willing to lose a customer over a THREE CENT bag.I tell I think he’s an idiot and walk directly towards the concession stand. I know he’s watching me so I order a bag of popcorn, pay for it and then I turn around, look him straight in the eye and dump it all over the floor. I walk back to my girlfriend, who’s holding our original bag of popcorn, and divide it into my new bag, put on my favorite topping and went into my theatre.The moron manger just stood there and didn’t do a thing. My girlfriend thought I was silly for wasting money on the second bag of popcorn, but it helped release a bunch of anger. I won’t be going back there ever again and I’m writing a letter to the head of the theatre chain to let them know about how they are losing a customer over a $0.03 popcorn bag. I know they’ll send a free movie voucher, which I’ll use, but I went be back after that.Anyone else ask for an extra popcorn bag?BTW: Last Samurai isn’t very good.

 

[reg]

http://search.freefind.com/find.html?id=67...&query=best+buy

 

[scoobygang]

Anyone else ask for an extra popcorn bag?

I used to work at a consession stand for a movie theater and I had to say the same thing with softdrink cups. Our "courtesy cups" for those who wanted tap water or to share out a soda were about the size of dixie cup. We had to offer the same excuse about inventory. It was annoying, especially since the markup on a soda was so ridiculous.And while there were plenty of customers I hated (especially the ones who would complain to me about prices, as if AMC compensated for my minimum wage salary by letting me set prices), I was always sympathetic to that complaint. I'd give them an extra cup if a manager wasn't snooping around. We never had any inventory crises.

 

[General Malaise]

Sometimes, grown men get angry when they aren't being treated the way they should. I know it's not right and I know it's not cool. But sometimes, smart, rational people can act irrational when they aren't being treated fairly. maybe one day, you'll take exception to being told you can't have something when you feel deep down you are entitled to it.

When I first read the thread, I thought making a scene at the store was childish, but then I went to the movies last night and had the audacity of asking for an extra popcorn bag because I like putting the dill pickle flavour on my popcorn and the old lady like the white cheddar.When I made this ridiculous request of asking for a $0.03 bag, after spending over $40, the clerk told me they can’t do that. I asked why and they said that they use the bags to keep track of inventory, but I could go over to the candy stand and use one of the candy bags. Knowing that she was going to stay on company line, thanks to this thread, I said fine and went looking for a manger.I go towards the candy stand and the bags are no bigger than a Ziploc bag. I find a manager and ask him why I can’t get an extra bag. He tells me that they use the bag to track inventory. I then tell him I don’t really care how they track inventory; all I want is an extra $0.03 bag. He responds with “a million people come to the theatre every year and if everyone got an extra bag, it would cost the theatre lots of money if everybody got an extra bag.”Fantastic. The manger has juts told me I’m just ONE of the million people who come to the theatre. I proceed to tell him that this is ridiculous and I won’t be coming back here again. He then raises his eye brows, says alright and walks away. This guy is willing to lose a customer over a THREE CENT bag.I tell I think he’s an idiot and walk directly towards the concession stand. I know he’s watching me so I order a bag of popcorn, pay for it and then I turn around, look him straight in the eye and dump it all over the floor. I walk back to my girlfriend, who’s holding our original bag of popcorn, and divide it into my new bag, put on my favorite topping and went into my theatre.The moron manger just stood there and didn’t do a thing. My girlfriend thought I was silly for wasting money on the second bag of popcorn, but it helped release a bunch of anger. I won’t be going back there ever again and I’m writing a letter to the head of the theatre chain to let them know about how they are losing a customer over a $0.03 popcorn bag. I know they’ll send a free movie voucher, which I’ll use, but I went be back after that.Anyone else ask for an extra popcorn bag?BTW: Last Samurai isn’t very good.

:rotflmao: :rotflmao: :rotflmao: SEE! It feels good to say "#### YOU" sometimes.

 

[General Malaise]

http://search.freefind.com/find.html?id=67...&query=best+buy

So.....BBY isn't in the business of customer service?

 

[PAO]

Anyone else ask for an extra popcorn bag?

I used to work at a consession stand for a movie theater and I had to say the same thing with softdrink cups. Our "courtesy cups" for those who wanted tap water or to share out a soda were about the size of dixie cup. We had to offer the same excuse about inventory. It was annoying, especially since the markup on a soda was so ridiculous.And while there were plenty of customers I hated (especially the ones who would complain to me about prices, as if AMC compensated for my minimum wage salary by letting me set prices), I was always sympathetic to that complaint. I'd give them an extra cup if a manager wasn't snooping around. We never had any inventory crises.

I can understand giving out crappy cups to people who just want water and aren't buying anything else, but I just paid $15.00 for a bag of popcorn and two pops. A $0.03 bag isn't going to hurt their profit of $14.00 off of me.

 

[reg]

So.....BBY isn't in the business of customer service?

Take em to small claims court like this lady wants to do: http://www.complaints.com/may2002/complain...ay.may29.33.htm

 

[Politician Spock]

Xnought, Political Spook....are you listening to this?

Sometimes, grown men get angry when they aren't being treated the way they should. I know it's not right and I know it's not cool. But sometimes, smart, rational people can act irrational when they aren't being treated fairly. maybe one day, you'll take exception to being told you can't have something when you feel deep down you are entitled to it.

Again...Best Buy is a store. It needs customers to stay afloat. Call me crazy, but I live under the belief that these stores should treat their customers like gold. Maybe I'm nuts for thinking that, but if Nordstrom or Bloomingdales or Macy's or Fred Meyer can do it, so can Best Buy.

I am listening to this. I hear Yankee and Legion talk about issues that were caused by Best Buy (assuming this in Legions case as details were not provided) and they went up the chain of command. In both of their cases it sounds like the general manager who could rectify the inconvenience Best Buy created for Yankee and Legion chose not to and that is bad business. I am not going to split hairs and argue about what percentage of issues this occurs in, but I beleive more times than not the general manager will fix the situation for the customer. If they don't then the business should fail. In your case however, YOU created the problem, not Best Buy, and YOU choose to act like an #### in response to the simple task of being informed what the store policy is. Part of being an adult is knowing when it is appropriate to express your emotions.

 

[Gringoloco]

...they said that they use the bags to keep track of inventory

Fairly common practice. At the GW Forum, the vendors did the same thing. They tracked their drinks by the number of cups. This was done in part, I believe, to prevent staff from giving away drinks etc. Every spilled cup (by the EE) had to be reported.

 

[660]

I love Best Buy. But that could be because I am smart enough to keep my reciepts on all purchases until the package is opened, and all all large purchases. I find I have less problems with people and places in life if I use a little thought.

 

[urbanhack]

Sometimes, grown men get angry when they aren't being treated the way they should. I know it's not right and I know it's not cool. But sometimes, smart, rational people can act irrational when they aren't being treated fairly. maybe one day, you'll take exception to being told you can't have something when you feel deep down you are entitled to it.

When I first read the thread, I thought making a scene at the store was childish, but then I went to the movies last night and had the audacity of asking for an extra popcorn bag because I like putting the dill pickle flavour on my popcorn and the old lady like the white cheddar.When I made this ridiculous request of asking for a $0.03 bag, after spending over $40, the clerk told me they can’t do that. I asked why and they said that they use the bags to keep track of inventory, but I could go over to the candy stand and use one of the candy bags. Knowing that she was going to stay on company line, thanks to this thread, I said fine and went looking for a manger.I go towards the candy stand and the bags are no bigger than a Ziploc bag. I find a manager and ask him why I can’t get an extra bag. He tells me that they use the bag to track inventory. I then tell him I don’t really care how they track inventory; all I want is an extra $0.03 bag. He responds with “a million people come to the theatre every year and if everyone got an extra bag, it would cost the theatre lots of money if everybody got an extra bag.”Fantastic. The manger has juts told me I’m just ONE of the million people who come to the theatre. I proceed to tell him that this is ridiculous and I won’t be coming back here again. He then raises his eye brows, says alright and walks away. This guy is willing to lose a customer over a THREE CENT bag.I tell I think he’s an idiot and walk directly towards the concession stand. I know he’s watching me so I order a bag of popcorn, pay for it and then I turn around, look him straight in the eye and dump it all over the floor. I walk back to my girlfriend, who’s holding our original bag of popcorn, and divide it into my new bag, put on my favorite topping and went into my theatre.The moron manger just stood there and didn’t do a thing. My girlfriend thought I was silly for wasting money on the second bag of popcorn, but it helped release a bunch of anger. I won’t be going back there ever again and I’m writing a letter to the head of the theatre chain to let them know about how they are losing a customer over a $0.03 popcorn bag. I know they’ll send a free movie voucher, which I’ll use, but I went be back after that.Anyone else ask for an extra popcorn bag?BTW: Last Samurai isn’t very good.

Popcorn Bags (scroll to the bottom of the page)I think you are underestimating the cost of popcorn bags. Regular cost for these bags is around $0.38 per bag. However, the movie chains obviously get quantity and corporate discounts, but I'm sure they pay between $0.10 and $0.20 per bag.

 

[TenTimes]

This thread and ***las Toys R Us thread should get married and have babies. Their babies would be too lenient when they should be strict, and too strict when they should be lenient. They would start businesses in which they would keep the customers that only want to take advantage of them, rip them off, and they would drive away the customers who can't take their overly strict, very cautious policies.

 

[PAO]

Popcorn Bags (scroll to the bottom of the page)I think you are underestimating the cost of popcorn bags. Regular cost for these bags is around $0.38 per bag. However, the movie chains obviously get quantity and corporate discounts, but I'm sure they pay between $0.10 and $0.20 per bag.

Great detective work. So I guess that you'll be losing a customer over a $0.10 popcorn bag...

 

[General Malaise]

Xnought, Political Spook....are you listening to this?

Sometimes, grown men get angry when they aren't being treated the way they should. I know it's not right and I know it's not cool. But sometimes, smart, rational people can act irrational when they aren't being treated fairly. maybe one day, you'll take exception to being told you can't have something when you feel deep down you are entitled to it.

Again...Best Buy is a store. It needs customers to stay afloat. Call me crazy, but I live under the belief that these stores should treat their customers like gold. Maybe I'm nuts for thinking that, but if Nordstrom or Bloomingdales or Macy's or Fred Meyer can do it, so can Best Buy.

I am listening to this. I hear Yankee and Legion talk about issues that were caused by Best Buy (assuming this in Legions case as details were not provided) and they went up the chain of command. In both of their cases it sounds like the general manager who could rectify the inconvenience Best Buy created for Yankee and Legion chose not to and that is bad business. I am not going to split hairs and argue about what percentage of issues this occurs in, but I beleive more times than not the general manager will fix the situation for the customer. If they don't then the business should fail. In your case however, YOU created the problem, not Best Buy, and YOU choose to act like an #### in response to the simple task of being informed what the store policy is. Part of being an adult is knowing when it is appropriate to express your emotions.

alright dude. how many times are you going to call me to the carpet on this?I get it. I'm just the worst human ever for losing my receipt and assuming I would be able to get my money back, losing my cool and acting like an ####

 

[NY/NJMFDIVER]

Needless to say, we went into McDonalds (food before the movie) and Rich told this group of black kids that "it must suck to be on Welfare". If it wasn't for me and Dave there to get everyone out, Rich and Zach would have been TOAST.

minor hijack in progress

Another bunch of Boston racists. This story is about as true as your Midnight Madness tale.

 

[Politician Spock]

alright dude. how many times are you going to call me to the carpet on this?

I can't answer that, but I will say if you ask me if I am listening, I will respond again.

 

[Cruiser]

I get it. I'm just the worst human ever for losing my receipt and assuming I would be able to get my money back, losing my cool and acting like an ####

You handled it much better than I would have GM. :chokehold:The popcorn bags - The popcorn bags are a way of keeping the concession stand people honest. You start with 200 bags, your register shows you sold 180, so you should have 20 bags at the end of the night. If there are less than 20 bags left, someone may have been skimming the sales without recording them. It the way the accountants set up controls. Now the manager should have sense enough to track how many complimentary bags he has given away. He just too #### lazy or ignorant.

 

[Drugrunner's Alias]

Here is my Circuit City Story:I was a Best Buy customer for years, but mostly because I didn't know any better. That was just the place I went. I don't buy alot of electronics, and I am not a Tech kind of guy in the slightest. Give me an AM radio with ESPN playing, and I'll be happy.Over the years, Best Buy did make some money on me though. A low end computer a number of years ago, a couple of DVD players, a few Video games, and a big Screen TV just off the top of my head.Never had a nice thing to say about Best buy, but never had a bad thing to say either.So I am dating a new gal, and we need something or other from a Best buy like store. She proceeds to tell me how she was mistreated and disrespected at Best Buy a while back, and that she won't shop there anymore. She also states that Circuit City is a wonderful place with good people. I don't really care, I'll go anywhere.So, off we go to Circuit City. Now I remember what it was for. We got DSL, and my old crappy 4 year old E-Machine (CHEAPEST I COULD FIND) computer doesn't have an Ethernet card, and I need one.We pick up the Ethernet card, and I go home and try to make it work. No dice, opened up the Box, put it in, but it won't work. Call the Store, and get the Sales guy that helped me, he says bring the whole box in.Right about here, I need to state that I never had a Sales guy help me at Best Buy before except for two occasions. The first was when I was buying a TV, and they wanted to sell me the Warranty, the second was with this old crappy computer, and I still got the Warranty scam. And they are persistent about it. I bought a Digital Camera and a Video Recorder without one bit of help. Best buy never has enough people around to assist you if you don't want to wait around forever. And I won't. In and Out, that's the way I like it.So, At Circuit City, I got help, went home to install the card, and when I couldn't figure it out (Wouldn't work), I got to talk to my salesman on the phone, and he told me to bring the whole box in. I bring in my Old box, over which I received much kidding and harassment. I actually liked the fact that the sales guys were comfortable enough to kid around some.So here I am walking around with the ugliest, oldest, cheapest computer you are going to see, and all I can say when they ask me how they can help me is "Make it work". I am NOT a tech kind of guy.Now, I smoke at my Computer, and the box is covered in Black Smoke Film. It's a 633 Celeron with 64 ram, and 128KB Cache E-Machine. Everyone in the store is getting a kick out of it. Long story short, I didn't push the Ethernet card all the way in. Salesman opened up my Machine, pushed it in firm, and it worked. While he was there, he cleaned up my registry, removed a bunch of startup programs, and fixed various other things. Mind you, this isn't over in the tech area, this is right on the sales floor. The guy just helped me out. End result: I can use DSL, total cost to me for his service to make it work: ZeroA couple of months later, My computer isn't running the greatest, and I have a couple of new games that my Computer isn't powerful enough to play properly. I call the same guy, and he says bring the box back in, and he'll take a look at it. So in I come. He opened it up, added a couple of Memory Cards, sifted through my Registry, Cleaned a bunch of stuff up, and it was humming along at lightening speed. We even played on of the games I couldn't get to work together. Total Cost to me: Just the Hardware, no service cost, and we did this right on the sales floor again that night. No dropping off the Computer and you can pick it up 5 days. Infact, he said it might take him a bit, so the Girlfriend and I went to Chillies for dinner, came back, and he had it fixed. HOW FREAKING COOL IS THAT?Sometime after that, I updated my DirectTV to add another room. Bought an extra Box at a yard sale for 3 bucks, so what the heck. I thought I needed a splitter, so off to Circuit City again. My Guy wasn't there, but I spoke to a Manager. Got the Splitter. OK, long story short, a Splitter is not what you actually need to make it work. Bunch of technical stuff, but you actually just burn up splitters, destroying them. You need to run a second line from the Dish. But I didn't know that. Over the course of the next 3 weeks, I burned up 3 of these $25 splitters, returned all three, all three times without a receipt, never a question asked. And I am the one that destroyed them, it's not that they were defective.Another time in Circuit City, I was looking at a VCR/DVD Combination player. Asked the manager what he was going to do to earn my business, and the guy threw in a Optical Mouse. Which is great, because all the Roller-ball mice I've ever had would clog up with Cigarette ash, and I'd either have to spend 10 minutes every week cleaning them out, or just get a new one and start the process all over again. I've never had a problem with the Optical one. I like Free stuff.Went to Circuit City to buy a cordless optical mouse for the girl friend. We saw one in a Best Buy add for a good price and headed out. Once at Circuit City, we realized that we forgot the Best Buy add to get the matching price. The salesman we were working with jumped on a computer, went to the Best Buy Website, found the add, and gave us an even better mouse than Best buy had at the same price.Infact, every time I go into Circuit City to buy anything, I now ask the sales guy to run a check on their competition to see if anyone has it for a better price. Each and every time since I have started doing this, the sales guy goes and brings up a bunch of competitors web sites looking for a better price to match it. It's actually happened a couple of times, and seriously, I didn't have a clue that a better price was out there. I just asked, and Circuit City researched everything for me, and let me keep money in my pocket.I won't buy from any other place for as long as I live. Circuit City almost treats me better than I treat myself.And for the record, I have stopped a member of Management at Circuit City 3 times now over the past year to say how happy I am with them and their Employees.

 

[GStrot]

General,I would start by sending e-mails here:Investor Contacts: Jennifer Driscoll, Vice President of Investor Relations(612) 291-6110 or jennifer.driscoll@bestbuy.com Shannon Burns, Senior Investor Relations Manager(612) 291-6126 or shannon.burns@bestbuy.com Or you can go to the top and send it to the Vice-Chairman and CEO:bradbury.anderson@bestsbuy.comBut, really calls are best. You would be surprised who you can actually get in touch with. I wouldn't mention the tipping over the display or the bad attitude.

 

[Sam Quentin]

I had a nightmare with BBY when I purchased a dishwasher from them.long story short, I won't be going back there for a long time.

 

[Maulers]

I had a nightmare with BBY when I purchased a dishwasher from them.long story short, I won't be going back there for a long time.

Thats it? Thats all the story we get?Details man details!!!

 

[jplvr]

I want to thank whoever (whomever... I never get that one right and I don't care) put up that Acts of Gord site. I got absolutely nothing accomplished at work today.

 

[Sam Quentin]

I want to thank whoever (whomever... I never get that one right and I don't care) put up that Acts of Gord site. I got absolutely nothing accomplished at work today.

yeah thanks for thataddictive site -- productivity killer :(

 

[The Z Machine]

Back when I worked reatil for minimum wage (Blockbuster Music) I remember thinking "I am going to try and help as few people as possible today". Seriously, they did not pay me enough money to care. I worked the register and answered questions if people asked me. I was not about to go around the store poking my nose into people's browsing habit to ask if they need help. If they are too shy to ask for help, F THEM! Grow some sack. Otherwise, I'll run this register and that's it bub. Oh and when you shcedule me on New Year's Eve until 10:00 PM after I told you I'd liek to get off in the afternoon, I'm walking out the door.

 

[NinerDownUnder]

I want to thank whoever (whomever... I never get that one right and I don't care) put up that Acts of Gord site. I got absolutely nothing accomplished at work today.

*bows*Thank you, thank you I'll be here all week...... Its a great site isn't it

 

[bentley2]

Time to hop in and cause terror.

GM WAS WRONG WRONG WRONG WRONG.

What gives you the right to be a jerk? What gives you the right to flip people off? What gives you the right to just trash the place? What gives you the right to be a ####ing jerk?

Oh, they were being a jerk to you eh GM? Well, two wrongs NEVER make a right; your parents should have told you that.

8 F-ing Bucks. You know what? You could have instead given that Lion King DVD as a gift to someone else, or you could just taken the 12 bucks. But instead, you make a fool of yourself in front of your peers.

GM, when I worked in retail, we had a name for different types of customers.

1. We had the "Stealing B####es" These people would rob us blind if we weren’t paying attention. They would switch tags, open packaging, and steal our pricing guns so they could chance the prices electronically as well.

2. "Honest D###heads". People who honestly bought our stuff, lost the receipt because they are dumb ####, and made our lives a living hell because they couldn't even run their own lives. And the thing was we felt for them. We understood their problem, but we couldn't do anything because the "Stealing B####es ruined it for everyone else. We understood exactly what your problem is, but you couldn't keep your life in order, and you felt like being a jerk about it.

Also, this is another reason why I when I do drink Alcohol, I do it sparingly. I have seen so many situations where people just slam down beer, shots, and whatever and they make things worse for themselves just for 1-3 hours of happiness. I have seen so many times where someone gets dead drunk, and they end up fighting someone else, in a car wreck, or ruining someone else.

I came back from college the other day and I went to the movies with my friend Dave. We picked up Dave's friends Rich, Zach, and JP and we went to the movies. Rich pulls out a huge bottle of hard liquor and he and Zach just throw it back while we were in the car and finished it by the time we got to the movies. Needless to say, we went into McDonalds (food before the movie) and Rich told this group of black kids that "it must suck to be on Welfare". If it wasn't for me and Dave there to get everyone out, Rich and Zach would have been TOAST.

minor hijack in progress

do i need to dignify this with a response? too late I guess.I get now why people call you a doooooooche bag.

Actually, they call hiim a post padder.

 

[Gambler]

Come on GM,If I was Best Buy you wouldn't get squat without a receipt. So take the 8 buck loss and forget it.

 

[RoarinSonoran]

Here's my Best Buy horror story (of sorts). Last Friday, my wife and I went to BB to get some more memory cartridges for the GameCube that Santa brought. They were out. Well, ok, let's see what Gameboy Color and Advanced games they have. "Excuse me Miss, do you have any Gameboy Color games?" "<I forget her exact answer, but it was basically 'no'>" Well ok, not a problem. We then look at the GBA games. Oh wait, here's a Gameboy Color game! WTF! We ask another employee if they have any more, and he directs us a little further down the aisle.....three feet away from where I asked the first dingbat. We had a game in hand and were running out of possible purchases. Waiting in a 40ft line for one item was not high on our list, so we put the game back and went to Circuit City. We found just about everything we wanted, with no waiting at checkout.I think GM's eight bucks was more than covered by this lost sale. Rest easy GM.

 

[General Malaise]

Come on GM,If I was Best Buy you wouldn't get squat without a receipt. So take the 8 buck loss and forget it.

gambler, please. you're old enough to remember a time when customers were valued. bar codes and stickers clearly indicated it was a Best Buy DVD. All I wanted was store credit for the full amount. not cash.again...the fact that BBY will sell this DVD two times for $19.99 is a joke. period.

 

[Sister Havana]

If you guys like the Acts of Gord site (thanks for posting it, I'd forgotten all about it!), you'll love this site: Customers Suck. Name is pretty self-explanatory.

I haven't posted a lot there, but I am Sister Havana on those boards.

 

[NY/NJMFDIVER]

If you guys like the Acts of Gord site (thanks for posting it, I'd forgotten all about it!), you'll love this site: Customers Suck. Name is pretty self-explanatory.I haven't posted a lot there, but I am Sister Havana on those boards.

God, about 10 posts there makes me wanna slap half those punks upside the head. I'm sorry doing your job is putting you out so much. I just read one about a guy who was upset someone called asking for his stores hours, assuming that everyone should know them. WTF???

 

[top dog]

I want to thank whoever (whomever... I never get that one right and I don't care) put up that Acts of Gord site. I got absolutely nothing accomplished at work today.

:rotflmao: What a great site! So far this is my favorite quote..

"Next time I see you, I'm going to kick your ###!"

"Oh no! Not 'next time!' Anything but 'next time!' Much better than 'oh, right now.' Have a good day. Bike's to your left."

 

[Marauder]

I know I'm a little late jumping in on this discussion and I haven't read all the responses but here's my 2 cents.While I sympathize with GM, I think he's wrong. Many of us have gotten used to the liberal return policies that have become prevalent at many stores over the last 20 years or so but that is all changing and its changing very quickly. I think you would be surprised to learn how many of the major chains have adopted a similar policy over the last year or so (most of them). The reason is simple, they've been losing millions of dollars a year due to customer fraud by people taking advantage of the liberal return policies by doing things like buying something at one store on sale and returning it to another store where its selling at full price, etc. I know this because I worked in the IT department for a nationwide retail chain for ten years and part of what I worked on was security reporting systems. You'd be surprised at how many different return fraud variations some people come up with.In addition, as far as not having the reciept, nobody expects you to save all your receipts forever but come on, when you buy Chrismas gifts you don't save your reciepts? I sure do. Its not that hard to throw your receipts into a drawer until you're sure your not going to need to return anything. To me thats just common sense. Is it not?

 

[NinerDownUnder]

General,I would start by sending e-mails here:Investor Contacts: Jennifer Driscoll, Vice President of Investor Relations(612) 291-6110 or jennifer.driscoll@bestbuy.com Shannon Burns, Senior Investor Relations Manager(612) 291-6126 or shannon.burns@bestbuy.com Or you can go to the top and send it to the Vice-Chairman and CEO:bradbury.anderson@bestsbuy.comBut, really calls are best. You would be surprised who you can actually get in touch with. I wouldn't mention the tipping over the display or the bad attitude.

If you call any of these numbers I'll bet you'll be placed on hold...And I bet the hold music is "Money For Nothing"

 

[NinerDownUnder]

More pearls of wisdom from Gord.....

<Ring>"Gamer's Edge""Yes, I dropped off a resume last week, and you just mailed it back to me. Why?""Because I marked it. You failed.""Why did you do that?""Because it was a god awful resume. You even gave your last name two different spellings, listed the wrong area code, had your work experience in random order, and had no less than 20 spelling mistakes on the first page.""It wasn't that bad.""Yes it was. That's why I gave it an 'F'. Look at it! Not one part of it didn't have at least one error. That's why there is red all over it.""Does this mean I don't get a job?""That would be correct. I try not to hire ######ed monkeys."

:rotflmao: :rotflmao: :rotflmao: I sometimes wonder if Gord = Comic Book Guy

 

[Drugrunner's Alias]

If you guys like the Acts of Gord site (thanks for posting it, I'd forgotten all about it!), you'll love this site: Customers Suck. Name is pretty self-explanatory.I haven't posted a lot there, but I am Sister Havana on those boards.

After reading a large number of posts on this site, I now feel justified to call the posters there morons. Have you read some of this? I jumped on the "editorial page" thinking there might be something worthwhile from a level headed person, and I was gravely disappointed.OK, Here's a good one! Edit to add this Gem: :rotflmao: http://www.customerssuck.com/action.php?ac...=csedit&page=04

"I'll Be Your Waitress"By JadeHi, I'm Jade; I'll be your waitress thi.. What’s that? No ma'am, this is a non smoking establishment... I know but ever since the city went non smoking we, yes the city... they passed a ban on smoking in this city... yes I know it's silly but.. Next city is 20 miles. ####, this is the third table to stiff me today. I don't get it. I was friendly, got their food correct and on time. I warmed their baby bottle in the microwave for them. I caught their toddler before he reached the street. Fix their desert because it wasn't as big as they expected, and they still stiffed me and left all this rice around the high chair for me to clean up. Hi, my name is Jade and I'll be your waitress this evening, can I please sir don't play with my skirt, may I get you something to drink, perhaps an appetizer to begin with? No sir, I'm not on the list of appetizers. Yes, we have a fully stocked bar, may I get you a PLEASE sir, keep your hands to yourself, get you a drink? A pitcher of Bud Lite? I'll be PLEASE STOP THAT ::sigh:: No ma'am, I'm not your waitress, but I will check and see why your food is taking so long. Joe, my ticket shows I needed 3 Enchilada Dinners, not 3 Enchiladas. Oh COME ON I know you speak English. Please Joe, just this once don't screw with me, I know you, oh CRAP. Tres Enchilada DINNERS DINNN-ERS por favor? Did he call me a puta? Hi, my name is Jade and I'll be your waitress this evening, may I get you something to drink while you're looking at the menu?.......... May I get you something to drink?............... Hello?............... I'll come back when you're ready, ok?...... ok? I'm sorry ma'am, could you repeat that order, it's getting pretty noisy in here. No ma'am, I was listening, but with the menu in front of your face and those men over there getting rowdy, it's a little difficult to hear.... um, yes ma'am, I heard that just, no ma'am, I don't need you to spell it out for me. A buck? A lousy stinking dollar? The ticket was $95 and I ran my ### off for those ungrateful sons of ok if I start letting them get to me now I'm screwed. Be thankful they left a buck Jade, most of these bastards don't believe in tipping. Keep smiling Jade, keep that fake phony happy ### smile on. Rent is due this weekend. Here's your drinks gentlemen, have you found anything from the menu yet? No I'm sorry sir, we don't offer *that* kind of service here. I'll come back to get your orders when you're ready. Joe, que pasa, donde esta mi ORDER?? Don't shrug and smile at me dammit. THANK you. What? Yes, that's my table. What do you mean he said I was rude?? My god, he was grabbing my butt, I told him to please stop it! He said I told him to piss off when he asked for a refill?? You know better than that, how long have I worked for you? I don't care if he is a customer, that doesn't make everything he says true, and everything I say a lie! Oh you are kidding, you can't be serious? Ok, ok FINE. I'll finish and then I'm out of here. Joe, hey JOE! INS just showed up, run RUN! Excuse me ma'am? No, I'm still not your waitress, but I found out why your food was taking so long. The cook became violently ill in the back and vomited and they're trying to clean up the place. Yes, it is pretty disgusting. Oh no, I don't blame you a bit. Please come again, I'm sure he'll be fine soon! Excuse me ma'am? Yes, I got your order just fine, I turned it in a little bit ago. I just wanted to let you know that the next time you go out to eat, and the waitress tries to take your order, if you would put that ####### menu down and LOOK at her and actually speak to her, rather than mumbling into your menu as if you were too good to give her the time of day, you probably won't have to repeat yourself. Hi guys, how are the drinks? Listen, I just wanted to thank you for lying to my boss like that. You see, I was really thinking you were both the biggest pair of sloped foreheaded, mouth breathing, pair of penis heads I've ever seen in my life, and I wouldn't care if you were waving $100s in my direction, I wouldn't let you cop a feel in a million years, and if you hadn't told my boss I cursed at you, I wouldn't have been fired, and I wouldn't have been able to tell you two ##########s the way I really feel. Thanks boys! ::turning on pa system:: Attention diners. We have a minor emergency and need everyone to evacuate the building immediately. There is no need for alarm, please just form a single file line and exit the rear door that says EXIT over it. We apologize for the inconvenience, but when you're dealing with a huge gas leak, it's best to... oh.. No need to panic folks

:rotflmao:

 

[Jason Wood]

I didn't have the time to read through all nine pages, so if this has been stated, forgive me. BUT, I told my wife about this story last night and before I was even finished with the anecdote, she responded by saying, "He didn't have his receipt? It's standard procedure at most stores to give you the lowest price available if you don't have a receipt, that's not BB policy, that US retail policy."Not being anywhere near the shopper she is (GB Mrs. Woodrow), I was a bit surprised to hear this but understood that it's a policy put into place to keep stores from getting ripped off.Cheers

 

[Yankee23Fan]

blah blah blahDown with Best Buy!

 

[MelvinTScupper]

blah blah blahDown with Best Buy!

Richard Schulze - net worth 2.5B (and that's just in the stock he still owns)Oh, and the guy who laughed about BB not having any of the items, and 40 people waiting in line, while CC had all the items, and no waiting.I doubt anyone at BB is worried about that.tia

 

[Politician Spock]

If you guys like the Acts of Gord site (thanks for posting it, I'd forgotten all about it!), you'll love this site: Customers Suck. Name is pretty self-explanatory.I haven't posted a lot there, but I am Sister Havana on those boards.

I was pretty disapointed by the site. Gord is hilarious with pretty much every incident, and the customersucks site just seems like a place to vent with or without humor.When I was at the CompUSA customer service desk, I worked with a guy named Bob who could have a career as a comedian. For some reason corporate turned CompUSA into "rebate central". If the manufacturer didn't have a rebate on a product, CompUSA created it's own rebate for it. So pretty much every customer was expecting a rebate after their purchase. Problem was only half the rebates ever got processed correctly, which of course brought the other half of our customers to the customer service desk. Everyone in the store knew all we could do was process the complaint which would require investigation, and being that customers are now a fast food generation, telling them that their issue will be processed and investigated was never the immediate resolve they wanted. So things sometimes got out of hand and Bob had some classic momments with these. The most memorable one was when a customer who started swearing like an #### asked Bob "What kind of Mickey Mouse operation are you running here?", to which Bob looked the customer straight in the eye and said "Well sir, Disney is a multi-billion dollar corporation." The customer paused for a moment, looked down, and then walked out shaking his head. I and other employees broke out in tears. Bob then walked into the managers office and said "Um... I'm going to get a complaint."

 

[MelvinTScupper]

For some reason corporate turned CompUSA into "rebate central".

should be it's own pollAre rebates the scam of the new millenium?

 

[Bob Sacamano]

I can't believe I'm just now reading this thread. But more than anything, I am shocked people here think GM was wrong.

Yes, he acted immaturely after the fact. He freely admitted this. Yes, he should have kept his receipt and avoided the situation entirely. He admitted this.

Is it an unacceptable request, however, to have it proven to you that the refund you are getting is the appropriate amount? They obviously had some means of identifying that this DVD sold for $12 recently. Why not share that with the customer upon request and placate him?

#### Best Buy. I am digging an extra deep hole for all Best Buy employees.

 

[MelvinTScupper]

Is it an unacceptable request, however, to have it proven to you that the refund you are getting is the appropriate amount? They obviously had some means of identifying that this DVD sold for $12 recently. Why not share that with the customer upon request and placate him? .

I'm not sure who you are arguing for. They have NO PROOF that GM paid a certain amount, beyond a sticker on the box. Was the markdown at the register? Who knows....NO ONE HAS PROOF. BBY gets scammed by people all the time.....and considering GM's attitude towards them, why would they give a #### if he ever comes back? They're busy enough pleasing the people who know how to follow the rules.If he paid with a credit card, they can bring it up on the computer. If he didn't, that's his problem.

 

[Politician Spock]

should be it's own pollAre rebates the scam of the new millenium?

Very much so. I am not an accountant but I believe Net Sales reflects what the customer spent before receiving the rebate. As such a stock looks a lot more attractive with greater Net Sales. Thats why publicly held companies seem to utilize them so much. Their net sales are greater than what their customers are actually net spending (assuming they eventually get the rebate). I really don't think they intend to screw over customers by making it so they don't get the rebate, but it is assumed in the cost of the rebate program that some people won't send in the rebate.

 

[Politician Spock]

Is it an unacceptable request, however, to have it proven to you that the refund you are getting is the appropriate amount? They obviously had some means of identifying that this DVD sold for $12 recently. Why not share that with the customer upon request and placate him?

It's not an unacceptable request at all. A customer would in all likely hood been shown that information. An #### however is shown nothing but the door. It's quite obvious in GM's post that he was already swearing at the employees before he asked to be shown proof of the $11.99 price. The manager told him if you continue to curse I won't help you. GM decided to continue cursing. You act like a customer you are treated like gold. You act like an ####, you are treated like an ####.

 

[Bob Sacamano]

Incidentally, my own Best Buy story goes like this:

Around February of last year I received a birthday present from my sister. She got me 2 DVDs. A nice gesture, but they were DVDs I did not want. Rather than let her know that, I thought I would return the DVDs and let her continue to think she got me a gift I enjoyed. My sister buys ALL her electronics at Best Buy. I know that's where she got these (Although the partially torn stickers with the prices removed were a pretty good indicator as well), so I took the DVDs to Best Buy unopened. I was NOT seeking a refund. I wanted a merchandise exchange and would have been ecstatic with whatever the lowest store price was.

After waiting in line for quite a while, the 18 y/o kid working told me it was new stor policy to accept NO exchanges without a receipt. After clarifying that I didn't want money, I wanted a merchandise exchange, I asked to see the manager. He confirmed their new policy was to accept no returns without receipt. I told him I had never heard of a store adopting a policy like that, I thought it was ridiculous, and I couldn't believe a store like Best Buy would do such a thing. I proceeded to ask what they intended to do next Christmas - that they were going to have a nightmare on their hands. His response? "We intend to issue gift receipts with all purchases."

What the hell good is that going to do people in my situation? After that I basically got a #### you from the manager, was told if I didn't like it I could feel free to shop elsewhere, and I left the store with my DVDs in hand.

I ripped off the remainder of the stickers on each item, drove across the street to Target, and exchanged them with no problem whatsoever. The irony in this is that they easily could have re-sold the 2 DVDs I was returning, probably at a greater price than they would have given me in return, while the item I wished to exchange for was a concert DVD that they probably sell about 1 of per year. I have not returned to THAT Best Buy store again, and I won't do so. As a consumer, what other recourse do we really have? Yes, I could waste more of my time #####ing to a manager at a higher level, but at the end of the day it simply isn't worth it to me. It does me no harm to shop elsewhere.