I know that DMV bureaucracy is a total cliche at this point, but man is the Florida HSMV giving me the runaround!
Background: In February I got in a car accident that was totally my fault. I had the option of taking a driver's ed course in order to avoid getting points on my license, which I did, and finished by April. The online school said they would automatically submit the paperwork to the state, which they did, but apparently I was also supposed to print out the certificate of completion and mail it to the county clerk's office.
So last week I get a notice from HSMV that my license will be suspended as of Nov. 13 for failure to pay. Should be no problem to go on the website and submit my proof of completion, right? Nope, no way to do that. I can go on the website and pay the remaining fine ($18), but if I do that I'm pretty sure I'll get the points.
OK, so I'll call customer service and ask what to do. There's a state customer service number on the letter I got, as well as numbers for the county clerk's office. State number has a voicemail that says no one is available to take my call. Can't leave a message or request a callback or anything. Have called a bunch of times and never was able to get anyone. County clerk number directs me to call a different number. Call that, go through the various phone-tree mazes, and finally reach a page that tells me my license is suspended and I have to go deal with it in person. But then I realize if you wait through all the phone tree options, you can press zero to speak with an operator. So I do that, and am told no one is available to take my call and I can't leave a voicemail.
At this point, it seems my only option is to make an appointment with the clerk's office -- which I have, for this Thursday -- bring in all my paperwork and hope they will accept my proof of completion. What an enormous waste of my time and theirs!