Can't login to main FBG site (1 Viewer)

[Scoresman]

This morning I was logged off the main footballguys site and now my username and password are not working. The password reset link is also not sending any emails. Didn't see any way to resolve this other than posting here? Thanks.

 

[JohnnyU]

This morning I was logged off the main footballguys site and now my username and password are not working. The password reset link is also not sending any emails. Didn't see any way to resolve this other than posting here? Thanks.

On your password reset it could have sent the email to your junk / spam folder. Check for that.

 

[TheWinz]

My FBG home page looks completely different right now.

 

[Desert_Power]

Submit a request – Footballguys.com

sportsguys.zendesk.com

 

[Skipdog77]

Sorry, GB. You've been visited by The Turk. Hand in your playbook, and the exit is over there to the left.

 

[Scoresman]

Submit a request – Footballguys.com

sportsguys.zendesk.com

Thanks. I submitted a request through this form.

 

[Hot Sauce Guy]

Didn’t Joe just post that the site would be down? I could swear I saw a post about that.

 

[Scoresman]

Didn’t Joe just post that the site would be down? I could swear I saw a post about that.

That was yesterday.

 

[Uruk-Hai]

Didn’t Joe just post that the site would be down? I could swear I saw a post about that.

It's back up for me. It was down yesterday and this morning.

 

[JoeSteeler]

Is anyone able to access the rookie rankings? I get an error when I try. Was fine yesterday.

 

[socrates]

Is anyone able to access the rookie rankings? I get an error when I try. Was fine yesterday.

Fantasy Football Rookie Rankings - Footballguys

Fantasy football rankings

www.footballguys.com

 

[Raging weasel]

I can only access the site on my phone. On my computer won't accept my name and password.

 

[rzrback77]

I got to projections, but they are presented differently (on cell phone).

Right now, I see offensive projections submitted only from Jason Wood and Bob Henry. Are we anticipating additional projectors for offense (QB, RB, WR, TE)?

 

[JoeSteeler]

Is anyone able to access the rookie rankings? I get an error when I try. Was fine yesterday.

Fantasy Football Rookie Rankings - Footballguys

Fantasy football rankings

www.footballguys.com

Thanks that link works! For some reason when I click rankings >rookie rankings I get an error.

 

[Simon Shepherd]

Submit a request – Footballguys.com

sportsguys.zendesk.com

thank you for posting this. Let me just say this is the 100% best way to report issues to us. We have a new website today, we've tested thoroughly but issues will always slip through the cracks. We have a team at helpdesk waiting to help and they know how to escalate issues to me for fixing. Thanks all.

 

[eighsse2]

This morning I was logged off the main footballguys site and now my username and password are not working. The password reset link is also not sending any emails. Didn't see any way to resolve this other than posting here? Thanks.

Banned for an unhealthy obsession with spreadsheets.

 

[JoeSteeler]

Is anyone able to access the rookie rankings? I get an error when I try. Was fine yesterday.

Fantasy Football Rookie Rankings - Footballguys

Fantasy football rankings

www.footballguys.com

Thanks that link works! For some reason when I click rankings >rookie rankings I get an error.

Working now

 

[fatness]

I can only access the site on my phone. On my computer won't accept my name and password.

Same here.
I reported it using the link above, got a reply from Ryan, that didn't fix the issue, I replied. I'll wait to hear from him again tomorrow.

 

[TDCommish]

Anyone able to sync their leagues?

 

[joey]

Anyone able to sync their leagues?

SAME! I JUST put in a ticket for that thru the support link

 

[waiver wire]

i had to google football forums tonight to get in

 

[Hot Sauce Guy]

I also cannot log into my FBG account.

As I have a start-up draft starting Friday, I’m very hopeful that I’ll be able to access the rankings.

 

[Penguin]

Anyone able to sync their leagues?

SAME! I JUST put in a ticket for that thru the support link

I did the same, sync is not working

 

[JoeSteeler]

Anyone able to sync their leagues?

No

 

[Joe Bryant]

I apologize as we're having site trouble this morning after yesterday's maintenance. We hope to have it back online soon.

Apologies for the trouble - our folks are working on it now.

 

[Scoresman]

Site's up for me but I still cant login. Support has reset my password for me, but the login form appears to be broken. Clicking login does nothing. It spins for a second then just sits there, no error message and not logging me in.

I will say though, support's response times are excellent considering this is in the middle of a site upgrade.

 

[Matt Carey]

Site's up for me but I still cant login. Support has reset my password for me, but the login form appears to be broken. Clicking login does nothing. It spins for a second then just sits there, no error message and not logging me in.

I will say though, support's response times are excellent considering this is in the middle of a site upgrade.

Can you please reply to your ticket, and we'll get your login corrected?

 

[Scoresman]

Site's up for me but I still cant login. Support has reset my password for me, but the login form appears to be broken. Clicking login does nothing. It spins for a second then just sits there, no error message and not logging me in.

I will say though, support's response times are excellent considering this is in the middle of a site upgrade.

Can you please reply to your ticket, and we'll get your login corrected?

Just did. Thanks!!

 

[fatness]

Site's up for me but I still cant login. Support has reset my password for me, but the login form appears to be broken. Clicking login does nothing. It spins for a second then just sits there, no error message and not logging me in.

Exact same issue I'm having.

 

[menobrown]

I can login fine but takes some effort pulling up a player page.

Want to ask can we please have DOB listed for players instead of age on their player page?

 

[Scoresman]

My issue just got resolved. Looks like it was a sitewide issue that got fixed. Those of you who can't login, try again now.

 

[Scoresman]

@Joe Bryant just want to say that your support staff response times are superb. Usually support via email can get lost in the void or take days to resolve. I had multiple back and forths over the last 24 hours to get this fixed. Amazing!

 

[quick-hands]

I apologize as we're having site trouble this morning after yesterday's maintenance. We hope to have it back online soon.

Apologies for the trouble - our folks are working on it now.

saw my first Bryant boat last Saturday. good looking

 

[Joe Bryant]

@Joe Bryant just want to say that your support staff response times are superb. Usually support via email can get lost in the void or take days to resolve. I had multiple back and forths over the last 24 hours to get this fixed. Amazing!

Thank you, that's super kind of you to say. Matt and his team work really hard and it's nice to see good results. Customer service is a challenge as by definition, people are unhappy to start wtih or they wouldn't be there. But Matt does a nice job of turning things around. Thank you for sharing.

 

[Joe Bryant]

Is it working ok for everyone else?

If you're having trouble, please go to www.footballguys.com/help and click "contact support" and they'll do their best to help.

 

[fatness]

Yeah, they're pretty responsive and they pay attention to what I explained to them. So add another thumbs up and thank you for them from me.

 

[Joe Bryant]

Yeah, they're pretty responsive and they pay attention to what I explained to them. So add another thumbs up and thank you for them from me.

Thank you very much.

 

[TDCommish]

It is not working for me. I haven't been able to sync leagues since it went down for maintenance yesterday.

Ryan escalated it to the development team. Just bad timing as I'm in the middle of two drafts.

 

[ipljeff]

My league and rankings won't sync either. Overall works but individual positions fail.

 

[Penguin]

Still not syncing for me either

 

[Joe Bryant]

Thanks y'all. @ipljeff and @Penguin please make sure you visit www.footballguys.com/help and click "contact support" and they'll do their best to help.

 

[Penguin]

Thanks y'all. @ipljeff and @Penguin please make sure you visit www.footballguys.com/help and click "contact support" and they'll do their best to help.

I contacted last night and they replied they are experiencing the same issue on their end, so they are aware

 

[TDCommish]

Might be helpful if someone posts here if they get their leagues to sync since no one from FBG has indicated when this will be fixed.

 

[joey]

Thanks y'all. @ipljeff and @Penguin please make sure you visit www.footballguys.com/help and click "contact support" and they'll do their best to help.

I contacted last night and they replied they are experiencing the same issue on their end, so they are aware

Same. I have a ticket in for league sync being broken. They’re responsive but it’s not fixed yet.

 

[Penguin]

Thanks y'all. @ipljeff and @Penguin please make sure you visit www.footballguys.com/help and click "contact support" and they'll do their best to help.

I contacted last night and they replied they are experiencing the same issue on their end, so they are aware

Same. I have a ticket in for league sync being broken. They’re responsive but it’s not fixed yet.

Being in IT for 25+ years (Not on en enterprise level but at the largest Global carrier in the world) Maybe a back out of the recent upgrade would rectify this until the code could be verified

 

[Penguin]

We've run into issues all the time after code upgrades, I've had issues where over 50 million residential and another 2 million enterprise companies have been affected due to a natural disaster or huge fiber cuts if not dual fiber cuts

 

[Penguin]

Sorry to all, this sounds more like a software issue, I jumped the gun

 

[candian fantasy guy]

I am getting a bad gateway error on all of my devices. However, the best part of this site, the shark pool, it’s still alive!

 

[Raging weasel]

I am getting a bad gateway error on all of my devices. However, the best part of this site, the shark pool, it’s still alive!

Same

 

[Joe Bryant]

Sigh.

Sorry everyone. We’ll get on this.