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GM's thread about nothing (13 Viewers)

-fish- said:
My dry cleaner now has free pick up and delivery and an iphone app that lets you schedule them, and also tells you when your clothes are ready if you want to go in and pick them up.

How is it that my dry cleaner is providing me better customer service than just about every other company I deal with?
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Feels like I've told this story here before, but hey, it's been three years of GMTAN (woot) so whatever. My dry cleaner in Chicago once snagged a sweater I had left. When I came to pick up my dry cleaning, the guy very apologetically admitted their error but told me he had checked the label of the sweater, gone to the store where I bought it, and bought me a new sweater. No ####, brand-new sweater. Probably the single best customer service I've ever experienced.

I miss those guys. :kicksrock:

 
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Dry cleaning is a commodity business but its also one where location is key. In other word, if you have a dry cleaning business and gain a customer, that customer will stay with you as long as they are treated well enough to not try the place further away. The quality of cleaning is generally the same and since it is a consumable, the Dc business only needs to earn your business one time to get recurring revenue. Of all the businesses out there serving consumers, it shouldn't be remotely shocking that a good dry cleaner is able to build a quality business through being attentive to customers. The cost of a new sweater is nothing compared to the $1 per shirt or $2 per slacks they earn ever other week for the duration of your living nearby.

 
Abraham said:
Dry cleaning is a commodity business but its also one where location is key. In other word, if you have a dry cleaning business and gain a customer, that customer will stay with you as long as they are treated well enough to not try the place further away. The quality of cleaning is generally the same and since it is a consumable, the Dc business only needs to earn your business one time to get recurring revenue. Of all the businesses out there serving consumers, it shouldn't be remotely shocking that a good dry cleaner is able to build a quality business through being attentive to customers. The cost of a new sweater is nothing compared to the $1 per shirt or $2 per slacks they earn ever other week for the duration of your living nearby.
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Saying it's a commodity, and saying it is based on location, is directly opposed to saying that it builds a quality business by being attentive to its customers. This entire post actually makes no sense.

 
krista4 said:
Abraham said:
Dry cleaning is a commodity business but its also one where location is key. In other word, if you have a dry cleaning business and gain a customer, that customer will stay with you as long as they are treated well enough to not try the place further away. The quality of cleaning is generally the same and since it is a consumable, the Dc business only needs to earn your business one time to get recurring revenue. Of all the businesses out there serving consumers, it shouldn't be remotely shocking that a good dry cleaner is able to build a quality business through being attentive to customers. The cost of a new sweater is nothing compared to the $1 per shirt or $2 per slacks they earn ever other week for the duration of your living nearby.
Click to expand...
Saying it's a commodity, and saying it is based on location, is directly opposed to saying that it builds a quality business by being attentive to its customers. This entire post actually makes no sense.
Click to expand...
Not at all. People often choose a dry cleaner based on where they live. However, it is a commodity because the quality of work is generally the same regardless of vendor; most cities feature only a handful of cleaners and a lot of resellers. The ONLY way to differentiate is to provide better service in addition to location. No one is driving from Great Lakes to Evanston for a better dry cleaning experience. But they might go two blocks further in town if the experience is a bit better. So doing things like picking up laundry or offering an iPhone app are not value adds in terms of the work being done. But they are value adds in terms of keeping the nearby customer from going a little further away. In other words, open a dry cleaner in a dense neighborhood with low competition and you can be assured of a good business so long as those living nearby are not given a reason to go somewhere else. And providing careful attention and service is the best lock in possible.Eta - think of another consumable, like toner. Many small businesses buy toner at the closest place because the cost is almost always the same at different stores and convenience is key. So how does office max 1 mile away keep you from Office Depot 3 miles away? They offer a rewards card or whatnot. They make sure to have enough registers open and staff on hand. Because if they don't, if you have to wait ten minutes to check out than maybe you start considering going a little further away.
 
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Abraham said:
krista4 said:
Abraham said:
Dry cleaning is a commodity business but its also one where location is key. In other word, if you have a dry cleaning business and gain a customer, that customer will stay with you as long as they are treated well enough to not try the place further away. The quality of cleaning is generally the same and since it is a consumable, the Dc business only needs to earn your business one time to get recurring revenue. Of all the businesses out there serving consumers, it shouldn't be remotely shocking that a good dry cleaner is able to build a quality business through being attentive to customers. The cost of a new sweater is nothing compared to the $1 per shirt or $2 per slacks they earn ever other week for the duration of your living nearby.
Click to expand...
Saying it's a commodity, and saying it is based on location, is directly opposed to saying that it builds a quality business by being attentive to its customers. This entire post actually makes no sense.
Click to expand...
Not at all. People often choose a dry cleaner based on where they live. However, it is a commodity because the quality of work is generally the same regardless of vendor; most cities feature only a handful of cleaners and a lot of resellers.The ONLY way to differentiate is to provide better service in addition to location. No one is driving from Great Lakes to Evanston for a better dry cleaning experience. But they might go two blocks further in town if the experience is a bit better. So doing things like picking up laundry or offering an iPhone app are not value adds in terms of the work being done. But they are value adds in terms of keeping the nearby customer from going a little further away.In other words, open a dry cleaner in a dense neighborhood with low competition and you can be assured of a good business so long as those living nearby are not given a reason to go somewhere else. And providing careful attention and service is the best lock in possible.
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It's just about the least interesting argument one could have on here, so I'll post this and then happily let you have the last word if you'd like (so seriously, have at it), but "commodity", "based on location" (which has much less impact based on the market served) and "based on service" are clearly in conflict. And tellingly, especially if something is a commodity (which I don't necessarily agree with in this context anyway), you have completely neglected price.* You're really not getting the business model here in my opinion, but I'll cede to your great business expertise. :rolleyes:

*In the context of dry cleaning, one might add efficiency as well.

 
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Dang, mama. Eyeroll smilie and everything. Good times.

My view is that dry cleaning service is generally the same regardless of vendor. At least it is in my town. Abc Express picks up from all the dry cleaner storefronts in town and does the actual work. Prices are generally very similar across all storefronts, maybe a few different specials from one place to another. So the cost and quality of work (at least where I live) is almost equal. That makes it a commodity.

So why so people choose a dry cleaner? Location. It is convenient to pickup or drop off. At least where I live I'm not driving four exits away to spend the same money for the exact same service.

UNLESS the service at my chosen nearby location sucks. Lost clothes. Ruined clothes. Etc. that would drive me away. I appreciate that the DC I use gives me the Friday shirt special on Tuesday and sews a button on my pants if one is missing. It's a nice gesture and i appreciate it. It reminds me that they do good work and I'm glad to give them my business.

I'm not familiar with living in an area where dry cleaners have great fluctuations in price and quality. :shrug:

What about my perspective is so worthy of sarcasm and eye rolling?

 
Abraham said:
krista4 said:
Abraham said:
Dry cleaning is a commodity business but its also one where location is key. In other word, if you have a dry cleaning business and gain a customer, that customer will stay with you as long as they are treated well enough to not try the place further away. The quality of cleaning is generally the same and since it is a consumable, the Dc business only needs to earn your business one time to get recurring revenue. Of all the businesses out there serving consumers, it shouldn't be remotely shocking that a good dry cleaner is able to build a quality business through being attentive to customers. The cost of a new sweater is nothing compared to the $1 per shirt or $2 per slacks they earn ever other week for the duration of your living nearby.
Click to expand...
Saying it's a commodity, and saying it is based on location, is directly opposed to saying that it builds a quality business by being attentive to its customers. This entire post actually makes no sense.
Click to expand...
Not at all. People often choose a dry cleaner based on where they live. However, it is a commodity because the quality of work is generally the same regardless of vendor; most cities feature only a handful of cleaners and a lot of resellers. The ONLY way to differentiate is to provide better service in addition to location. No one is driving from Great Lakes to Evanston for a better dry cleaning experience. But they might go two blocks further in town if the experience is a bit better. So doing things like picking up laundry or offering an iPhone app are not value adds in terms of the work being done. But they are value adds in terms of keeping the nearby customer from going a little further away. In other words, open a dry cleaner in a dense neighborhood with low competition and you can be assured of a good business so long as those living nearby are not given a reason to go somewhere else. And providing careful attention and service is the best lock in possible.Eta - think of another consumable, like toner. Many small businesses buy toner at the closest place because the cost is almost always the same at different stores and convenience is key. So how does office max 1 mile away keep you from Office Depot 3 miles away? They offer a rewards card or whatnot. They make sure to have enough registers open and staff on hand. Because if they don't, if you have to wait ten minutes to check out than maybe you start considering going a little further away.
Click to expand...
Sounds like you know what you are talking about, but are too drunk to articulate.
 
Officer Pete Malloy said:
Abraham said:
Tiger Fan said:
Mr. Pickles said:
Bing is watching...
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I see those Bing commercials where people say they like Bing over Google for search results. I can't honestly say there has been a moment where I've been to Bing.
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I heard their search doesn't filter explicit results like google does.
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Yes. If you change the 'safe search' setting on bing it becomes a pretty swell pron video/image search.

Or so I've heard.
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Really? Because got all churchy or something lately with their image search.

 
Abraham said:
Dang, mama. Eyeroll smilie and everything. Good times.My view is that dry cleaning service is generally the same regardless of vendor. At least it is in my town. Abc Express picks up from all the dry cleaner storefronts in town and does the actual work. Prices are generally very similar across all storefronts, maybe a few different specials from one place to another. So the cost and quality of work (at least where I live) is almost equal. That makes it a commodity.So why so people choose a dry cleaner? Location. It is convenient to pickup or drop off. At least where I live I'm not driving four exits away to spend the same money for the exact same service.UNLESS the service at my chosen nearby location sucks. Lost clothes. Ruined clothes. Etc. that would drive me away. I appreciate that the DC I use gives me the Friday shirt special on Tuesday and sews a button on my pants if one is missing. It's a nice gesture and i appreciate it. It reminds me that they do good work and I'm glad to give them my business.I'm not familiar with living in an area where dry cleaners have great fluctuations in price and quality. :shrug:What about my perspective is so worthy of sarcasm and eye rolling?
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It's a combo of location and price point actually. I always ask how much they charge for dress shirts.

 
Ball Son Urchin said:
Two questions flysack...1) What did you mean by I ran you off?2) What does "You won't get them on your side" mean from your latest PM?Long time listener, I've rattled your chains before.
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What's the Canadian take on this dry cleaning embroglio?
 
Trader Joes is selling six pack of beers for $3.99. Why didn't you hippies that love Trader Joes tell me about this sooner? Sure, it's not the best tasting beer but it's drinkable. And it's 5% Alc/Vol (whatever that means).

 
My sons scored a big old bag of candy for Easter and tonight, after a few a tokes and a few $3.99 six pack beers, I broke into their stash. First thing I pulled out was a box of Swedish Fish. Imagine that. Pretty damn good, too. Charv, your people make great fish.

 
Ball Son Urchin said:
-fish- said:
Ball Son Urchin said:
Two questions flysack...1) What did you mean by I ran you off?2) What does "You won't get them on your side" mean from your latest PM?Long time listener, I've rattled your chains before.
Click to expand...
What's the Canadian take on this dry cleaning embroglio?
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I'll be honest, this thread has turned into who can blow who harder. Every so often, someone has an issue and everyone gives the token "we love you, do the best you can" comment...you guys are brutal.This thread makes fun of other FBGs for being posters in the SP, the FFA, it doesn't matter. You went from GMs TAN to "Let's poke fun at everybody and whine about our lives."I honestly get the feeling that a lot of you who post in this thread were the, "I swear, if I ever become popular, I will never treat those cool people the way they treat me" kids that suddenly think they are cool.It's really entertaining.
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Why would I want somebody to blow me hard? That's almost as bad as blowing me with teeth. Would you like a $3.99 Six Pack beer?

 
Ball Son Urchin said:
Mr. Pickles said:
Ball Son Urchin said:
Mr. Pickles said:
Ball Son Urchin said:
Mr. Pickles said:
The glad-handing stops abruptly at dry cleaning. That much is obvious.
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I still want to play you in Scrabble.
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I'm exclusively Words with Friends enabled.
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I'll enable myself. You in?
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Of course. I'm fluorophore.
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I've never played Words with Friends but I'll give it a go.
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Basically the same game.

 
I have a rich uncle who owns a chain of very successful dry cleaners in North Dallas. I worked at one during the summer of my junior year of high school. Apparently owning cleaners pays very well. That's about all I can add to dry cleaning chat. :kicksrock:

I'm hammered and the next 5 days are only going to get worse. Single life is fun, i may have full AIDS now. Appreciate any prayers.

:UrukHandoff:

 
Annyong said:
krista4 said:
Chip report:

I saw the new flavors of Lay's at the BP on Saturday, and decided to try the Sriracha because it sounded delicious and the Cheesy Garlic Bread because it sounded slightly less disgusting than Chicken & Waffles. The Sriracha was a huge disappointment--not very spicy and with quite a bit of sweetness. The Cheesy Garlic Bread tasted a lot like any cheese-flavored chip (i.e., not very good) but a little lighter flavor and with a hint of garlic. Not good but not horrible. I wouldn't eat either again.
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Chicken and Waffles Lays might be the worst chip ever made.
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The BLT flavored chips are not very good either.
 
General Malaise said:
Trader Joes is selling six pack of beers for $3.99. Why didn't you hippies that love Trader Joes tell me about this sooner? Sure, it's not the best tasting beer but it's drinkable. And it's 5% Alc/Vol (whatever that means).
Click to expand...
I thought you were a professional. They also have good prices on non-Trader Joe's private label beer.

 
-fish- said:
Ball Son Urchin said:
Two questions flysack...1) What did you mean by I ran you off?2) What does "You won't get them on your side" mean from your latest PM?Long time listener, I've rattled your chains before.
Click to expand...
What's the Canadian take on this dry cleaning embroglio?
Click to expand...
We use lye made from the fat of baby seals. Ancient Canadian Secret.

 
I can't get the song Springtime for Hitler out of my head.

It's somehow related to the near-constant snow we've had all spring, but why the song from The Producers? Hitler was an ice old mofo?

It's springtime for Hitler and Ger-many!

It's winter for Poland and France!

It. Won't. Stop.

 
Despite having given notice I still seem to keep working all the time, and it turns out I don't get paid for my unused vacation when I leave, so I'm declaring today an official day off.

Other than testing various dry cleaners and potato chips, how should I spend it?

 
krista4 said:
Despite having given notice I still seem to keep working all the time, and it turns out I don't get paid for my unused vacation when I leave, so I'm declaring today an official day off.

Other than testing various dry cleaners and potato chips, how should I spend it?
Click to expand...
Sex.

 
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