What happened to SLB?  I don't know him from Adam, but he was entertaining in here.
Anyway, I think I could be the biggest ### on the planet when it comes to customer service people.  The time I asked the Indian (dot) woman on the other end of the line to get me someone who speaks English probably tipped the CS world off, but today probably cemented me in the hall of fame as our DSL line went out yesterday and was not up this morning.
A 1-5 appointment "time" was set-up, but there was no sign of them by 3:30.  I called in to see if anyone was on their way.  After holding for 10 minutes as she checked on that particular fact, the woman came back with, "They're still going to get to your ticket today."  I pointed out my question concerned whether or not they were actually on the road towards my office, but she just repeated her statement with inflection.  The fun started there.  At some point, I said, "that's ######ed" and she informed me of her cousin with Down's.  Unphased, I continued to tell her there was no reason to go back through "troubleshooting" to reschedule an appointment for Monday morning, but she insisted.  After immediately answering "ok, done" every time she tried walking me through the steps to trouble shoot my modem, she finally caught on about 10 questions in, asking me, "Sir, are you actually doing the steps?"
The cool part was that I got cut off with the guy who was originally trying to help me.  After waiting on him to call back for about 10 minutes, I got hooked up with little miss sunshine.  He called back during the troubleshooting process and I'm not entirely certain she ever dropped the call as I just left her on hold as the first guy handled the rescheduling for Monday without a hiccup.  Her line was still lit up when I walked out the door, but I don't know if she was still on the line.
		
		
	 
  
  
  
  
 When I was at my last job, there was an intern there named Hock Meng Tay.  He was from Singapore and went by the name "Tay".  He was just out of grad school, was attempting to get his PhD so he could stay in the states, but flunked out and ended up latching on with us through an H1N work visa or some such.  I think he appeared in one my EAT-OFF pics, unbeknownst to him.
Anyhow, Tay's english sucked.  It sucked so bad.  It never improved while he was with us, despite 8 or so years of US American College and several years interning with us.  The guy just couldn't talk in a manner I could understand, though lord knows I tried my best.  Nice enough guy, very very very mild mannered, a smaller, tinier, asianier version of Redraiders, with much less bite.
Tay worked on financial spreadsheet models all day, every day.  He came in early, stayed late, loved his job and never really said much to anybody.  He was like owning a cat who was proficient in Excel.  When I took over the head trading chair, I received the added benefit of being the point person to answer all calls.  Even cold calls, sales calls and calls from people with the wrong number.  Anytime I got a sales call from a pushy SOB, I'd say hang on, then shout out "HEY TAY - PARK 75".....  
 
I'd watch as the light indicator for his station would stay lit for about 20 seconds tops.  I could hear him trying to force conversation as best he could, eager to help....but virtually every time the caller would give up and hang up on him.  He's back in Singapore now....I bet he tells his buddies that Americans have the worst phone manners of any country.