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GM's thread about nothing (21 Viewers)
- Thread starter General Malaise
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Crazy Canuck
Footballguy
Get yourself some popcorn, a few good drinks, and run through House of Cards. You'd love it.
Abraham
Footballguy
Do you know why it pays well? Because it is a consumable, a commodity, and based on location! Ok, now that I've gotten over the Astros almost being perfect-gamed for the first of what will be many times this year I'd like to take a moment to enunciate my observations on dry cleaners. Dry cleaning service is not a one time purchase. It is a recurring purchase of the same good or service. That makes it a consumable. Other examples include razor refills, copy paper, Dry cleaning - the actual dry cleaning part - does not vary from one place to another. In recent years some DC's have promoted that their cleaning is "green" or that they change their filters more often or whatever. But as I mentioned early, the vast majority of DC's are just store fronts and send the clothes out to someone else for the work. And since that someone else is providing the cleaning service to a large number of storefronts that have different owners and names, then the actual service is a commodity. Other examples include guitar strings and toilet paper. Exact same products are often offered at near-exact prices. Dry cleaning is very dependent on location. Most people who do not have a current dry cleaner will chose to patronize a DC that is convenient since both the core-service and pricing do not vary much from location to location. A DC that is in your office building or in the corner shopping center on your way out of the neighborhood. The most obvious "convenient" location is your front door, which explains the rise in DCs offering pickup and delivery. Pharmacies can be thought of a lot like dry cleaners wherein location/convenience is a deciding factor for customers because the product is the same at CVS or Walgreens. So, where does service come in? A couple of ways...- a DC may offer extra services (such as Wedding Dress packing or alterations). Most of these services are high margin but they also exist to keep you from going somewhere else. If you need a button sewn on and your DC doesn't do it you might walk in to another DC that does, giving them a chance to sell you on their DC business. Your current DC doesn't want that so they offer a wide range of services. This is the same reason car dealerships offer maintenance and UPS offers COD service; good margins and it keeps you from going somewhere else when it's time to buy the core service (a new car or shipping a package). (ETA - yes, I am aware that dealerships make a ton of money on service and repairs).- Attentive customer service is not unique to the DC industry. In fact you'd be hard pressed to find a company that offers crummy customer service that is long for the world. It makes sense for your DC to smile and offer you a cup of coffee just as it makes sense for them to sometimes go above and beyond the call to keep your business. In the example given, a ruined sweater would most likely push you to another DC right away while a replaced sweater might earn long-term loyalty. So, to the 'discussion' at hand: Dry cleaning IS a commodity. Even if some people think "GM's Dry Cleaning" does a better job then "Shuke's Clothing Emporium" the reality is that the actual dry cleaning service is exactly the same in most every case. No company is using a special technology that makes the clothes cleaner or better or starchier or whatever. Dry cleaning IS a consumable - it's not a one time expense so the value of gaining a new customer is huge since it stands to reason they will utilize the service repeatedly. And location is a huge factor in DC success. A Dry Cleaner in the middle of nowhere is not going to do near the business of one in the middle of Manhattan. All this is to say that my comment about it being service based is not at odds with the points made above. By "service" i'm referring to the person behind the counter helping you and the "little things" like replacing a sweater, not the actual core dry-cleaning. No one ever walked in to a dry cleaner because their neighbor said, "Martha at Bogart's Dry Cleaning is so nice!" but they sure as hell will walk out for the last time if she isn't.I have a rich uncle who owns a chain of very successful dry cleaners in North Dallas. I worked at one during the summer of my junior year of high school. Apparently owning cleaners pays very well. That's about all I can add to dry cleaning chat.I'm hammered and the next 5 days are only going to get worse. Single life is fun, i may have full AIDS now. Appreciate any prayers.:UrukHandoff:
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krista4
Footballguy
You've been bringing a lot of hilarity here lately.
I like this. Could also do Wires, which I've never watched.
Sammy3469
Footballguy
GM's Best Buy Dry Cleaning disagreesDo you know why it pays well? Because it is a consumable, a commodity, and based on location! Ok, now that I've gotten over the Astros almost being perfect-gamed for the first of what will be many times this year I'd like to take a moment to enunciate my observations on dry cleaners. Dry cleaning service is not a one time purchase. It is a recurring purchase of the same good or service. That makes it a consumable. Other examples include razor refills, copy paper, Dry cleaning - the actual dry cleaning part - does not vary from one place to another. In recent years some DC's have promoted that their cleaning is "green" or that they change their filters more often or whatever. But as I mentioned early, the vast majority of DC's are just store fronts and send the clothes out to someone else for the work. And since that someone else is providing the cleaning service to a large number of storefronts that have different owners and names, then the actual service is a commodity. Other examples include guitar strings and toilet paper. Exact same products are often offered at near-exact prices. Dry cleaning is very dependent on location. Most people who do not have a current dry cleaner will chose to patronize a DC that is convenient since both the core-service and pricing do not vary much from location to location. A DC that is in your office building or in the corner shopping center on your way out of the neighborhood. The most obvious "convenient" location is your front door, which explains the rise in DCs offering pickup and delivery. Pharmacies can be thought of a lot like dry cleaners wherein location/convenience is a deciding factor for customers because the product is the same at CVS or Walgreens. So, where does service come in? A couple of ways...- a DC may offer extra services (such as Wedding Dress packing or alterations). Most of these services are high margin but they also exist to keep you from going somewhere else. If you need a button sewn on and your DC doesn't do it you might walk in to another DC that does, giving them a chance to sell you on their DC business. Your current DC doesn't want that so they offer a wide range of services. This is the same reason car dealerships offer maintenance and UPS offers COD service; good margins and it keeps you from going somewhere else when it's time to buy the core service (a new car or shipping a package).- Attentive customer service is not unique to the DC industry. In fact you'd be hard pressed to find a company that offers crummy customer service that is long for the world. It makes sense for your DC to smile and offer you a cup of coffee just as it makes sense for them to sometimes go above and beyond the call to keep your business. In the example given, a ruined sweater would most likely push you to another DC right away while a replaced sweater might earn long-term loyalty. So, to the 'discussion' at hand: Dry cleaning IS a commodity. Even if some people think "GM's Dry Cleaning" does a better job then "Shuke's Clothing Emporium" the reality is that the actual dry cleaning service is exactly the same in most every case. No company is using a special technology that makes the clothes cleaner or better or starchier or whatever. Dry cleaning IS a consumable - it's not a one time expense so the value of gaining a new customer is huge since it stands to reason they will utilize the service repeatedly. And location is a huge factor in DC success. A Dry Cleaner in the middle of nowhere is not going to do near the business of one in the middle of Manhattan. All this is to say that my comment about it being service based is not at odds with the points made above. By "service" i'm referring to the person behind the counter helping you and the "little things" like replacing a sweater, not the actual core dry-cleaning. No one ever walked in to a dry cleaner because their neighbor said, "Martha at Bogart's Dry Cleaning is so nice!" but they sure as hell will walk out for the last time if she isn't.I have a rich uncle who owns a chain of very successful dry cleaners in North Dallas. I worked at one during the summer of my junior year of high school. Apparently owning cleaners pays very well. That's about all I can add to dry cleaning chat.
Abraham
Footballguy
I haven't either despite everyone I know recommending both HoC and The Wire.
You've been bringing a lot of hilarity here lately.
I like this. Could also do Wires, which I've never watched.
T Bell
Footballguy
phishphan
Footballguy
Well then Wires is the correct answer here. I only have 6 episodes left in the entire series, and I'm already sad it's about to end.
You've been bringing a lot of hilarity here lately.
I like this. Could also do Wires, which I've never watched.
Mr. Pickles
Footballguy
Let it go, Abe.
Gadzooks
Footballguy
You know what I've always wondered about Dry Cleaning but have been afraid to ask for fear that I'd look like an idiot? What the hell exactly is "dry cleaning"? I bring my "dirty" wrinkled shirts there and then I pick them up and they are clean and pressed. I never really thought about it, but what goes on during this "dry" cleaning process? "Dry" implies the clothes don't get wet. How do they "clean" the clothes? I also have dumb questions related to this magical "paypal" thingy, but I'll wait and ask that tomorrow.
Idiot Boxer
Footballguy
Its the sign of a man who's stopped caring.
Mr. Pickles
Footballguy
"Solvents"
Crazy Canuck
Footballguy
Abraham
Footballguy
Sorry to burst your bubble but the clothes do get wet. Completely wet. There is no water involved though so they call it "dry" cleaning. It's all done with a chemical called Perc that has been around in its current form for about 50 years.
Abraham
Footballguy
In the immortal words of Toby Keith, "if you don't stand for something then you will die for anything". We all pick our hills to defend. Mine happen to be dry cleaning and Matt Flynn's dynasty prospects.
Idiot Boxer
Footballguy
You have a way with words Colin. You could sell ice to eskimos, contraceptives to Octomom, swedish fish to MoP at full price.
Gadzooks
Footballguy
I don't appreciate the false advertising. My opinion on this commodity has definitely changed now.
T Bell
Footballguy
-fish-
Footballguy
You know who has great customer service? Domino's. In my area, if you call and ask to talk to whoever will be delivering the pizza, you can tell them you'll tip them an extra $5 and they'll stop by the store and get you beer, smokes, whatever.
Yeah, the pizza sucks, but now that I can get my dry cleaning delivered I'm considering becoming a hermit.
Yeah, the pizza sucks, but now that I can get my dry cleaning delivered I'm considering becoming a hermit.
Frostillicus
Footballguy
Frostillicus
Footballguy
Drifter
Footballguy
YSR
Footballguy
My favorite cab driver in my hometown would do this for me, even if I wasn't hiring him to take me anywhere. Usually when I was having people over for a dinner party that started to get wild, I would call him and just ask him to bring us that stuff if he was in the area, and then I would pay him for the goods and usually give him a plate of food. Loved that guy.
krista4
Footballguy
Homer J Simpson
I don't push
Listen to Pickles. He does science.
Homer J Simpson
I don't push
This would be sooooo great.
UOFI_316
Footballguy
For Tanner and GPJ.
http://thechive.com/2013/04/03/a-few-things-that-make-no-sense-about-the-walking-dead-33-photos/
Or should I not comment on the expert writing of The Walking Dead?
http://thechive.com/2013/04/03/a-few-things-that-make-no-sense-about-the-walking-dead-33-photos/
Or should I not comment on the expert writing of The Walking Dead?
Mr. Pickles
Footballguy
Sublimation?
Notorious T.R.E.
Showdown!™ Administrator
We love you. Do the best you can.Ball Son Urchin said:
Notorious T.R.E.
Showdown!™ Administrator
TOO LONG; DID NOT READDo you know why it pays well? Because it is a consumable, a commodity, and based on location! Ok, now that I've gotten over the Astros almost being perfect-gamed for the first of what will be many times this year I'd like to take a moment to enunciate my observations on dry cleaners. Dry cleaning service is not a one time purchase. It is a recurring purchase of the same good or service. That makes it a consumable. Other examples include razor refills, copy paper, Dry cleaning - the actual dry cleaning part - does not vary from one place to another. In recent years some DC's have promoted that their cleaning is "green" or that they change their filters more often or whatever. But as I mentioned early, the vast majority of DC's are just store fronts and send the clothes out to someone else for the work. And since that someone else is providing the cleaning service to a large number of storefronts that have different owners and names, then the actual service is a commodity. Other examples include guitar strings and toilet paper. Exact same products are often offered at near-exact prices. Dry cleaning is very dependent on location. Most people who do not have a current dry cleaner will chose to patronize a DC that is convenient since both the core-service and pricing do not vary much from location to location. A DC that is in your office building or in the corner shopping center on your way out of the neighborhood. The most obvious "convenient" location is your front door, which explains the rise in DCs offering pickup and delivery. Pharmacies can be thought of a lot like dry cleaners wherein location/convenience is a deciding factor for customers because the product is the same at CVS or Walgreens. So, where does service come in? A couple of ways...- a DC may offer extra services (such as Wedding Dress packing or alterations). Most of these services are high margin but they also exist to keep you from going somewhere else. If you need a button sewn on and your DC doesn't do it you might walk in to another DC that does, giving them a chance to sell you on their DC business. Your current DC doesn't want that so they offer a wide range of services. This is the same reason car dealerships offer maintenance and UPS offers COD service; good margins and it keeps you from going somewhere else when it's time to buy the core service (a new car or shipping a package). (ETA - yes, I am aware that dealerships make a ton of money on service and repairs).- Attentive customer service is not unique to the DC industry. In fact you'd be hard pressed to find a company that offers crummy customer service that is long for the world. It makes sense for your DC to smile and offer you a cup of coffee just as it makes sense for them to sometimes go above and beyond the call to keep your business. In the example given, a ruined sweater would most likely push you to another DC right away while a replaced sweater might earn long-term loyalty. So, to the 'discussion' at hand: Dry cleaning IS a commodity. Even if some people think "GM's Dry Cleaning" does a better job then "Shuke's Clothing Emporium" the reality is that the actual dry cleaning service is exactly the same in most every case. No company is using a special technology that makes the clothes cleaner or better or starchier or whatever. Dry cleaning IS a consumable - it's not a one time expense so the value of gaining a new customer is huge since it stands to reason they will utilize the service repeatedly. And location is a huge factor in DC success. A Dry Cleaner in the middle of nowhere is not going to do near the business of one in the middle of Manhattan. All this is to say that my comment about it being service based is not at odds with the points made above. By "service" i'm referring to the person behind the counter helping you and the "little things" like replacing a sweater, not the actual core dry-cleaning. No one ever walked in to a dry cleaner because their neighbor said, "Martha at Bogart's Dry Cleaning is so nice!" but they sure as hell will walk out for the last time if she isn't.I have a rich uncle who owns a chain of very successful dry cleaners in North Dallas. I worked at one during the summer of my junior year of high school. Apparently owning cleaners pays very well. That's about all I can add to dry cleaning chat.
DOOOOOOOOOOOOOOOOOOOOOOOOOON'T CARE
Notorious T.R.E.
Showdown!™ Administrator
krista4
Footballguy
T Bell
Footballguy
It should be called "relatively dry humping", but it would then create confusion in Appalachia, so it's just "dry".
I don't even want to be friends with non-Wire watchers. Something obviously wrong with them in their head area.
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Notorious T.R.E.
Showdown!™ Administrator
I have a set, but you have to send me a video of you burning a sweater vest before you can have them.I wish someone would send me a copy of the wires. Maybe after TBell he can send to me.
Mr. Pickles
Footballguy
A dry commodity.friendship is a commodity.
Officer Pete Malloy
Footballguy
Notorious T.R.E.
Showdown!™ Administrator
Notorious T.R.E.
Showdown!™ Administrator
Abraham
Footballguy
One of the main examples of the tech-boom / bust around the turn of the century (aside from Pets.com) was a New York based company called Kosmo. It was fdounded by a young guy (early 20's, if that) and they raised a #### ton of money...like 9 figures of investment. The idea was a good one - they would delivery anything you wanted quickly. They hired a bunch of bicycle messengers and bought panel trucks and all kinds of things. PRoblem was they didn't institute a minimum order amount so they ended up with a ton of middle-of-the-night deliveries to people who wanted a Snickers or a Dr. Pepper. And since the model was to add a % to the sale total, they ended up filling a lot of orders on deliveries that grossed just a few cents. By the time they instituted a trip charge and order min, the table was set and the customers they were after had set sail as the company became a punchline. It also didn't help that they burnt through almost all the money in about 3 years.
Funny thing is that now a lot of companies are trying the model but branding it more as a personal assistant so they can pick and choose the services offered. Justin Khan launched Exec (iamecex.com) and is having growing success in two main segments: they offer in-house cleaning services and they offer a service where they will pick up, deliver, and assemble your Ikea order. At some point someone will figure out how to take a large distributed workforce and leverage that to make small deliveries. For example, a town with a dense population of college students (Boston, Austin) would make perfect sense. Give the contractors a prepaid visa with a $50 balance and create a mobile app. Someone at the Capital wants some sandwiches delivered, one of the contractors "accepts" the assignment, buys the sandwiches and delivers them. The App could track via GPS where the contractor is along the way. College kid makes $10 for a half hour of work and the company makes a few bucks for fascilitating the transaction. It's coming.
Homer J Simpson
I don't push
You need better friends.A dry commodity.
Stoneys
MudCat
he speaks the troof
Officer Pete Malloy
Footballguy
Frostillicus
Footballguy
I have not seen the Wires
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