With apologies to
@rockaction , this thread needs more Ticketmaster!
I went online today to file a report with the attorney general, and I came across their BBB site and see they seem to respond pretty regularly to resolve complaints there, so I filled out the form. We'll see what happens. In the meantime, Amex has refunded my money for the Seahawks tix, but the Ringo ones are a loss.
The absolute madness I've gone through with them is striking me as

at this point, so I thought I'd share. I made two inquiries because the first didn't receive a response within the timeframe they indicated. I got my responses on both the same day, last Monday. On the second one, they said that they saw "unusual activity" on my account and that a person from the fraud department would call me "within 24 hours." Of course they never did, and when I've written back to ask, they just keep telling me someone will be in touch and I should "keep my line open" (i.e., do not get on my phone, for over eight days now).
Here's a synopsis of the discussion on the other one, but with a lot fewer "ALL CAPS" than I used:
Me: I can't access my account as it doesn't recognize my email as having one. Here's a bunch of pertinent info and screenshots.
Them: We can help you log in if you give us every bit of info we can think of that you might not have.
Me: Here's all the requested info.
Them: We'll look into your refund, but here's our refund policy and our policy on the cancellation and rescheduling of events.
Me: I'm not looking for a refund, and my events haven't been cancelled. I just want to access my account.
Them: Sorry for the confusion. I've submitted a request to research your account. In the meantime, here's our purchase and refund policy.
Me: Thank you.
Them: [crickets]
Me again, three days later: Checking in.
Them: [crickets]
Me again, one day later: Checking in.
Them: Based on our research, here is the email address you need to log in. [
Gives me the email address I can't log in from.]
Me: No, that is the problem. The app and site say that email doesn't have an account. I'm attaching screenshots of both for you.
Them: [crickets]
Me again, three days later: Checking in.
Them: Hi
Yessica Torres, here are the instructions for using our mobile app, because your phone is your ticket!
Them again: Please disregard that message.
Them again: Hi Krista, here are the instructions for using our mobile app, because your phone is your ticket!
Me: I don't need instructions on how to use the mobile app. I can't use the mobile app because it doesn't recognize the address associated with my account. I can't use mobile entry when I can't access my account.
Them: If your mobile ticket isn't showing in your account when you go to the venue, go to the mobile resolution window that opens an hour before the event.
Me: The issue is not with a particular mobile ticket, but with the fact that the app is not recognizing my account at all. Here are those screenshots again.
Them: We can help you log in if you give us every bit of info we can think of that you might not have.
Me: Copies and pastes all the same info in the very first response I sent.
/end