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Best Buy can kiss my fanny good-bye (1 Viewer)

I took the store credit, said thanks for stealing my money and left. I kicked over a stand on my way out, threw some pennies on the floor and flicked off the little dude who called after me. Yeah I know...very immature. I don't care. Screw them and screw their return policy.
:rotflmao: Great story, GM!! I love the tirade you went on.I, too, hate Best Buy with a passion. :rant: I don't know if it is just me, but their customer service has just sucked a fatty whenever I've been in there. For years, I have pledged to never go there if I can get what I want somewhere else. In fact, I don't mind going out of my way and paying more to do so, just so it means I didn't give Best Buy my $$$.

 
Yeah, you probably should have saved your receipt. Especially for a Christmas present.On the other hand, for $8 they lost a customer for life and given most of us reading this thread a negative feeling about Best Buy in general. Gread customer service.

 
I would hardly call that a "bait and switch". No one offered you one item, and then sold you a completely different item in it's place.
It's a modified form of it. They splash this 47 inch TV on the front page of a full color circular with a big red $999.00!!! on it, then have 35 TV's to sell over two states? They did just enough to coax you in under the belief you could get this TV, then when you're in there can sell you a similar version that's just a little more expensive.If it wasn't a bait and switch, they'd allow you to purchase the TV at the 999.00 price on a rain check.
 
It's a modified form of it. They splash this 47 inch TV on the front page of a full color circular with a big red $999.00!!! on it, then have 35 TV's to sell over two states? They did just enough to coax you in under the belief you could get this TV, then when you're in there can sell you a similar version that's just a little more expensive.If it wasn't a bait and switch, they'd allow you to purchase the TV at the 999.00 price on a rain check.
So, do you have a problem with Best Buy in this story? If so, I'd say it's misguided.
 
It's a modified form of it. They splash this 47 inch TV on the front page of a full color circular with a big red $999.00!!! on it, then have 35 TV's to sell over two states? They did just enough to coax you in under the belief you could get this TV, then when you're in there can sell you a similar version that's just a little more expensive.If it wasn't a bait and switch, they'd allow you to purchase the TV at the 999.00 price on a rain check.
Sorry, I thought you were referring to Best Buy. In mnost states, if they do not offer rainchecks, they have to state, on their flyer or circular, how many each store will have in stock, or at least an average of the item each store will have.
 
It's a modified form of it. They splash this 47 inch TV on the front page of a full color circular with a big red $999.00!!! on it, then have 35 TV's to sell over two states? They did just enough to coax you in under the belief you could get this TV, then when you're in there can sell you a similar version that's just a little more expensive.If it wasn't a bait and switch, they'd allow you to purchase the TV at the 999.00 price on a rain check.
So, do you have a problem with Best Buy in this story? If so, I'd say it's misguided.
I guess maybe I missed something, but I was thinking the same thing too. Best Buy did nothing wrong in your story, it was the other store that was trying to get people in the door with a cheap deal and then only ordering a limited number (which will obviously sell out), and then they point you to the "next best" item which costs more. That other store was the one at fault.For the record I like Best Buy, I have bought a ton of stuff from them and never had a problem. (but then again I like Target and Walmart too) I think what they did to GM is sad, but it just is a reflection on the type of society we live in where the law abiding are punished because of the scam artists out there. I think if you want to have fun (and are bored) look at your Sunday ads, select 5 items, and just (mentally) see how much you could make in just acouple of hours of buying at one store and returning to another.
 
I love stories like this..I'm the Operations/Logistics Manager for the largest INDEPENDANT electronics/appliance store in the state. We compete with Best Buy and Circuit City and we do it very well.We do it by treating the customer like they WANT to be treated...not the way they EXPECT to be mis-treated...We've been around for 32 years and have competed with the "big boys" since they came to town some 7 years ago...It's people like YOU who are fed up with being TOLD what you'll get rather than telling US what you expect!!

 
I love stories like this..I'm the Operations/Logistics Manager for the largest INDEPENDANT electronics/appliance store in the state. We compete with Best Buy and Circuit City and we do it very well.We do it by treating the customer like they WANT to be treated...not the way they EXPECT to be mis-treated...We've been around for 32 years and have competed with the "big boys" since they came to town some 7 years ago...It's people like YOU who are fed up with being TOLD what you'll get rather than telling US what you expect!!
Where are you located?Do you have a website?
 
I love stories like this..I'm the Operations/Logistics Manager for the largest INDEPENDANT electronics/appliance store in the state. We compete with Best Buy and Circuit City and we do it very well.We do it by treating the customer like they WANT to be treated...not the way they EXPECT to be mis-treated...We've been around for 32 years and have competed with the "big boys" since they came to town some 7 years ago...It's people like YOU who are fed up with being TOLD what you'll get rather than telling US what you expect!!
yeah, if you have a website, you might have just earned another customer for life...assuming you don't screw me out of 8 dollars one day :D
 
I love stories like this..I'm the Operations/Logistics Manager for the largest INDEPENDANT electronics/appliance store in the state. We compete with Best Buy and Circuit City and we do it very well.We do it by treating the customer like they WANT to be treated...not the way they EXPECT to be mis-treated...We've been around for 32 years and have competed with the "big boys" since they came to town some 7 years ago...It's people like YOU who are fed up with being TOLD what you'll get rather than telling US what you expect!!
yeah, if you have a website, you might have just earned another customer for life...assuming you don't screw me out of 8 dollars one day :D
Please do share, I have some Best Buy merchandise that I would like to return.
 
So, do you have a problem with Best Buy in this story? If so, I'd say it's misguided.
I just think Best Buy's "promise" of beating the best price out there is smoke. You need to basically scour the ads on Sunday morning and then hightail it to the store first thing Sunday morning. That's not really what I'd consider truly representing yourself as the place that has the best prices. It's someone that says "We'll beat the best price out there, if we HAVE to. But you have to jump through hoops and all beat the loopholes we have in place first."Bernie's was the bait and switch joint.
 
My memory is hazy, but GM are you the person that did the same thing to the kid clerk at Blockbuster? Or was this someone else on the board?

 
This topic really pushes my buttons. I could give you a few dozen similar stories of where some "big name" store screwed me over. But the fact of the matter is that it's nobody's fault but OUR OWN. The mom and pop stores are gone because we sold our souls to the "big corporations". About 10 years back my sister owned a very profitable small electronics store. Profitable that is, until "Best Buy" and "Circuit City" came to town. They were out of business within a year because they just couldn't compete with the big guys. Saw the same thing happen to our small town video store - "Hollywood Video" came into town and sold video rentals for $1. The "mom and pop" video store went out of business in 3 months and then Hollywood changed their video rentals to $3. This has happened all across America. So what do we have now? Nothing but the same old stores EVERYWHERE you go. The malls look almost identical everywhere you go - Red Lobster, Outback Steakhouse, Radio Shack, Best Buy, Wal-Mart (the WORST of them all). Personal service has been replaced with "corporate policies" that take common sense and throw it out the door because when you enter a store now, the "owner" is no longer there. The "owner" is some big, fat, rich, CEO who sets "corporate policies" and only looks at numbers (instead of customers) to determine how successful his business is.I'm not saying that you can't go to Olive Garden for dinner or Home Depot once in a while but when you constantly give your money to these big "super saver stores" and then expect fantastic customer service - Sorry your living in a dream world. WE made this bed, guess what? WE have to lie in it also. Maybe when we are all handing out friggin "smiley" stickers at Wal-Mart for minimum wage, then maybe somebody will get it... doubt it though...... :rant: :hot: :wall:
Well what was your sister's price structure? What was her return policy? Our days of wishing for mom and pop's ignore the many problems in those stores. And in my experience, for every good mom and pop that goes under, you had three knuckleheads that were unwilling to adjust to the big corporate monster in their midst. I know they can better afford loss leaders and other gimmicks to bring foot traffic into the store, but most mom and pops do have the advantage of being the established vendor in town. That is unless they've already pissed off the local base and driven them away. Mom and Pops need to bring something to the table other than being local. I can try to patronize them all I want, but if I can't get a new release for a month, and I'll pay three times as much for it whe I get it, well life isn't short and it isn't a charity. Most have turned to porno, and that would be fulfilling a need not met by the big guys. As for the other Mom and Pops, I'll support them the best I can, but business is Darwinian. If you can't compete, don't look for a consumer subsidity of mercy.
 
I had an issue with BB a couple years back when LotR:Fellowship came out on DVD. I had a crappy DVD player at the time, so any little blemish on a DVD would cause problems. Anyway, I put my brand new copy of Fellowship in my player, it plays for a while, but then during the battle in Moria it starts skipping and screwing up like crazy. It basically does this for the rest of the movie. So I pull the DVD out and look at it and it looks like someone had taken steel wool and scratched the hell out of one side of the DVD.No problem. I take it back to Best Buy, show them the damage, and ask for a copy of THE SAME MOVIE. I even had my receipt. Easy, right? No. The employee asks me where the skipping was occurring. I tell her during the battle in Moria and pretty much to the end after that. She says, "Huh?" So they walk me back into the office, I show them where to start playing, and of course it plays fine on their top of the line DVD player. I explain that my DVD player isn't top of the line and is sensitive to little scratches, much less damage like that. "Well, we have a lot of people who are returning movies after they copy them, etc etc." I say, "But, I'm asking for the same f'in movie! There's visible damage to the DVD! I have my receipt!" SO I stand there for another half hour waiting for the manager, who explains the same thing "Well, people are copying these DVDs....blah blah blah." And then it was "Well, the manufacturer doesn't let us return these...." or some such bull. So I says, "I don't know what crappy deal you have with the supplier that doesn't let you return obviously defective movies, but it sucks. I still want my movie." Finally he breaks down and has me fill something out and lets me get another copy.I still shop at Best Buy, but that was absurd.

 
This topic really pushes my buttons.  I could give you a few dozen similar stories of where some "big name" store screwed me over.  But the fact of the matter is that it's nobody's fault but OUR OWN.  The mom and pop stores are gone because we sold our souls to the "big corporations".  About 10 years back my sister owned a very profitable small electronics store.  Profitable that is, until "Best Buy" and "Circuit City" came to town.  They were out of business within a year because they just couldn't compete with the big guys.  Saw the same thing happen to our small town video store - "Hollywood Video" came into town and sold video rentals for $1.  The "mom and pop" video store went out of business in 3 months and then Hollywood changed their video rentals to $3.  This has happened all across America.  So what do we have now?  Nothing but the same old stores EVERYWHERE you go.  The malls look almost identical everywhere you go - Red Lobster, Outback Steakhouse, Radio Shack, Best Buy, Wal-Mart (the WORST of them all).  Personal service has been replaced with "corporate policies" that take common sense and throw it out the door because when you enter a store now, the "owner" is no longer there.  The "owner" is some big, fat, rich, CEO who sets "corporate policies" and only looks at numbers (instead of customers) to determine how successful his business is.I'm not saying that you can't go to Olive Garden for dinner or Home Depot once in a while but when you constantly give your money to these big "super saver stores" and then expect fantastic customer service - Sorry your living in a dream world.  WE made this bed, guess what?  WE have to lie in it also.  Maybe when we are all handing out friggin "smiley" stickers  at Wal-Mart for minimum wage, then maybe somebody will get it... doubt it though...... :rant:   :hot:   :wall:
Well what was your sister's price structure? What was her return policy? Our days of wishing for mom and pop's ignore the many problems in those stores. And in my experience, for every good mom and pop that goes under, you had three knuckleheads that were unwilling to adjust to the big corporate monster in their midst. I know they can better afford loss leaders and other gimmicks to bring foot traffic into the store, but most mom and pops do have the advantage of being the established vendor in town. That is unless they've already pissed off the local base and driven them away. Mom and Pops need to bring something to the table other than being local. I can try to patronize them all I want, but if I can't get a new release for a month, and I'll pay three times as much for it whe I get it, well life isn't short and it isn't a charity. Most have turned to porno, and that would be fulfilling a need not met by the big guys. As for the other Mom and Pops, I'll support them the best I can, but business is Darwinian. If you can't compete, don't look for a consumer subsidity of mercy.
LOL! My sister's price structure and return policy had absolutely NOTHING to do with why they went under. They were very successful until the corporate monster came into town and gobbled them up. They just didn't have the same capital as the "big boys".I'm not saying the big stores are all bad, the only point I'm trying to state is that on the average (not in all situations) you're going to lose common sense customer service in a big corporate store.
I calling BS on this. If her pricing was better and her service was better, she'd still be in business. I find some of the crappiest service at Mom & Pop stores (and some of the best). Maybe it's from years of sitting on their butts when they were the only game in town. Bottom line is that change happens and people who don't or refuse to recognize this will go under. The small stores need to carve out their own niche...high-end product, used product, deliver it to your door, free installation.
 
This topic really pushes my buttons.  I could give you a few dozen similar stories of where some "big name" store screwed me over.  But the fact of the matter is that it's nobody's fault but OUR OWN.  The mom and pop stores are gone because we sold our souls to the "big corporations".  About 10 years back my sister owned a very profitable small electronics store.  Profitable that is, until "Best Buy" and "Circuit City" came to town.  They were out of business within a year because they just couldn't compete with the big guys.  Saw the same thing happen to our small town video store - "Hollywood Video" came into town and sold video rentals for $1.  The "mom and pop" video store went out of business in 3 months and then Hollywood changed their video rentals to $3.  This has happened all across America.  So what do we have now?  Nothing but the same old stores EVERYWHERE you go.  The malls look almost identical everywhere you go - Red Lobster, Outback Steakhouse, Radio Shack, Best Buy, Wal-Mart (the WORST of them all).  Personal service has been replaced with "corporate policies" that take common sense and throw it out the door because when you enter a store now, the "owner" is no longer there.   The "owner" is some big, fat, rich, CEO who sets "corporate policies" and only looks at numbers (instead of customers) to determine how successful his business is.I'm not saying that you can't go to Olive Garden for dinner or Home Depot once in a while but when you constantly give your money to these big "super saver stores" and then expect fantastic customer service - Sorry your living in a dream world.  WE made this bed, guess what?  WE have to lie in it also.   Maybe when we are all handing out friggin "smiley" stickers  at Wal-Mart for minimum wage, then maybe somebody will get it... doubt it though...... :rant:   :hot:   :wall:
Well what was your sister's price structure? What was her return policy? Our days of wishing for mom and pop's ignore the many problems in those stores. And in my experience, for every good mom and pop that goes under, you had three knuckleheads that were unwilling to adjust to the big corporate monster in their midst. I know they can better afford loss leaders and other gimmicks to bring foot traffic into the store, but most mom and pops do have the advantage of being the established vendor in town. That is unless they've already pissed off the local base and driven them away. Mom and Pops need to bring something to the table other than being local. I can try to patronize them all I want, but if I can't get a new release for a month, and I'll pay three times as much for it whe I get it, well life isn't short and it isn't a charity. Most have turned to porno, and that would be fulfilling a need not met by the big guys. As for the other Mom and Pops, I'll support them the best I can, but business is Darwinian. If you can't compete, don't look for a consumer subsidity of mercy.
LOL! My sister's price structure and return policy had absolutely NOTHING to do with why they went under. They were very successful until the corporate monster came into town and gobbled them up. They just didn't have the same capital as the "big boys".I'm not saying the big stores are all bad, the only point I'm trying to state is that on the average (not in all situations) you're going to lose common sense customer service in a big corporate store.
I calling BS on this. If her pricing was better and her service was better, she'd still be in business. I find some of the crappiest service at Mom & Pop stores (and some of the best). Maybe it's from years of sitting on their butts when they were the only game in town. Bottom line is that change happens and people who don't or refuse to recognize this will go under. The small stores need to carve out their own niche...high-end product, used product, deliver it to your door, free installation.
You're calling BS on a situation you know nothing about. You questioned her customer service and pricing? Customer service in their store was outstanding - anything extra they could do for their customers they did. Pricing? - You're absolutely right - their prices weren't as competitive as Best Buys and Circuit City's - That's my whole point! - There's NO WAY for a small time business to compete and give the same prices as a big corporation that can buy in large quatntities and sell for a reduced price. The main point of my original post wasn't to discuss my sisters situation ( I just used it as ONE example). The whole point of my post is to show that Customer Service is not what drives people from one business to another - it's usually price. Anyone who thinks that some family could open up a small store next to one of the "big boys" and compete is off their rocker!
Off my rocker? I DO see some Mom and Pops able to survive and thrive in the face of the monolyths. You sister and ANY mom and pop do not have a divine right to stay in business. You sister obviously identifyed a market whenever she decided to open her store and was able to flourish until competition arrived in town. Now, I don't know you, your sister or her store, but I think I can infer a reasonable guesstimate that she must have been doing something VERY wrong to let even one of these giants sink her in a year's time. And I don't expect you to criticize your flesh and blood, but how do YOU know it wasn't her customer service or lack of competitive pricing that sank your sister? Would you really expect one of your friends to come up to you and tell you how much her store stinks?Too often Mom and Pops will piss and moan that their monopoly has been sunk and woe is me, and how will we compete? And some get out there and find a way. They will decrease their profit margins. A small profit is better than no profit, right? If Best Buy is selling CD's for 12 bucks, than a mom and pop has to be stupid, arrogant or ignorant to sell the same product for 18 bucks. No amount of customer service in the world is worth a 50 percent markup. They want to sell for 14 bucks, I'll consider it, and they will still make a small profit on the deal. And on up the food chain of electronics and all goods. Get busying selling or get busy closing.
 
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This topic really pushes my buttons.  I could give you a few dozen similar stories of where some "big name" store screwed me over.  But the fact of the matter is that it's nobody's fault but OUR OWN.  The mom and pop stores are gone because we sold our souls to the "big corporations".  About 10 years back my sister owned a very profitable small electronics store.  Profitable that is, until "Best Buy" and "Circuit City" came to town.  They were out of business within a year because they just couldn't compete with the big guys.  Saw the same thing happen to our small town video store - "Hollywood Video" came into town and sold video rentals for $1.  The "mom and pop" video store went out of business in 3 months and then Hollywood changed their video rentals to $3.  This has happened all across America.  So what do we have now?  Nothing but the same old stores EVERYWHERE you go.  The malls look almost identical everywhere you go - Red Lobster, Outback Steakhouse, Radio Shack, Best Buy, Wal-Mart (the WORST of them all).  Personal service has been replaced with "corporate policies" that take common sense and throw it out the door because when you enter a store now, the "owner" is no longer there.   The "owner" is some big, fat, rich, CEO who sets "corporate policies" and only looks at numbers (instead of customers) to determine how successful his business is.I'm not saying that you can't go to Olive Garden for dinner or Home Depot once in a while but when you constantly give your money to these big "super saver stores" and then expect fantastic customer service - Sorry your living in a dream world.  WE made this bed, guess what?  WE have to lie in it also.   Maybe when we are all handing out friggin "smiley" stickers  at Wal-Mart for minimum wage, then maybe somebody will get it... doubt it though...... :rant:   :hot:   :wall:
Well what was your sister's price structure? What was her return policy? Our days of wishing for mom and pop's ignore the many problems in those stores. And in my experience, for every good mom and pop that goes under, you had three knuckleheads that were unwilling to adjust to the big corporate monster in their midst. I know they can better afford loss leaders and other gimmicks to bring foot traffic into the store, but most mom and pops do have the advantage of being the established vendor in town. That is unless they've already pissed off the local base and driven them away. Mom and Pops need to bring something to the table other than being local. I can try to patronize them all I want, but if I can't get a new release for a month, and I'll pay three times as much for it whe I get it, well life isn't short and it isn't a charity. Most have turned to porno, and that would be fulfilling a need not met by the big guys. As for the other Mom and Pops, I'll support them the best I can, but business is Darwinian. If you can't compete, don't look for a consumer subsidity of mercy.
LOL! My sister's price structure and return policy had absolutely NOTHING to do with why they went under. They were very successful until the corporate monster came into town and gobbled them up. They just didn't have the same capital as the "big boys".I'm not saying the big stores are all bad, the only point I'm trying to state is that on the average (not in all situations) you're going to lose common sense customer service in a big corporate store.
I calling BS on this. If her pricing was better and her service was better, she'd still be in business. I find some of the crappiest service at Mom & Pop stores (and some of the best). Maybe it's from years of sitting on their butts when they were the only game in town. Bottom line is that change happens and people who don't or refuse to recognize this will go under. The small stores need to carve out their own niche...high-end product, used product, deliver it to your door, free installation.
You're calling BS on a situation you know nothing about. You questioned her customer service and pricing? Customer service in their store was outstanding - anything extra they could do for their customers they did. Pricing? - You're absolutely right - their prices weren't as competitive as Best Buys and Circuit City's - That's my whole point! - There's NO WAY for a small time business to compete and give the same prices as a big corporation that can buy in large quatntities and sell for a reduced price. The main point of my original post wasn't to discuss my sisters situation ( I just used it as ONE example). The whole point of my post is to show that Customer Service is not what drives people from one business to another - it's usually price. Anyone who thinks that some family could open up a small store next to one of the "big boys" and compete is off their rocker!
Well my BS call was correct according to your own words...
Code:
"My sister's price structure and return policy had absolutely NOTHING to do with why they went under.""Pricing? - You're absolutely right - their prices weren't as competitive"
I thought it was likely a scenario that you described in your later reply. You're right about competing with the big boys in price, however there are niches available in most business. Unfortunately, electronics is probably one of the few where it would be extremely difficult.
 
This topic really pushes my buttons.  I could give you a few dozen similar stories of where some "big name" store screwed me over.  But the fact of the matter is that it's nobody's fault but OUR OWN.  The mom and pop stores are gone because we sold our souls to the "big corporations".  About 10 years back my sister owned a very profitable small electronics store.  Profitable that is, until "Best Buy" and "Circuit City" came to town.  They were out of business within a year because they just couldn't compete with the big guys.  Saw the same thing happen to our small town video store - "Hollywood Video" came into town and sold video rentals for $1.  The "mom and pop" video store went out of business in 3 months and then Hollywood changed their video rentals to $3.  This has happened all across America.  So what do we have now?  Nothing but the same old stores EVERYWHERE you go.  The malls look almost identical everywhere you go - Red Lobster, Outback Steakhouse, Radio Shack, Best Buy, Wal-Mart (the WORST of them all).  Personal service has been replaced with "corporate policies" that take common sense and throw it out the door because when you enter a store now, the "owner" is no longer there.   The "owner" is some big, fat, rich, CEO who sets "corporate policies" and only looks at numbers (instead of customers) to determine how successful his business is.I'm not saying that you can't go to Olive Garden for dinner or Home Depot once in a while but when you constantly give your money to these big "super saver stores" and then expect fantastic customer service - Sorry your living in a dream world.  WE made this bed, guess what?  WE have to lie in it also.   Maybe when we are all handing out friggin "smiley" stickers  at Wal-Mart for minimum wage, then maybe somebody will get it... doubt it though...... :rant:   :hot:   :wall:
Well what was your sister's price structure? What was her return policy? Our days of wishing for mom and pop's ignore the many problems in those stores. And in my experience, for every good mom and pop that goes under, you had three knuckleheads that were unwilling to adjust to the big corporate monster in their midst. I know they can better afford loss leaders and other gimmicks to bring foot traffic into the store, but most mom and pops do have the advantage of being the established vendor in town. That is unless they've already pissed off the local base and driven them away. Mom and Pops need to bring something to the table other than being local. I can try to patronize them all I want, but if I can't get a new release for a month, and I'll pay three times as much for it whe I get it, well life isn't short and it isn't a charity. Most have turned to porno, and that would be fulfilling a need not met by the big guys. As for the other Mom and Pops, I'll support them the best I can, but business is Darwinian. If you can't compete, don't look for a consumer subsidity of mercy.
LOL! My sister's price structure and return policy had absolutely NOTHING to do with why they went under. They were very successful until the corporate monster came into town and gobbled them up. They just didn't have the same capital as the "big boys".I'm not saying the big stores are all bad, the only point I'm trying to state is that on the average (not in all situations) you're going to lose common sense customer service in a big corporate store.
I calling BS on this. If her pricing was better and her service was better, she'd still be in business. I find some of the crappiest service at Mom & Pop stores (and some of the best). Maybe it's from years of sitting on their butts when they were the only game in town. Bottom line is that change happens and people who don't or refuse to recognize this will go under. The small stores need to carve out their own niche...high-end product, used product, deliver it to your door, free installation.
You're calling BS on a situation you know nothing about. You questioned her customer service and pricing? Customer service in their store was outstanding - anything extra they could do for their customers they did. Pricing? - You're absolutely right - their prices weren't as competitive as Best Buys and Circuit City's - That's my whole point! - There's NO WAY for a small time business to compete and give the same prices as a big corporation that can buy in large quatntities and sell for a reduced price. The main point of my original post wasn't to discuss my sisters situation ( I just used it as ONE example). The whole point of my post is to show that Customer Service is not what drives people from one business to another - it's usually price. Anyone who thinks that some family could open up a small store next to one of the "big boys" and compete is off their rocker!
Off my rocker? I DO see some Mom and Pops able to survive and thrive in the face of the monolyths. You sister and ANY mom and pop do not have a divine right to stay in business. You sister obviously identifyed a market whenever she decided to open her store and was able to flourish until competition arrived in town. Now, I don't know you, your sister or her store, but I think I can infer a reasonable guesstimate that she must have been doing something VERY wrong to let even one of these giants sink her in a year's time. And I don't expect you to criticize your flesh and blood, but how do YOU know it wasn't her customer service or lack of competitive pricing that sank your sister? Would you really expect one of your friends to come up to you and tell you how much her store stinks?Too often Mom and Pops will piss and moan that their monopoly has been sunk and woe is me, and how will we compete? And some get out there and find a way. They will decrease their profit margins. A small profit is better than no profit, right? If Best Buy is selling CD's for 12 bucks, than a mom and pop has to be stupid, arrogant or ignorant to sell the same product for 18 bucks. No amount of customer service in the world is worth a 50 percent markup. They want to sell for 14 bucks, I'll consider it, and they will still make a small profit on the deal. And on up the food chain of electronics and all goods. Get busying selling or get busy closing.
Electonics is a tough nut to crack. In addition to the "big box" stores, you have the internet. Also, store of the big stores sell for less then what the mom and pop can buy a product for.
 
My memory is hazy, but GM are you the person that did the same thing to the kid clerk at Blockbuster? Or was this someone else on the board?
That was Gridiron Assassin.
 
Ive been working in retail for awhile and can say thats our policy as well...no receipt...you get the lowest selling price which is usually the online price of the item...thats how it is. In an age of dishonesty you can't cut anyone slack...no matter how much you rant and rave theres tons of scams going around so without a recepit no one gets the benefit of the doubt. On a side note..its customers like you that make working in the retail industry a pain in the ### and the number one reason im on my way out soon to grad school no doubt.......you were drunk...u lost your receipt...####### live with it....its 8 bucks man....it probably cost you that much to get hungover rin the first place....you could have dealt with that way better. :thumbdown: :thumbdown: :hot: :hot:edit to note that retail personally doesnt give a #### whether they lose youre busniess or not..you're just another dollar sign to them cruel as that may sound....go to circuit city or target....doesnt matter...its all the same.....so yea let them kiss youre fanny good bye but I guarantee youll go back.....they always do..

 
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The ( big boys) can and will sell some items at a loss to get you in the store. Most people don't go shopping for one item and usually leave with a cart full.

 
I love stories like this..I'm the Operations/Logistics Manager for the largest INDEPENDANT electronics/appliance store in the state.  We compete with Best Buy and Circuit City and we do it very well.We do it by treating the customer like they WANT to be treated...not the way they EXPECT to be mis-treated...We've been around for 32 years and have competed with the "big boys" since they came to town some 7 years ago...It's people like YOU who are fed up with being TOLD what you'll get rather than telling US what you expect!!
Where are you located?Do you have a website?
In NM..we are not a "web based" store but we do have a website...Baillio's Inc.
 
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Also know the return policy of the store you're buying from at all times....like someone said earlier..there are rules to be followed and people out there seeking to take advantage all the time. I see it multiple times every day, its the dishonest ones that ruin it for everyone and why things have gotten as strict as they are. But if you know the companys policy from the start there wont be any surprises and youll know to keep your receipr. I have to add...working in a Barnes and Noble....you'll see hoousewives coming in all the time with books thare are obviously really old trying to return them......cleaning out there closet hoping to make a buck and get full price them. That why the procedures are in place.....its not done to purposefully piss people off.

 
My Sony television recently crapped out. Unfortunately, it was beyond the warranty period so I was going to have to shell out some cash to get it fixed. I called Sony to find out if there were any authorized Sony repair business in my area. There were two: Best Buy, and a small mom and pop television repair place. I figured I'd throw some business to the mom and pop business, which would be more service-oriented and less likely to screw me. I was wrong. I could go on for pages about what went wrong with this mom and pop outfit, but here's the bottom line. It took them three weeks just to diagnose what was wrong with our television. And for that service we paid approximately $230. If we chose to have them actually repair the television, they would deduct that $230 from the total bill (which we were told at the beginning would be around $500). If we didn't have them repair the tv, they would return it and we would be out the $230 and stuck with a broken tv. I think part of the scam was to keep our tv for so long for diagnosis that we would just pay whatever was asked to get it back in working condition. Well, after nearly three weeks, we get the call (actually we had called two or three times by then checking on the status). It was going to cost a grand total of $980 to repair our television set. Once my wife called and gave me the news, I got suspicious. I did a little research and found out this business had some complaints with the BBB (you can check this online). After that, I called the owner of the place to figure out why the hell it was going to cost so much to repair the television. Turns out, they needed to replace the deflection board at a cost of $440. The owner assured me that this was the price that he had to pay to Sony for the part. Labor was an additional $300, there were some shipping charges and then various miscellaneous charges for chemicals, trip charges, etc. Something just smelled wrong, so I asked the guy to give me the part number and the number for Sony parts. After stammering for a bit and putting me on hold, he gave me the info. I then asked him to fax me an itemized estimate, which he said he would but never did. I hung up the phone and immediately called Sony parts. The replacement part was not $440. As an end consumer, I could order the part for $235 plus shipping. I was livid. The guy was charging me $440 for a part that cost him no more than $235, and he represented to me that this was his cost. I also asked the Sony parts guy if he thought that $300 to replace the deflection board was reasonable, and he stated that he thought it was steep. So then began my letter writing campaign, wih all of the requisite threats of legal action, contacting Sony and filing a complaint with the BBB. In the end, I was refunded my money and got my broken television back.

Thereafter, I called Best Buy. They sent a guy out who diagnosed the problem in 15 minutes (not three weeks). It was the defelection board that needed to be replaced, so at least the prior diagnosis wasn't fraudulent. They ordered the part, which cost around $240 after their discount and subsequent markup (about $20, not $200). The diagnosis and trip charge cost me $90 (not $230). The labor to fix the television was $60 (not $300). And the only miscellaneous charge was $30 for shipping because we wanted the part sent overnight mail. The grand total was just over $400. The mom and pop was trying to bilk me for $980.

Of course, that's not to say that all mom and pops are evil and that all corporate conglomerates are straight-shooters. But my bottom line belief is that all business are out to screw you if you let them, and whether their annual revenue is in the thousands or billions is of little consequence.

As for GM's situation, I understand why they have the policy, but believe that local management should be entrusted with some autonomy to make decisions that deviate from that policy in the interest of customer service.

 
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FYI, The lion king (platinum edition) was on sale for 11.99 the day after Thanksgiving as part of their "Early Bird" special (From 6am to 11am I believe). I only know because I got it for my sister.

 
As for GM's situation, I understand why they have the policy, but believe that local management should be entrusted with some autonomy to make decisions that deviate from that policy in the interest of customer service.
They actually are entitled to do some things against the company policy and it happens more often than you think. The manager can do quite a few different things to make things go away but this is one thing they absolutely cannot do anything about. You get exactly what comes up in their computer as the lowest amount nationally in the last 30 days.I asked my GF about it and she said the one thing that they could have done would have reuired GM to remember what day, what time of day, and what register he purchased the product at. This would have been tough given his mental state at teh time and it sounds like ti would take a lot of time to do it so if they were busy it would have been less likely they would have gone out of their way to do it.
 
This topic really pushes my buttons.  I could give you a few dozen similar stories of where some "big name" store screwed me over.  But the fact of the matter is that it's nobody's fault but OUR OWN.  The mom and pop stores are gone because we sold our souls to the "big corporations".  About 10 years back my sister owned a very profitable small electronics store.  Profitable that is, until "Best Buy" and "Circuit City" came to town.  They were out of business within a year because they just couldn't compete with the big guys.  Saw the same thing happen to our small town video store - "Hollywood Video" came into town and sold video rentals for $1.  The "mom and pop" video store went out of business in 3 months and then Hollywood changed their video rentals to $3.  This has happened all across America.  So what do we have now?  Nothing but the same old stores EVERYWHERE you go.  The malls look almost identical everywhere you go - Red Lobster, Outback Steakhouse, Radio Shack, Best Buy, Wal-Mart (the WORST of them all).  Personal service has been replaced with "corporate policies" that take common sense and throw it out the door because when you enter a store now, the "owner" is no longer there.   The "owner" is some big, fat, rich, CEO who sets "corporate policies" and only looks at numbers (instead of customers) to determine how successful his business is.I'm not saying that you can't go to Olive Garden for dinner or Home Depot once in a while but when you constantly give your money to these big "super saver stores" and then expect fantastic customer service - Sorry your living in a dream world.  WE made this bed, guess what?  WE have to lie in it also.   Maybe when we are all handing out friggin "smiley" stickers  at Wal-Mart for minimum wage, then maybe somebody will get it... doubt it though...... :rant:   :hot:   :wall:
Well what was your sister's price structure? What was her return policy? Our days of wishing for mom and pop's ignore the many problems in those stores. And in my experience, for every good mom and pop that goes under, you had three knuckleheads that were unwilling to adjust to the big corporate monster in their midst. I know they can better afford loss leaders and other gimmicks to bring foot traffic into the store, but most mom and pops do have the advantage of being the established vendor in town. That is unless they've already pissed off the local base and driven them away. Mom and Pops need to bring something to the table other than being local. I can try to patronize them all I want, but if I can't get a new release for a month, and I'll pay three times as much for it whe I get it, well life isn't short and it isn't a charity. Most have turned to porno, and that would be fulfilling a need not met by the big guys. As for the other Mom and Pops, I'll support them the best I can, but business is Darwinian. If you can't compete, don't look for a consumer subsidity of mercy.
LOL! My sister's price structure and return policy had absolutely NOTHING to do with why they went under. They were very successful until the corporate monster came into town and gobbled them up. They just didn't have the same capital as the "big boys".I'm not saying the big stores are all bad, the only point I'm trying to state is that on the average (not in all situations) you're going to lose common sense customer service in a big corporate store.
I calling BS on this. If her pricing was better and her service was better, she'd still be in business. I find some of the crappiest service at Mom & Pop stores (and some of the best). Maybe it's from years of sitting on their butts when they were the only game in town. Bottom line is that change happens and people who don't or refuse to recognize this will go under. The small stores need to carve out their own niche...high-end product, used product, deliver it to your door, free installation.
You're calling BS on a situation you know nothing about. You questioned her customer service and pricing? Customer service in their store was outstanding - anything extra they could do for their customers they did. Pricing? - You're absolutely right - their prices weren't as competitive as Best Buys and Circuit City's - That's my whole point! - There's NO WAY for a small time business to compete and give the same prices as a big corporation that can buy in large quatntities and sell for a reduced price. The main point of my original post wasn't to discuss my sisters situation ( I just used it as ONE example). The whole point of my post is to show that Customer Service is not what drives people from one business to another - it's usually price. Anyone who thinks that some family could open up a small store next to one of the "big boys" and compete is off their rocker!
Off my rocker? I DO see some Mom and Pops able to survive and thrive in the face of the monolyths. You sister and ANY mom and pop do not have a divine right to stay in business. You sister obviously identifyed a market whenever she decided to open her store and was able to flourish until competition arrived in town. Now, I don't know you, your sister or her store, but I think I can infer a reasonable guesstimate that she must have been doing something VERY wrong to let even one of these giants sink her in a year's time. And I don't expect you to criticize your flesh and blood, but how do YOU know it wasn't her customer service or lack of competitive pricing that sank your sister? Would you really expect one of your friends to come up to you and tell you how much her store stinks?Too often Mom and Pops will piss and moan that their monopoly has been sunk and woe is me, and how will we compete? And some get out there and find a way. They will decrease their profit margins. A small profit is better than no profit, right? If Best Buy is selling CD's for 12 bucks, than a mom and pop has to be stupid, arrogant or ignorant to sell the same product for 18 bucks. No amount of customer service in the world is worth a 33 percent markup. They want to sell for 14 bucks, I'll consider it, and they will still make a small profit on the deal. And on up the food chain of electronics and all goods. Get busying selling or get busy closing.
Hey Muff, the "off your rocker" comment wasn't directed at you personally (I probably should have worded that differently). But please don't take wild *** guesses about a situation you know nothing about. My sisters business was doing very well for 10+ years. She didn't "all of a sudden" lose her business sense and "do something wrong" as you've stated. C'mon, your telling me that some schmo who takes out a loan to open up an electronics store can actually compete and beat out a Best Buy store? - You have got to be kidding!? My sister could NOT lower their prices(to compete) anymore and still stay in business. A big store can easily lower their prices more than the little guy and still keep going.
No I don't think anyone could or would be wise to compete with a Best Buy in this climate. But I don't think it would be wise to open a general store today either. Some retailers outlive their practicality. My point was in relation to Mom and Pops who had established themselves in a market prior to a chain entering the picture. Those are the stores that I see compete. I wouldn't open a hardware store next to a Home Depot in 2003, but I can rattle off quite a few who've survived in my local area despite having 10 Home Depot's and Sears Hardware's within 15 miles of my doorstep(and 2 Lowe's on the way). And I wouldn't call it a "wild ###" guess to suppose that something was fubar'ed with your sister's management. What sorts of changes did she try to compete with the chains? People are very much creatures of habit, and while some people would buy a widget from Hitler over Mother Theresa if he was selling a widget for a dollar less, most would not switch allegiances quite so fast. For her to go under inside of a year, even if the pricing was wildly uncompetitive(which is not your sister's fault as you say, and I'll give her that) smacks of there being a greater issue. I don't know what the problem was, can you enlighten us? Because if her customer service was that overwhelmingly over the top, I just don't see her folding after 10 years in 10 months. I"m not saying your sister is the anti-christ, but plenty of mom and pops have made a go of things without a 10 year jumpstart on the market.
 
I hate Best Buy with a passion. There complete lack of customer service is absolutely ridiculous. I can't tell you the number of times I've heard a Best Buy salesperson give out completely erroneous info on electronics, especially HDTV. Usually, I wait till the salesguy is gone and go over and tell the customer they were being lied to. Sometimes if it's really egregious and I'm feeling particularly confrontational, I'll do it while the salesguy is still there. It's amazing to me that they don't make there employees take tests on the subjects or something. A couple of years ago, Home Theater mag went in undercover to test the knowledge of various stores. Bestbuy scored dead last.The thing is though, consumers are getting exactly what they are asking for. I buy my HT and stereo equipment through a local place. They are slightly more expensive, but they know what they are talking about. They let me demo things to see how they sound in my own home, they have a great trade-in policy, and they've done their best to help me build a couple of top-notch systems. Unfortunately, people are just looking for the best price. I understand this, but if you are gonna be a price shopper, don't spend two hours testing equipment at your local place, asking tons of questions, and getting great service if you know you're just going to buy it on the internet anyway. That's the type of thing that is driving these places out of business, and will eventually keep anyone from getting knowledgeable service.Anyway, a couple of best buy anectdotes:1) A couple of years ago, a customer is buying an HD set from bestbuy and wants an HD receiver too. The salesperson says they don't have any at this time. However, they do have one RCA HD box and the customer asks about it. This box is even on sale. The salesguy says this box won't work with your set, you need a more expensive one that we will get in a few weeks. I walk over and tell the salesperson he is mistaken, and he disagrees vehemently. I tell him it's the exact same box/tv I have at my house, grab an adapter cable, and show the customer how it hooks up. The customer was so annoyed at the situation (which was either ignorance or upsell, probably the former) that he saod screw best buy, went across the street to tweeter, and got a pricematch on the TV and receiver.2) For my birthday, my coworker Lauren got me a DVD, but it was the fullscreen version. Unfortunately, I didn't notice this till I opened it. I got her receipt and went to return it. I understand that their policy is that if the dvd is opened, it can only be returned for the same title. I just wanted the widescreen version. I explain the mistake, showed them the receipt, and said I just wanted to switch it for the widescreen version. They refused. Even the store manager said no, citing the same title policy. I nearly pulled a GM, but managed to stave it off. I have since taken my $100-plus a month CD habit to a different store. In conclusion, best buy sucks donkeys.

 
Ya know, one BIG difference is that the man I who owns our company is a VERY Christian man who's business philosophy is simply.."do the right thing".

Of course he doesn't want to be taken advantage of (nobody does) but, if his company did something wrong... he really wants to make it right. I've personally argued with him because I felt that he was rolling over TOO quickly to help a customer. In one case I flat out TOLD him that the customer was wrong and we didn't owe them a thing. His reply was that the customer 'perceived' us as "ripping them off...and perception is EVERTHING". He feels that no matter WHAT happened...IF the customer FEELS ripped off, they will NOT come back!

We've taken returns from "loyal" customers where I KNOW that they didn't buy it from us (part of my job is to track serial numbers). Jack's answer was simply "the customer THINKS he bought it from us...take it back, give the customer a new one or a refund and then get credit from the mfgr..it's no money out of OUR pocket and we have a customer for life".

It must work....we've been around a LONG time!

 
I've never bought any electronics from Best Buy, but I've bought plenty from Circuit City. I can't recall once asking the customer service guy to help me with anything, other than to help me listen or view a particular component. I do all my research on-line and pretty much know everything I need to know before I even walk into the store. The last thing I'm going to do is ask some punk 15 year old about how to build my home theater.p.s. I do like Tweeter a lot.

 
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So, do you have a problem with Best Buy in this story? If so, I'd say it's misguided.
I just think Best Buy's "promise" of beating the best price out there is smoke. You need to basically scour the ads on Sunday morning and then hightail it to the store first thing Sunday morning. That's not really what I'd consider truly representing yourself as the place that has the best prices. It's someone that says "We'll beat the best price out there, if we HAVE to. But you have to jump through hoops and all beat the loopholes we have in place first."Bernie's was the bait and switch joint.
That seems nonsensical. They're basically saying that they'll beat any valid offer. If it's impossible for you to purchase a TV for a certain price, then I would say that offer is not valid and they're completely right in not beating a price that doesn't exist in reality.
 
2) For my birthday, my coworker Lauren got me a DVD, but it was the fullscreen version. Unfortunately, I didn't notice this till I opened it. I got her receipt and went to return it. I understand that their policy is that if the dvd is opened, it can only be returned for the same title. I just wanted the widescreen version. I explain the mistake, showed them the receipt, and said I just wanted to switch it for the widescreen version. They refused. Even the store manager said no, citing the same title policy. I nearly pulled a GM, but managed to stave it off. I have since taken my $100-plus a month CD habit to a different store. In conclusion, best buy sucks donkeys.
What I think we can take away from this story is that Lauren, while thoughtful and generous, is a #######.
 
2) For my birthday, my coworker Lauren got me a DVD, but it was the fullscreen version. Unfortunately, I didn't notice this till I opened it. I got her receipt and went to return it. I understand that their policy is that if the dvd is opened, it can only be returned for the same title. I just wanted the widescreen version. I explain the mistake, showed them the receipt, and said I just wanted to switch it for the widescreen version. They refused. Even the store manager said no, citing the same title policy. I nearly pulled a GM, but managed to stave it off. I have since taken my $100-plus a month CD habit to a different store. In conclusion, best buy sucks donkeys.
What I think we can take away from this story is that Lauren, while thoughtful and generous, is a #######.
pics?
 
This topic really pushes my buttons.  I could give you a few dozen similar stories of where some "big name" store screwed me over.  But the fact of the matter is that it's nobody's fault but OUR OWN.  The mom and pop stores are gone because we sold our souls to the "big corporations".  About 10 years back my sister owned a very profitable small electronics store.  Profitable that is, until "Best Buy" and "Circuit City" came to town.  They were out of business within a year because they just couldn't compete with the big guys.  Saw the same thing happen to our small town video store - "Hollywood Video" came into town and sold video rentals for $1.  The "mom and pop" video store went out of business in 3 months and then Hollywood changed their video rentals to $3.  This has happened all across America.  So what do we have now?  Nothing but the same old stores EVERYWHERE you go.  The malls look almost identical everywhere you go - Red Lobster, Outback Steakhouse, Radio Shack, Best Buy, Wal-Mart (the WORST of them all).  Personal service has been replaced with "corporate policies" that take common sense and throw it out the door because when you enter a store now, the "owner" is no longer there.   The "owner" is some big, fat, rich, CEO who sets "corporate policies" and only looks at numbers (instead of customers) to determine how successful his business is.I'm not saying that you can't go to Olive Garden for dinner or Home Depot once in a while but when you constantly give your money to these big "super saver stores" and then expect fantastic customer service - Sorry your living in a dream world.  WE made this bed, guess what?  WE have to lie in it also.   Maybe when we are all handing out friggin "smiley" stickers  at Wal-Mart for minimum wage, then maybe somebody will get it... doubt it though...... :rant:   :hot:   :wall:
Well what was your sister's price structure? What was her return policy? Our days of wishing for mom and pop's ignore the many problems in those stores. And in my experience, for every good mom and pop that goes under, you had three knuckleheads that were unwilling to adjust to the big corporate monster in their midst. I know they can better afford loss leaders and other gimmicks to bring foot traffic into the store, but most mom and pops do have the advantage of being the established vendor in town. That is unless they've already pissed off the local base and driven them away.

Mom and Pops need to bring something to the table other than being local. I can try to patronize them all I want, but if I can't get a new release for a month, and I'll pay three times as much for it whe I get it, well life isn't short and it isn't a charity. Most have turned to porno, and that would be fulfilling a need not met by the big guys.

As for the other Mom and Pops, I'll support them the best I can, but business is Darwinian. If you can't compete, don't look for a consumer subsidity of mercy.
LOL! My sister's price structure and return policy had absolutely NOTHING to do with why they went under. They were very successful until the corporate monster came into town and gobbled them up. They just didn't have the same capital as the "big boys".

I'm not saying the big stores are all bad, the only point I'm trying to state is that on the average (not in all situations) you're going to lose common sense customer service in a big corporate store.
I calling BS on this. If her pricing was better and her service was better, she'd still be in business. I find some of the crappiest service at Mom & Pop stores (and some of the best). Maybe it's from years of sitting on their butts when they were the only game in town.

Bottom line is that change happens and people who don't or refuse to recognize this will go under. The small stores need to carve out their own niche...high-end product, used product, deliver it to your door, free installation.
You're calling BS on a situation you know nothing about.

You questioned her customer service and pricing? Customer service in their store was outstanding - anything extra they could do for their customers they did. Pricing? - You're absolutely right - their prices weren't as competitive as Best Buys and Circuit City's - That's my whole point! - There's NO WAY for a small time business to compete and give the same prices as a big corporation that can buy in large quatntities and sell for a reduced price. The main point of my original post wasn't to discuss my sisters situation ( I just used it as ONE example). The whole point of my post is to show that Customer Service is not what drives people from one business to another - it's usually price.

Anyone who thinks that some family could open up a small store next to one of the "big boys" and compete is off their rocker!
Off my rocker? I DO see some Mom and Pops able to survive and thrive in the face of the monolyths. You sister and ANY mom and pop do not have a divine right to stay in business. You sister obviously identifyed a market whenever she decided to open her store and was able to flourish until competition arrived in town. Now, I don't know you, your sister or her store, but I think I can infer a reasonable guesstimate that she must have been doing something VERY wrong to let even one of these giants sink her in a year's time. And I don't expect you to criticize your flesh and blood, but how do YOU know it wasn't her customer service or lack of competitive pricing that sank your sister? Would you really expect one of your friends to come up to you and tell you how much her store stinks?

Too often Mom and Pops will piss and moan that their monopoly has been sunk and woe is me, and how will we compete? And some get out there and find a way. They will decrease their profit margins. A small profit is better than no profit, right? If Best Buy is selling CD's for 12 bucks, than a mom and pop has to be stupid, arrogant or ignorant to sell the same product for 18 bucks. No amount of customer service in the world is worth a 33 percent markup. They want to sell for 14 bucks, I'll consider it, and they will still make a small profit on the deal. And on up the food chain of electronics and all goods. Get busying selling or get busy closing.
Hey Muff, the "off your rocker" comment wasn't directed at you personally (I probably should have worded that differently).

But please don't take wild *** guesses about a situation you know nothing about.

My sisters business was doing very well for 10+ years. She didn't "all of a sudden" lose her business sense and "do something wrong" as you've stated. C'mon, your telling me that some schmo who takes out a loan to open up an electronics store can actually compete and beat out a Best Buy store? - You have got to be kidding!? My sister could NOT lower their prices(to compete) anymore and still stay in business. A big store can easily lower their prices more than the little guy and still keep going.
No I don't think anyone could or would be wise to compete with a Best Buy in this climate. But I don't think it would be wise to open a general store today either. Some retailers outlive their practicality. My point was in relation to Mom and Pops who had established themselves in a market prior to a chain entering the picture. Those are the stores that I see compete. I wouldn't open a hardware store next to a Home Depot in 2003, but I can rattle off quite a few who've survived in my local area despite having 10 Home Depot's and Sears Hardware's within 15 miles of my doorstep(and 2 Lowe's on the way).

And I wouldn't call it a "wild ###" guess to suppose that something was fubar'ed with your sister's management. What sorts of changes did she try to compete with the chains? People are very much creatures of habit, and while some people would buy a widget from Hitler over Mother Theresa if he was selling a widget for a dollar less, most would not switch allegiances quite so fast. For her to go under inside of a year, even if the pricing was wildly uncompetitive(which is not your sister's fault as you say, and I'll give her that) smacks of there being a greater issue. I don't know what the problem was, can you enlighten us? Because if her customer service was that overwhelmingly over the top, I just don't see her folding after 10 years in 10 months. I"m not saying your sister is the anti-christ, but plenty of mom and pops have made a go of things without a 10 year jumpstart on the market.
Muff you don't deserve a response. My Sister didn't fubar and you know NOTHING about my sisters situation. You want to talk big biz. vs. small biz? - fine. You want to talk about which one generally gives better prices or customer service? - fine.

But you know NOTHING about my sisters personal situation. And your beyond arrogant to think so.

Once again, and for the final time - THIS ISN'T ABOUT MY SISTER! I just simply used my sister as an example! My point is that in many situations there is no way the little guy can compete against a big store. Your comments are ignorant and I'm done with this conversation.

Go watch MTV Dude. I think the "Real World" is on for you. :wall: :wall:
Dude you brought your sister up. It's not my fault she was selling 8 track tapes in the 90's, so relax for a moment. And incase you did miss this line:

For her to go under inside of a year, even if the pricing was wildly uncompetitive(which is not your sister's fault as you say, and I'll give her that) smacks of there being a greater issue. I don't know what the problem was, can you enlighten us?
or this

Now, I don't know you, your sister or her store
Of course I know nothing about your sister's situation, I admitted this and ASKED for more information. It's not my fault she ran her business into the toliet, I was trying to figure out what might have caused this situation.

Anyway, I'm off to watch the Real World :D :rotflmao:

 
It's not my fault she ran her business into the toliet, I was trying to figure out what might have caused this situation. Anyway, I'm off to watch the Real World :D :rotflmao:
Nice job being obnoxious.There all kinds of small businesses that go under, even in a years time, when one of the monoliths move into town. To insinuate it was mismanagement is pure foolishness.
 
GM,I just bought a DVD at Hollywood Video that was clearly marked $17.99.It rang up at $11.24. If I lose my receipt, should the store just fork over $17.99 since it is the only price on the box and has not been altered in any way? There are legit reasons for refunding the lowest price if you cannot produce a receipt.The movie was Less Than Zero, if anyone was interested.As for the Mom and Pop argument, consider this my request to drop the subject if you cannot be civil to one another. Thank you for your consideration.

 
Ive been working in retail for awhile and can say thats our policy as well...no receipt...you get the lowest selling price which is usually the online price of the item...thats how it is. In an age of dishonesty you can't cut anyone slack...no matter how much you rant and rave theres tons of scams going around so without a recepit no one gets the benefit of the doubt. On a side note..its customers like you that make working in the retail industry a pain in the ### and the number one reason im on my way out soon to grad school no doubt.......you were drunk...u lost your receipt...####### live with it....its 8 bucks man....it probably cost you that much to get hungover rin the first place....you could have dealt with that way better. :thumbdown: :thumbdown: :hot: :hot:edit to note that retail personally doesnt give a #### whether they lose youre busniess or not..you're just another dollar sign to them cruel as that may sound....go to circuit city or target....doesnt matter...its all the same.....so yea let them kiss youre fanny good bye but I guarantee youll go back.....they always do..
the number one reason im on my way out soon to grad school no doubt.......you were drunk...u lost your
I'd work on my grammar before applying to grad school, champ.
you were drunk...u lost your receipt...####### live with it....its 8 bucks man....
I was hungover, not drunk. And it's the principle behind the matter, not the cost. Best Buy will sell the same DVD for 27.99 - that's not right no matter how you slice it.
it probably cost you that much to get hungover rin the first place....you could have dealt with that way better.
you gotta be f'n kidding me. Unless I'm drinking Sterno, $8 is a tip to the bar back for me.
edit to note that retail personally doesnt give a #### whether they lose youre busniess or not..you're just another dollar sign to them cruel as that may sound
Is that a fact? I'll be sure to include that in my letter to the CEO and CFO. I suspect that deep down, the customer DOES matter. Because afterall, Charlie, losing business means losing market share. And when you dice it up like this to white collars on Wall Street, it does matter. I may be just another dollar sign to the minimum wage jagoff that pissed me off....but to the CEO/CFO, I'm a guy who runs 200 million dollars and has influence over other hedge funds.
so yea let them kiss youre fanny good bye but I guarantee youll go back.....they always do..
Nope. I won't be back. There are many stores that sell DVD's.....LOL at you thinking I'll come back to buy anything from Best Buy. If retails sucks so bad for you, get out of it. But don't you dare come down on honest people who just want what's right in this world. Best Buy ####ed me over b/c I didn't have a receipt. That's BS....The fact that they'll sell the same DVD for $27.99 is a farce to justice and slap in the face to honest citizens.
 

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