The Instinctive story reminded me of a story.
On vacation with whole family, my sister mentioned going to Starbucks. There is one like 10 minutes away and it's the only one in the area of the beach town we stay at.
She says doesn't want to wait etc
I say oh you don't know about their new app you can order ahead. The app just came out.
So I order, we drive over, she says I'll grab the coffees. I tell her just go down where you pick up drinks, they should be there or the barista has it to the side.
There's a huge line, sister stars to walk in, says excuse me, and this woman says, excuse me but the line starts back there and points.
My sister ignores her goes picks up her drinks and says something like thanks for letting me know where the back of the line is as she walked out