Oldest started a high school last month whose uniform is khaki shorts and a polo shirt with their logo on it that you have to order from Lands' End. We ordered a bunch that were too big. So you would assume we can just send them back and ask for a size exchange from L to M, right?
Oh no, my friend, while that is how 99% of e-commerce sites would handle it, that would be far too easy for Lands' End. Here's what we have to do instead:
- Send back the items that are too large
- Wait until the refund gets processed and a credit is added to our account. I suppose we could have ordered the new sizes at the same time we were sending in the returns, but I was worried that if we did that they would charge our card again and then issue a credit, so we would be stuck carrying over that credit until the next time we had to order from them
- Go back to the website and order all the items anew. Now, it is true that I can look up past orders and click on the "Order Again" button. But I have to do that for each individual item, and each time I click through I have to re-select the color/size.
- On top of all that, half the items we wanted to order in the new size were either out of stock or on backorder until January