Can you negotiate with DirecTV? (1 Viewer)

[Tiger Fan]

all you guys are out of contract though, right?

 

[fantasycurse42]

all you guys are out of contract though, right?

Yes... Never take the 24 months (which they offer with the Genie upgrade. I have one Genie and one HDDVR which was the model before the Genie, but it works just fine). My goal is a 12 month contract from June to June, so I have leverage for next season.

 

[themeanmachine]

all you guys are out of contract though, right?

I had 3mo left under contact. They were going to charge $20/mo cancellation fee, I said that is fine, cancel anyway.

 

[culdeus]

I always forget, when is the first installment for the ST? I think June?

I like to call right before then and get my free ST along with a $30 monthly discount.

Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?

What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dont

I call up and say Time Warner has a much better deal, the only reason I'm a customer is for the ST, but TW offers the red zone. My bill is too expensive and I have to cancel.

They'll typically throw out a few new offers and I decline. I'll let them know I want a discount to get my bill under $x a month while keeping my packages and getting the ST for free. They oblige always, however the comments from others are making me more concerned.

I might take Culdeus advice and just cancel and then rejoin a week later.

Do they really let people cancel and then sign up a week later under the same name and address?

They don't even validate the names. People just start making #### up in this area.

It's not all based on address?

Nope, they don't care about service address or even last name. Uverse is strong in this area and literally everyone does this churn.

 

[NewlyRetired]

Also, I was not allowed to keep my old package that was no longer offered, had to sign up for a current one. And had to recommit to a 12mo contract.

this will happen to me too since my current tv package is very old. I hope it is easy to see what the differences are so I don't get surprised on losing a channel I use a lot.

 

[lumpy19]

all you guys are out of contract though, right?

Yes... Never take the 24 months (which they offer with the Genie upgrade. I have one Genie and one HDDVR which was the model before the Genie, but it works just fine). My goal is a 12 month contract from June to June, so I have leverage for next season.

I was always in contract when I negotiated, had a problem a few years ago but several times i got free sunday ticket while still under contract

 

[themeanmachine]

Also, I was not allowed to keep my old package that was no longer offered, had to sign up for a current one. And had to recommit to a 12mo contract.

this will happen to me too since my current tv package is very old. I hope it is easy to see what the differences are so I don't get surprised on losing a channel I use a lot.

Fortunately my package wasn't too old so I was able to find a comparison chart somewhere after doing a search, but it's probably going to be harder with an older package. But when I called for the new deal, she was very clear with what channels I would be gaining and which I would be losing.

 

[fantasycurse42]

all you guys are out of contract though, right?

Yes... Never take the 24 months (which they offer with the Genie upgrade. I have one Genie and one HDDVR which was the model before the Genie, but it works just fine). My goal is a 12 month contract from June to June, so I have leverage for next season.

I was always in contract when I negotiated, had a problem a few years ago but several times i got free sunday ticket while still under contract

Feels a little different right now. They're are some serious policy changes over there and IMO it would be best to avoid 24 months, as it looks like they might try to stick it to you at this point.

 

[NewlyRetired]

Is there any way to check to see when my current contract is up? I can't remember as I have renewed so many times over the years during the calls.

 

[fantasycurse42]

Is there any way to check to see when my current contract is up? I can't remember as I have renewed so many times over the years during the calls.

I'm sure you can find this online somewhere in your account tab.

 

[shuke]

I've seen commercials for American Genius on National Geographic and it's still not listed on the DVR. Pisses me off. Same with starting an NHL playoff game on a different channel and only switching to the correct recorded channel after the previous game is over. Does the Genie do any better than my HR22? This technology is worse than the TiVo I bought 15 freakin' years ago.

That doesn't start until June 1. And this pisses you off why? You could just wait until it shows up on the guide.

Since the show is being advertised for June 1, surely someone can put it on the guide for June 1? I don't want to keep checking back to see if it's scheduled; I've already done it twice, and twice too many. Why should I have to think about it multiple times? I'm a FBG; I've got better things to do. It's not just this show.Their whole Guide and Search is a joke. It's like it's running on Windows 95. Why can't I set the DVR once to record every Vikings game for the whole season? If the game is running late why can't the DVR account for that and extend the time rather than me having to add an extra hour every time? Why are Search and navigation so slow? Why are old SNL re-runs recorded as if they're new content (because they leave the original air date out). Why does the DVR say it's on my network but it doesn't show up live on the app? It's because it's terrible.

I agree the guide/search is not the best, but some of these gripes are silly.

You should be able to auto-record all Vikings games, with an extended hour.

 

[NewlyRetired]

Is there any way to check to see when my current contract is up? I can't remember as I have renewed so many times over the years during the calls.

I'm sure you can find this online somewhere in your account tab.

I will check now.

When I cancelled this morning, I should have asked. If I was under contract do you think they would have mentioned on the phone that there would be a penalty for cancellation?

 

[playin4beer]

Is there any way to check to see when my current contract is up? I can't remember as I have renewed so many times over the years during the calls.

I'm sure you can find this online somewhere in your account tab.

I will check now.

When I cancelled this morning, I should have asked. If I was under contract do you think they would have mentioned on the phone that there would be a penalty for cancellation?

I had to email them and ask for my contract end date...

 

[fantasycurse42]

Is there any way to check to see when my current contract is up? I can't remember as I have renewed so many times over the years during the calls.

I'm sure you can find this online somewhere in your account tab.

I will check now.

When I cancelled this morning, I should have asked. If I was under contract do you think they would have mentioned on the phone that there would be a penalty for cancellation?

If you were under contract, I can almost guarantee it would've been brought up. I have to assume they would've advised you on some additional fees.

 

[shuke]

They've changed the system I think. I used to make my annual call to get discounts to make the bill reasonable, but last time I tried they offered virtually nothing. Just "calling retention" doesn't do it any longer. Now to get the good deals you need to actually cancel, but schedule the discontinuation for a couple of weeks out. Then you get an email begging you to return, you call a special phone number, and they give you the better discounts. All the details are in this thread, start at the first post on page 272 for an overview of what to do.

thanks. I am starting this procedure right now. keeping fingers crossed. I got the $15 off a month offer and said no and went ahead with the full cancellation 2 weeks out.

I hope I get the NEWDEAL1 offer soon in my email....

Note that it seems like some people don't get the email or phone call, for whatever reason. When I did this I scheduled my discontinuation for 3 weeks out (they said that was the longest they could do), and after a week I still hadn't gotten the email. Per the slickdeals instructions I called anyway, but it was the day of the Mayweather-Pacquiao fight, and taking PPV orders was all they were doing on that special phone number. I waited a few more days, still hadn't gotten the email, and called the number again. Now it was back to the special "please come back" hotline, and I didn't even need to say what I wanted, or reference "newdeal1" - she immediately asked for my phone number to look up my account, and launched into the special offer with no prompting. She didn't offer free Sunday Ticket up front, but I didn't ask for it because I really don't need it and would't use it. (Strange, I know.) She offered the rest up front (much lower monthly price, 3 months of premiums free, and $200 gift card), no negotiating needed.

Also, I was not allowed to keep my old package that was no longer offered, had to sign up for a current one. And had to recommit to a 12mo contract.

When you called back, what did you say?

 

[shuke]

Okay, I'm on the script... Best they offered was $75 off the ticket. Cancellation date set, let's see if I get the email beforehand.

I knew this AT&T #### would be bad news.

Going to need updates on this!

I'll update... As of now I have a cancellation date 3 weeks out.

Instead of offering me anything(outside of $75 off the ticket), he tried bashing "the offer I was receiving". This tactic pissed me off to the point that I am actually considering canceling.

I think they really are going to start losing consumers with their new tactics.

Maybe a handful, but I'm guessing most people are too lazy or don't want to deal with the hassle of changing that they don't follow through on their bluff.

DirecTV isn't stupid. They know what we're doing.

 

[BroncoFreak_2K3]

great great updated thread. Keep us posted fc42

 

[NewlyRetired]

Is there any way to check to see when my current contract is up? I can't remember as I have renewed so many times over the years during the calls.

I'm sure you can find this online somewhere in your account tab.

I will check now.

When I cancelled this morning, I should have asked. If I was under contract do you think they would have mentioned on the phone that there would be a penalty for cancellation?

If you were under contract, I can almost guarantee it would've been brought up. I have to assume they would've advised you on some additional fees.

that is what I thought too but she was in drone mode just reading from a script so she might have missed it. I could not find the information online in my account.

Hopefully in a couple of days I will either get the email/call or just try to use the number directly and play dumb saying I got the email and see what happens.

I was able to find a current package that is almost identical to my old one so I will only be missing one channel that I watch some times so that should be no problem if I need to get rid of the old package.

 

[fantasycurse42]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

 

[playin4beer]

My contract date is up June 19th.. not sure which way I'll be going.. I've been with DirecTV since 96 when I had Primestar and they were bought out by DirecTV

 

[NewlyRetired]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

same with me. I have been with them since 2004 and called almost every year since 2007. But last year was like hitting a brick wall. I think a policy changed internally as has been mentioned above but it could be that we simply have been working the system for too long like you said.

Keeping fingers crossed that this new script works for us. It is good to see it has worked for others who have also been calling for many years so I have some hope.

 

[fantasycurse42]

I'm also debating just canceling and having my wife reinstate as a "new customer" to see if she gets the new subscriber promotion... She never legally changed her last name, so maybe... If that works, she can just cancel next year and I'll call back to be the new subscriber. It feels elementary, but maybe it'll work if all else fails.

This would be my last resort.

 

[MattFancy]

It's weird to me that they've been harder to work with to keep giving us deals. I mean, are they really losing money by giving someone discounts and free stuff? Maybe, but in the long run, you're keeping your customers happy and still getting their money.

What sucks for me, is in my area, we don't really have many choices. It's DirecTV, Dish or Metrocast and that's it. So I'd love to play hardball with them, but I can only go so far because the other options are crap.

 

[IC FBGCav]

Okay, I'm on the script... Best they offered was $75 off the ticket. Cancellation date set, let's see if I get the email beforehand.

I knew this AT&T #### would be bad news.

Going to need updates on this!

I'll update... As of now I have a cancellation date 3 weeks out.

Instead of offering me anything(outside of $75 off the ticket), he tried bashing "the offer I was receiving". This tactic pissed me off to the point that I am actually considering canceling.

I think they really are going to start losing consumers with their new tactics.

Maybe a handful, but I'm guessing most people are too lazy or don't want to deal with the hassle of changing that they don't follow through on their bluff.

DirecTV isn't stupid. They know what we're doing.

Never sell short corporate ineptness. For sure the people fielding the calls know but whether that transitions to the people in charge grasping it, is something totally different.

 

[Mr.Pack]

So I had an interesting talk with a retention rep the other day. I was calling for my parent's account. They haven't changed their plan or called for anything in like 15 years (not joking). Their plan is ANCIENT. Anyway, I figured they would basically give me service for free since they've been loyal for so long.

I was wrong.

The guy on the phone basically told me that you earn "points" based on some factor of how long you've been a customer, what your monthly bill is, AND what package you are on. If you are on an expired service package, you no longer earn points (or earn a lot less). So basically, since my parent's package was discontinued years ago, they couldn't get much. $10 bill credit for 24 months, update to the new plan, and 50% off HBO. Much less than I can get annually, and I've been a customer for a shorter period, pay less, and call often.

So it sounds like there is some structure behind what they can offer you. This would help explain why some people seem to be able to get more out of the reps than others...

Ever since DTV and ATT merged I have noticed that they don't negotiate nearly as much as they used to or even at all... IMHO

That's dangerous business for them. The cost for acquiring a new customer far exceeds retaining an existing one. If I don't get free ST and a discount this year, I will cancel.

I am probably going to be canceling next month again when my contract is up if I can't get a decent deal. I'll go to cable for a month or two then back to DTV as a new customer and reap the benefits.

 

[IC FBGCav]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

They are making money on you no matter what, the question is how much they will make. They don't want to lose any customers as they go to competitors and make them money.

 

[MattFancy]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

They are making money on you no matter what, the question is how much they will make. They don't want to lose any customers as they go to competitors and make them money.

That's my feeling. If they're willing to reel people in with deals, why wouldn't they be willing to do the same with current customers? Sure, they could make more money off of me, but wouldn't they be just as happy with half if the alternative is me leaving and giving someone else my money?

 

[fantasycurse42]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

They are making money on you no matter what, the question is how much they will make. They don't want to lose any customers as they go to competitors and make them money.

I get this, but all of the sudden they're now just complete #####. This has to be due to AT&T.

 

[IC FBGCav]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

They are making money on you no matter what, the question is how much they will make. They don't want to lose any customers as they go to competitors and make them money.

I get this, but all of the sudden they're now just complete #####. This has to be due to AT&T.

Probably and once they take a stand they will start losing customers and will have another decision to make.

 

[fantasycurse42]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

They are making money on you no matter what, the question is how much they will make. They don't want to lose any customers as they go to competitors and make them money.

I get this, but all of the sudden they're now just complete #####. This has to be due to AT&T.

Probably and once they take a stand they will start losing customers and will have another decision to make.

The call I had today was like none I've ever had with them before.

He offered me the ST for $175, I declined. He then went on to rip Time Warner for 5 minutes, then accepted the cancellation. It was kinda shocking.

 

[shuke]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

Of course they do.

 

[shuke]

LOL at them being "complete #####" because they call your bluff.

 

[Mr.Pack]

I've seen commercials for American Genius on National Geographic and it's still not listed on the DVR. Pisses me off. Same with starting an NHL playoff game on a different channel and only switching to the correct recorded channel after the previous game is over. Does the Genie do any better than my HR22? This technology is worse than the TiVo I bought 15 freakin' years ago.

That doesn't start until June 1. And this pisses you off why? You could just wait until it shows up on the guide.

Since the show is being advertised for June 1, surely someone can put it on the guide for June 1? I don't want to keep checking back to see if it's scheduled; I've already done it twice, and twice too many. Why should I have to think about it multiple times? I'm a FBG; I've got better things to do. It's not just this show.Their whole Guide and Search is a joke. It's like it's running on Windows 95. Why can't I set the DVR once to record every Vikings game for the whole season? If the game is running late why can't the DVR account for that and extend the time rather than me having to add an extra hour every time? Why are Search and navigation so slow? Why are old SNL re-runs recorded as if they're new content (because they leave the original air date out). Why does the DVR say it's on my network but it doesn't show up live on the app? It's because it's terrible.

I agree the guide/search is not the best, but some of these gripes are silly.

You should be able to auto-record all Vikings games, with an extended hour.

3 hours of torture isn't enough???

 

[IC FBGCav]

Anyone think that while deciding what to offer you as a customer, they review your history?

I've been abusing the system since 2006... My post at the top of the last page lays out my concern that they are finally calling my bluff.

I feel like maybe they see that I have threatened to cancel for a decade and now they're just like "fine, go ahead, cancel". Maybe a newer subscriber who hasn't been abusing the system for so long might have better luck?

I've got a cancel date for the beginning of next month. He told me I would be receiving a prepaid shipping box to send the Genie back.

They are making money on you no matter what, the question is how much they will make. They don't want to lose any customers as they go to competitors and make them money.

I get this, but all of the sudden they're now just complete #####. This has to be due to AT&T.

Probably and once they take a stand they will start losing customers and will have another decision to make.

The call I had today was like none I've ever had with them before.

He offered me the ST for $175, I declined. He then went on to rip Time Warner for 5 minutes, then accepted the cancellation. It was kinda shocking.

A lot depends on the rep you get too. Or at least is used to. I have had to call multiple times in previous year until I got the right person. Last years, my wife says it's too expensive shtick worked the first time but I did try it early on.

 

[fantasycurse42]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

 

[shuke]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

 

[fantasycurse42]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

 

[shuke]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

 

[avoiding injuries]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

If they're not competitive and choose to offer new customers promotions but not existing ones, then they risk losing those customers. If the customer thinks they're owed it, they can act accordingly.

 

[shuke]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

If they're not competitive and choose to offer new customers promotions but not existing ones, then they risk losing those customers. If the customer thinks they're owed it, they can act accordingly.

No ####? My comment is regarding those who don't act accordingly, but rather complain that DirecTV is a bunch of #######s now.

 

[fantasycurse42]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

I'd like you to guess what their target acquisition cost is for their online marketing campaigns to gain one new subscriber. I know the answer, but I'd like you to guess first before I share.

 

[shuke]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

I'd like you to guess what their target acquisition cost is for their online marketing campaigns to gain one new subscriber. I know the answer, but I'd like you to guess first before I share.

They don't owe you anything. You've been paying them for a service for a number of years, and in turn they have provided that service. There were not previous agreements regarding reduced rates after a number of years.

It doesn't make any difference if it costs them more to gain new subscribers. This is about your perceived yet nonexistent entitlement.

 

[Jack White]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

I'd like you to guess what their target acquisition cost is for their online marketing campaigns to gain one new subscriber. I know the answer, but I'd like you to guess first before I share.

I'll take a stab at it: $500 - $1000 per new customer.

 

[fantasycurse42]

They don't owe you anything. You've been paying them for a service for a number of years, and in turn they have provided that service. There were not previous agreements regarding reduced rates after a number of years.

It doesn't make any difference if it costs them more to gain new subscribers. This is about your perceived yet nonexistent entitlement.

This is where we disagree... My entitlement as a consumer is to get the best possible price, period. Either they'll provide it to me, or their competitor will.

 

[avoiding injuries]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

If they're not competitive and choose to offer new customers promotions but not existing ones, then they risk losing those customers. If the customer thinks they're owed it, they can act accordingly.

No ####? My comment is regarding those who don't act accordingly, but rather complain that DirecTV is a bunch of #######s now.

So? If that's what they think bc directv is offering better deals to new customers than them, they can feel that way.

 

[shuke]

They don't owe you anything. You've been paying them for a service for a number of years, and in turn they have provided that service. There were not previous agreements regarding reduced rates after a number of years.

It doesn't make any difference if it costs them more to gain new subscribers. This is about your perceived yet nonexistent entitlement.

This is where we disagree... My entitlement as a consumer is to get the best possible price, period. Either they'll provide it to me, or their competitor will.

I'm not arguing with that. I don't think you've been reading what I've been writing.

 

[shuke]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

If they're not competitive and choose to offer new customers promotions but not existing ones, then they risk losing those customers. If the customer thinks they're owed it, they can act accordingly.

No ####? My comment is regarding those who don't act accordingly, but rather complain that DirecTV is a bunch of #######s now.

So? If that's what they think bc directv is offering better deals to new customers than them, they can feel that way.

They shouldn't.

 

[avoiding injuries]

LOL at them being "complete #####" because they call your bluff.

Whose side are you, guy?

We are all in this thread for free DirecTV stuff.

I've taken advantage of it for years. But the thought process that some people have that DirecTV owes them something is laughable.

I can move to another provider for cheaper... If they value my business, then yes, they do owe me better prices.

No, they don't.

If they're not competitive and choose to offer new customers promotions but not existing ones, then they risk losing those customers. If the customer thinks they're owed it, they can act accordingly.

No ####? My comment is regarding those who don't act accordingly, but rather complain that DirecTV is a bunch of #######s now.

So? If that's what they think bc directv is offering better deals to new customers than them, they can feel that way.

and I see your point. For some reason, I'm just arguing.

 

[fantasycurse42]

They don't owe you anything. You've been paying them for a service for a number of years, and in turn they have provided that service. There were not previous agreements regarding reduced rates after a number of years.

It doesn't make any difference if it costs them more to gain new subscribers. This is about your perceived yet nonexistent entitlement.

This is where we disagree... My entitlement as a consumer is to get the best possible price, period. Either they'll provide it to me, or their competitor will.

I'm not arguing with that. I don't think you've been reading what I've been writing.

I've been reading everything you have written.

You think it is funny that I feel entitled to get the best deal possible and call them ##### for not providing that.

As a loyal customer for a decade, I do feel entitled to their best offers, pricing, and equipment. If they want to play hardball, eventually I'll leave. I've been very happy as a customer for a long time, as have a bunch of other people. If they keep telling loyal customers looking for discounts to pound sand, they will lose customers.

Their target online is $250 - $300 per new customer, which they fail miserably at.

 

[fantasycurse42]

Also, unlike Verizon, AT&T, Comcast, Cablevision, Cox, Bright House, Charter, Frontier, Time Warner, and others - they are a satellite company, which means you don't get the same efficiencies here for bundling. Without the Sunday Ticket, their business takes a massive hit.

They need to stay highly comptetive on their pricing just to compete with others who offer real bundles, not a DirecTV bull#### bundle.