The Browns aren't complacent, they aren't clueless, they aren't lazy, they are just bad.
I'll isolate this comment for my rant below of our season of ridiculousness and why there's no reason to believe we'll ever win with Pat Shurmur*We out played Cincinnati for 3 1/2 quarters, but let them hang around the game because once we got a lead we just went into run-run-pass-punt mode - which is what we did everytime we got a lead this year (also, see - Seattle, St Louis, Cincinnati round 2, Arizona)
*Then we had a complete mental meltdown when Cincy broke the huddle while our defenders stood around aimlessly waiting for a play call while no one on the field or on the sideline called a timeout (you will also see such cases as with our 3rd string tight end who never received a carry since high school getting a key 3rd & 1 which he in turn fumbled and then we biffed the field goal. Also you'll want to reference the end of Baltimore round 2, when we only got ONE PLAY off in the final 40 SECONDS of the half.)
Mistakes happen, but when you continue to repeat the same dumb mistakes over and over again why the hell should I believe you are going to fix it?
Where was I? Oh yea. 2 minute drill. DO WE EVEN PRACTICE ONE? On top of the Baltimore one you could have fooled me against Houston, Oakland, among others. How about when we're just coming from behind? Well, going through the motions calling the same plays when down 2+ scores in the 4th quarter and still taking 35 seconds after each play to snap the ball against Tennessee, San Francisco, Houston, Baltimore, and again I'm sure others just screams 'I don't care about winning.'
How about the worst PR staff in the entire league? We have our history with staph infections, leaked stories, a lousy locker room, and coaches behaving badly so you'd think we'd learn. No. Every PR situation we screw up. Hillis' contract. Colt's concussion. Josh Cribbs tweeting. Hillis' contract. Seneca Wallace acting as locker room mole. Hillis' contract.
Or how about we take the only good thing we have (the special teams) and let every one of them leave only to watch our special teams become a laughing stock costing us game after game after game this year...and it should have been one more but the phantom hold called back Seattle's punt return TD.
Now, please tell me why I am supposed to believe in this team.