my BIL lives in some backwater town in Kentucky.
he comes here for christmas because that's where his mom and sister live. and his other brother comes home for it, too. this year he decided that instead of coming home, his mom should come to him.
she's too old to drive that far on her own. we weren't going there with her. so he bought her a plane ticket.
she hasn't flown on a plane (by her best estimate) in about 40 years.
leaving from here but connecting flight in Chicago. she's mid 70s. on her own. in O'Hare for her first flight in 40 years. she wasn't aware that she could not smoke on the plane. or carry on gift wrapped presents. or that she couldn't do things like bring a 6-pack of Pepsi with her to drink on the flight
for a solid 2 months i've listened to my wife yell at her about this trip. today was the day she got on the plane. her first flight was delayed 90 minutes due to fog. no big deal, just shortened her wait for the connecting flight. which she proceeded to miss
next available flight was 3 1/2 hours later. she missed that one as well because the gate changed and she didn't understand what that meant.
we may never see her again and i'm not sure her kids will care