If I was the owner of a bar and NAZIs kept coming in to mock and harass my other customers, it wouldn’t be the other customers I would expect to grow up.
Agreed. But the challenge is for most of the things, it's never quite that clear cut.
It's not nazi's harassing the customers. That one is easy. It's the guy coming in and talking a little too loud and cutting in line at the bar in front of the other customers. Or the guy who constantly complains there aren't enough televisions on the game he wants. Or the guy who curses a little too loud when there are people there that prefer not to have that. It's the gray area that gets you.
At least that's been my experience.
Devil's in the details seems like an apt line.
This is EXACTLY it. And it’s why the “Twitter files” were more interesting for what they didn’t show than what they did, in my opinion. Weiss and Taibbi’s reporting showed exactly what I would have expected to find: a team of well meaning individuals struggling to moderate at the margins. Going back and forth about how far a post went, etc. There was debate and disagreement, and in the end sometimes they were right and sometimes they went a step too far. But again, that’s what a rational person should expect.
Despite having access to all the files, what Weiss and Taibbi DIDN’T find was some conspiracy amongst biased moderators to shut down a particular viewpoint or side. There were no emails or chat logs coordinating a conspiracy, and no smoking gun. Which would be expected if there was this grand conspiracy that many claim.
I disagree with your take about the Twitter files completely, and if there were a FBG version of 'Community Notes' I'd probably endeavor to create one on this. Taibbi found numerous examples of pressure levied upon Twitter employees to suppress various viewpoints around several topics. Shellenberger and Weiss found similar examples. This was pressure from government employees at the Federal level that was met with resistance from Twitter employees at times and with agreement at other times. Whether Twitter employees were usually just trying to do the right thing most of the time was often irrelevant when the Federal government was stepping in and applying pressure.
I agree that most content moderators just want to get it right most of the time. That doesn't change the fact that people have biases and that in Twitter's example you had a cohort of folks who were probably very like-minded who didn't necessarily reflect the perspectives of much of the country (or world for that matter). The Community Notes model is likely quite flawed, but in my experience it's still a better process than what Facebook & Twitter have done for most of the past decade+.
We can disagree about whether anything was 'found' in the Twitter files. I agree with Taibbi & Shellenberger's own words which argue that there was in fact a smoking gun, if not multiple smoking guns. The below link is a decent & quick summary of what they think.
https://www.youtube.com/watch?v=FNj_asppG98