I assure you, she has not. The conversation was over potentially getting my grade bumped up to a "C", having it expunged, and about ____________. The absence of the grade needing to be a "C" from the syllabus and the poor communication from my academic advisor were never discussed.
Again, I fully intend on signing this contract and making a full payment on my account once my questions regarding my summer Composition I course have been answered. At the very least, I feel as if I am entitled to a 50% refund and to have the grade expunged.
As if I was given adequate information in the course syllabus, was responded to in a timely fashion by my Academic, and given the information from my advisor that a C was needed to pass. I am certain I would have dropped. Please be reasonable with me. I don't have much longer before I graduate with an Associates in Accounting. I plan on retaking a few classes I've gotten poor marks in to get my GPA over 3.0.
Grand scheme of things, I spend about another $10,000 here at Baker College and improve your graduation %.
For you to ignore my claim is to say that it's OK:
1.) For you to withhold pertinent information such as needing a "C" to pass Composition I as opposed to the traditional "D" listed in the Composition I syllabus.
2.) For your academic advisor to ignore my phone call and then take 4 business days to respond to my inquiry about dropping a class. Finally responded back the day before the FINAL day dropping the class for 50% was an option.
3.) For your academic advisor to not take the time to look at my grade, look at the perquisite C needed and help me make a judgment call on what to do. I literally stated in both my voicemail and phonecall,
"I don't know if I can pass this class."
If not found in the syllabus and not acquired when speaking directly to my Academic Advisor, when was I supposed to be made aware of this information? Because I truly only found out once I was rejected for my registration the next session.
Prompting my angry voicemail that instigating this institutions need for a behavioral contract.
Here is my recommendation to Baker College going forward to avoid situations like this with its customers. Because right now, I am very unhappy:
1.) Include in the syllabus of EVERY class the minimum grade required to pass the class. This eliminates confusion and protects you legally.
2.) Make it a requirement for an academic advisor to return a phone call with a phone call or the very least return a voicemail with a voicemail.
The idea that I called my Academic Advisor with concerns about a class I was failing and didn't receive a call back is disheartening. The class cost me $800. That's more than one of my paychecks at my current job.
A courtesy phonecall could have potentially squashed this entire situation. Instead, I failed the class with a 69.5%.
3.) Make it a 1-2 day requirement for all academic advisors to respond back to their students via e-mail. I understand that it can be quite difficult to keep up with the high volume of e-mails received but when there are concerns about dropping classes involved, it should never take 4 days to respond especially after a voicemail and e-mail were sent. Especially when hundreds of dollars of somebody who doesn't gross very much is in question.
In conclusion, I find it very hypocritical that Baker College demands such detail oriented, professional, and time sensitive results from their students in regards to their students but does not reciprocate the same back.
Baker College failed me numerous times over details:
1.) My ability to take the opt-out test (which you've already admitted guilt to).
2.) The requirement to pass the class with a C. This information was absent from the syllabus and not communicated to me when speaking to my academic advisor.
Baker College failed me numerous times professionally:
1.) Not returning my phone call and voicemail.
2.) Insisting I sign a behavioral contract without fully explaining or having discussion about the incident I was upset about in the first place.
Baker College failed me numerous times over time sensitive issues:
1.) An academic advisor taking 4 days to respond back to an e-mail about dropping.
2.) An academic advisor informing me I had 24 hours to decided to drop or not after she spent 4 days to respond.
3.) Refusing to respond back to my inquiries about the incident for over 2-months instead insisting that I sign a behavioral contract and pay my impending balance. Despite the fact they continue to skirt around the reasons that I refuse to do so.
When I screw up the details, I am deducted points without the chance at retribution.
When Baker College screws up details, they are given a chance to fix their mistakes.
When I am unprofessional, Baker College makes me assign a behavioral contract.
When Baker College is unprofessional, they use their implicit power to bully their students and avoid questions.
When I fail to meet time sensitive demands, I am given a '0 points' on an assignment.
When Baker College fails meets time sensitive demands, they place the burden on the student.
This is your last warning, I have been asking for transparency for over 2 months now. I have mentioned my desire to attend your College this upcoming semester on October 15th. The lack of transparency has caused me to consider litigation. Despite every attempt that I make, you refuse to answer any of my questions so I am now under the assumption that I am only going to get answers to my questions through the force of legal action.
I am sick and tired of the lack of communication and the failure for you to take any accountability for your institution. I am giving you 48 hours to do the right thing and respond to my claims. It is currently October 7th, that gives you until October 9th.
If at that point, you continue to ignore my questions and insist that I simply sign the behavioral contract and pay fees as the currently stand I will escalate the matter to The College President. I will then give The College President 48 hours to come to a resolution. This will be at the end of the business day October 13th.
Classes start on October 15th and I wish to enroll in:
1.) Database Applications
2.) Microsoft Powerpoint
Allow me to make a simple timeline for you to follow:
October 7th - Today
October 8th- 24 Hours
October 9th - 48 Hours
October 10th - The College President is contacted.
October 13th - 24 Hours
October 14th - 24 Hours
October 15th - Classes Begin.
I am giving you ample time to respond to my grievances in proper form. If I a not enrolled in classes by October 15th that will be a result of Baker College refusing to provide me with transparency that I have been asking for, for over 2 months. At that point you can expect to be summons. I will summons the following people:
Composition I Instructor
Dean of Students
President of Online Academics
President of Baker College
I look forward to receiving the answers to my questions that I have been requesting for nearly 2 months now. I was being patient with this institution but it's clear that you have no intent to fairly respond to my claims. Thankfully we have the justice system for situations like this.
I suggest you have your lawyers study up as there are multiple legal precedencies that support my argument. I will certainly use all the information that I have along with these legal precedencies (previous judgments) to support my case.
Please work with me here. I am simply trying to finish my Associates in Accounting and move on to bigger and better things with my life.
Best regards,
My Name