Wingnut
Footballguy
Wow, this was delivered from Sixpoint today:So I got this private message on BA from Sixpoint brewery today:
So I wrote back saying Id absolutely be willing to revisit and edit my review accordingly, and in my review I said it wasnt a bad beer, just that it didnt taste like a Gose to me.. He asked for my email and shipping address and said he will get that fresh sample to me right away.Hi wingnutter,
Thanks for being a customer of our brews. I am reaching out about a recent review you posted (for Jammer Gose)
(link to review)
Naturally, the review struck us because it is quite negative, and we don't want to let you down (or swing and miss, as you said). That being said, we did take your feedback into consideration, and we have remade this beer and the customer feedback thus far on the second round has been very solid. We would like you to be able to revisit this brew as well as a valued customer. We believe you'll enjoy it!
Would you be interested in revisiting this beer? We can arrange a fresh sample for you.
It may also benefit you for us to explain our intention with the second round, as well as the processes and ingredients for our new beer.
Cheers, and thanks again!
I thought it was a cool gesture and an example of great customer service...Ill definitely give them a few upticks for the customer service alone, I just hope the beer is better this time around.
http://i.imgur.com/wPn69HI.jpg?1
Thats pretty awesome.