Peloton released a (pretty defensive) statement about the backlash. I do agree with comments that her not needing to lose weight is irrelevant, but it is still a cringe-worth ad.And they missed the opportunity in the statement to convey what they actually were trying to communicate.It almost has the tone of "If you don't get it, that's your problem."
“We constantly hear from our members how their lives have been meaningfully and positively impacted after purchasing or being gifted a Peloton Bike or Tread, often in ways that surprise them,” a company spokesperson said in an email. “Our holiday spot was created to celebrate that fitness and wellness journey. While we’re disappointed in how some have misinterpreted this commercial, we are encouraged by — and grateful for — the outpouring of support we’ve received from those who understand what we were trying to communicate.”
Accompanying its statement, Peloton sent CNBC PDF documents of positive emails it had received about the ad, from which last names and email addresses were redacted, as well as one Facebook post in support of the spot.