Have a doctor's appointment for this Thursday that I need to reschedule. Called on Friday afternoon but they close early, and the "answering service" can't even allow me to leave a message (not doing a lot of answering there, are you?) I go to the online portal and click on My Appointments, but the button is grayed out and it says, "Cancel Appointment feature not available. Please contact the office to cancel your appointment."
So I call today at 4:30. Receptionists comes on and says, "Please hold," then after a few minutes of hold music comes back on and says, "Please hold" again. Then I get cut off. So I call back and it happens again. So I call back again and I get the same answering service, even though the office is not scheduled to close for another half hour.
Why do I feel like if I stopped by the office in person, they would lock the doors and hide behind the desk pretending no one was there?